Follow Health, Safety

1
Follow Health, Safety Security Procedures
2
Welcome

• This module deals with the following
  competencies
• Follow work policy and procedures for health,
  safety and security
• Deal with emergency situations
• Deal with security situations

3
Health and Safety

• Company occupational health, safety and security
  procedures protect the safety of you, your
  colleagues, your customers and anyone else who is
  involved with your workplace.

4
Employer responsibilities

• Employers are responsible for making sure that
  the people who work for them, and their
  customers, are not subject to unnecessary risks.
• In the workplace it is the employer who has the
  main responsibility for occupational health,
  safety and security.

5
Employee responsibilities

• Workers are required to assist their employers
  with their Health and Safety responsibility.
• Workers must follow the policies and procedures
  in the workplace and report any breaches
  immediately to the appropriate person.
• It is also important that any suspicious behavior
  is reported as soon as it is noticed to ensure
  the security of workers and the workplace itself.

6
Employee responsibilities (cont.)

• Working in a way that ensures personal safety,
  and the safety of others including colleagues and
  customers
• Using safety equipment in accordance with the
  manufacturers instructions
• Using all safety equipment when and where
  required and in a correct manner (such as
  goggles, masks, gloves, guards)

7
Employee responsibilities (cont.)

• Reporting accidents, injuries, or illness to the
  appropriate person
• Reporting any equipment in need of repair

8
Safe systems of work

• Safe work practices will differ according to the
  actual job you have within the Tourism industry.

9
Office Safety

• There is no single correct posture or
  arrangement of components that will fit everyone.
  However, there are basic design goals.

10
Office Safety (cont.)
Source http//ergo.human.cornell.edu/dea651/dea65
12k/ergo12tips.html
11
Cabin crew safety

• Cabin crew provide health and safety information
  and guidance to passengers and maintain their
  compliance with these requirements throughout all
  phases of the flight from pre-flight to
  disembarkation.

12
Cabin Crew Safety (cont.)

• Provide and/or demonstrate routine health and
  safety information and guidance to passengers
  during different phases of the flight and in
  different situations, including pre-flight,
  taking off, in-flight, during turbulence,
  abnormal or emergency situations landing and
  taxiing
• Tell individual passengers what they should do in
  an emergency as necessary

13
Cabin Crew Safety (cont.)

• Make sure passengers luggage and belongings are
  stowed correctly
• Make sure passengers follow health and safety
  notices and regulations
• Ask passengers who are not following health and
  safety regulations to do so in a polite way that
  encourages them to co-operate

14
Cabin Crew Safety (cont.)

• Make sure you know your companys policies and
  procedures for dealing with passengers who do not
  follow health and safety regulations, including
  your rights and responsibilities in relation to
  carrying (or not carrying) passengers who are
  drunk, disruptive or likely to put the aircraft
  and others onboard at risk.

15
Cabin Crew Safety (cont.)

• Airlines have the right to refuse to carry
  passengers with conditions that may worsen or
  have serious consequences during the flight.
• If cabin crew suspect before departure that a
  passenger may be ill, the aircrafts captain will
  be informed and a decision taken as to whether
  the passenger is fit to travel, needs medical
  attention, or presents a danger to other
  passengers and crew or to the safety of the
  aircraft.

16
Airport Safety

• This section has been adapted from Personal
  protective equipment (PPE) High Visibility
  Clothing for Airport Workers, Health Safety
  Executive, and accessed September 2007, available
  at http//www.hse.gov.uk/pubns/apis1.htm

17
Airport Safety (cont.)

• At airports there are many potential risks to
  workers in particular, the risk of being struck
  by moving aircraft or airside vehicles.
• Control measures, such as the design of aircraft
  stands, roadways and parking areas that
  physically segregate people from moving aircraft
  and their support vehicles reduce the risk of
  accidents.

18
Airport Safety (cont.)

• Certain groups of workers have to work very near
  to aircraft and vehicles and additional
  precautions are needed for their safety.
• Workers whose work involves them spending time
  in or around aircraft include aircraft
  marshallers, loaders, baggage handlers, and
  refuelling engineers.

19
Airport Safety (cont.)

• Wear high visibility (HV) clothing

20
Airport Safety (cont.)

• Falls from height are a significant risk at
  airports.

21

• While there are obvious risks in opening aircraft
  doors from the outside, there are also risks in
  opening the doors from the inside.

22
Baggage Handling Safety

• This section has been adapted from
  http//www.osha.gov/SLTC/etools/baggagehandling/ti
  cket_counter.html and http//www.hse.gov.uk/airtr
  ansport/baggage.htm

23
Baggage Handling Safety (cont.)

• Ticket agents generally encounter hazards while
  working at a computer workstation and while
  transferring baggage.

24
Baggage Handling Safety (cont.)

• Perform stretching exercises that help loosen and
  relax your muscles and joints.

25
Transferring baggage

• Transferring baggage to the main conveyor can
  place your body in an akward position
• Take care when bending over to tag or lift
  baggage
• Be aware that twisting the torso while lifting
  puts you at risk of injury
• Make sure baggage straps do not dangle as they
  may get caught in the belts or on corners.

26
Transferring baggage (cont.)

• Perform stretching exercises that help loosen and
  relax the muscles and joints.
• Avoid repeatedly lifting baggage to a temporary
  position on the floor and then lifting it again
  to the main conveyor by tagging baggage while it
  is in the bagwell.
• Get help from another person or use a lifting aid
  when handling heavy baggage

27
Baggage handling

• Politely ask passengers to place baggage in the
  bagwell so that you do not have to bend over the
  counter to retrieve it
• Tag heavy baggage to create awareness of actually
  bag weight

28
Cargo Officer safe work procedures

• Agents who work in the baggage make-up room spend
  long hours on their feet. They must move baggage
  from conveyors to carts and baggage containers
  for transport to the plane. Conditions in the
  make-up room can be particularly stressful during
  peak times when baggage flow rates are at their
  highest.

29
Cargo Officer Safety (cont.)

• Safe work procedures can help reduce or eliminate
  make-up room injuries when using the following
  baggage sorting systems.

30
Good lifting technique

• This section has been adapted fromGetting to
  grips with manual handling A short guide, HSE,
  Accessed September 2007, available at
  www.hse.gov.uk/pubns/indg143.pdf

31
Hazard management

• Hazard management is the identification of
  hazards in the workplace that pose a potential
  threat and the implementation of steps to
  eliminate those hazards. Hazards include
• Chemical
• Physical and
• Psychological hazards