Good Mobile Intranet Mobilization Big Brother

1
Good Mobile Intranet Mobilization Big Brother

• Good Technology
• Solutions Management

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Overview Big Brother

• Big Brother Summary (from www.quest.com/bigbrother
  /)
• Big Brother is a Web-based systems and network
  monitor. A universal color-code interface of "red
  is bad and green is good" allows anyone to
  measure the health of a network at a glance.
• Big Brother simplifies the management of networks
  of computers. It features tests to notify
  administrators when defined events occur. This
  facilitates proactive problem resolution and
  prevents critical outages. With Big Brother,
  system administrators can visually assess the
  health of a network through a color-coded web
  interface. Designed around simplicity, anyone
  looking at the interface can understand the red,
  yellow, and green display.
• Big Brother is able to monitor and alert on
  almost anything in your network. The product
  supports common operating systems including the
  major flavors of Windows, Unix and Linux. In
  addition, the huge user community has greatly
  contributed to the extensibility of the product.
  An enormous repository of user-contributed
  scripts makes Big Brother highly customizable to
  your environment.

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Big Brother and Good Mobile Intranet

• Big Brother is used internally at Good Technology
  by IT and NetOps teams for server management and
  monitoring
• Both teams requested a mobile-friendly version of
  Big Brother to carry on their Treo and PPC
  devices
• In mobilizing Big Brother for our internal
  customers, Solutions Management has also set up
  and will maintain a Big Brother instance in our
  lab for demonstration and testing purposes
• Big Brother transforms as-designed for the Good
  Technology environment can be provided to
  customers as a starting point for their own Big
  Brother mobilization through Good Mobile
  Intranet. Please contact Solutions Management at
  solutions_management_at_good.com for more
  information.

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Big Brother Simple Interface, Powerful
Monitoring

• One fundamental thing to know about Big Brother
  green is good, red is bad
• Big Brother is able to monitor CPU, RAM, Disk,
  Events Logs, Services, Ports, and Processes
  across a wide variety of hardware platforms
• A simple web-based interface is provided to
  monitor network resources from any standard
  browser
• Good Mobile Intranet (GMI) takes this further by
  providing specialized transformations, optimizing
  the Big Brother client for mobile devices

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Big Brother and Good Mobile Intranet

• We have maintained the look and feel of Big
  Brother in our transformations, but have added
  features to make it more mobile-friendly
• The background color of the page you are on
  changes color to reflect status. For example, if
  a server you are monitoring has a red status for
  CPU, the entire background will turn red to catch
  your attention
• Layout optimized for mobile device
• Page will automatically refresh every few seconds
  to insure near real-time monitoring

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Big Brother Server Health

• Lets use Big Brother to explore the health of
  our SM-SPS server
• Click on the conn icon for sm-sps to query on
  network connectivity
• All green! See results from running PING
  operations to the box, including response times
  and packet loss
• Click on cpu icon to query several physical
  parameters
• Active users, processes, and CPU load
• Total/Available physical memory
• Total/Available virtual memory
• Active Processes

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Big Brother - Event Manager

• Click on Recent Events at the top of the
  interface to see a list of events happening on
  the servers you are monitoring
• It looks like SM-GAS had a message event which
  turned the status from red to green. Something
  failed what happened?
• Drilling into the details (red icon) reveals a
  failed HTTP request from Efren Carattinis
  account reading information from SM-SPS
• (also note we can see that Efren is using a Treo
  of ESN XXX running GodAccess 4.7.0.25 on his
  ecarattini_at_good.com account!!)
• Scroll down on the details to see why this
  message was thrown it looks like Efren doesnt
  have access to the directory he was trying to get
  to!
• As this was a message and not an event or failure
  of the service, the status is reset to green
• Be careful, Efren Big Brother is watching you!!!

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Big Brother - Event Manager

• Second example you can clearly see that
  ddouglas-t42 (Dereks laptop) went from a green
  to red on a service check. What happened?
• Clicking on the green icon shows that a service
  we are monitoring (Dereks web server) was up and
  running fine at 1125 this morning
• Then clicking on the red icon shows that
  Dereks web server stopped at 1219!!!
• Nothing to worry about Derek just stopped his
  web server. However, if this was our production
  server and the service crashed, we would
  certainly want to know about it!

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Questions?

• Contact Solutions Management at
• solutions_management_at_good.com
• Brian Havener (Manager, Solutions Management)
• bhavener_at_good.com
• Big Brother web site (Quest)
• http//www.quest.com/bigbrother/index.asp