Performance Management

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Performance Management
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activities to ensure that goals are
consistently being met in an effective and
efficient manner
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An organization A department Employees The
processes to build a product or
service
Performance
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Performance Management
A technology Behavior Results
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Job results
A source of data results vs objectives
Methods
Measurable
Focus on results, not behaviors
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Essay
Written report
Methods
Unstructured
Not a true picture
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Ranking
Compares one employee with another
Methods
Result ordering of employees in
relation to one another
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Forced Distribution
Employee ranking Distribution of employees
to each rank
Methods
Each employee in direct competition with
others
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Graphic Rating
Evaluation scale established
Methods
Degree each employee demonstrates
trait behavior results
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Graphic Rating
Performance dimensions clearly defined
Methods
Scales must be behavioral
Trait names measurable
Terms not abstract
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Graphic Rating
Advantages
Methods
Allows comparison of employees
Easy to develop and low maintenance
High acceptability
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Mixed Standard Scales
Contains statements representing good,
average, low
Methods
Each statement has three dimensions
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Mixed Standard Scales
Instructions If the employee fits the statement,
put an X in the space opposite the statement.
If the employee is better than the statement, put
a B. If the employee is worse than the
statement, put W.
Methods
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Behavioral Checklist
Methods
Contains effective and ineffective statements
Describes not evaluates
Easy to use, difficult to develop
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Behavioral Checklist

• Instructions Please check those statements
  descriptive of an employee's behavior.
• Discusses complaints with
• customers
• ____ always
• ____ often
• ____ sometimes
• ____ never

Methods
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BARS
Behaviorally Anchored Rating Scales
Lists important dimensions
Methods
Collects critical incidents
Classifies effective and ineffective
behaviors
Assigns numerical value
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Management by Objectives
Sets specific, measurable goals with each
employee
Methods
Periodically discusses progress
Provides instant feedback
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Performance Management
Benefits
Effective delivery of strategic and
operational goals
Direct financial gains
Motivated workforce
Improved management control