BSAD 145

1
Chapter 11

• BSAD 145
• Jason Smith
• Andrew Fleming

2
Introduction

• The Technology Camel
• Supporting Todays End User
• End User Toolset
• The Internet
• Mobile and Wireless Computing
• Rich Media Content

3
Technology Camel

• Eager Beavers The smallest group.
• Early Adopters The first consumers of new
  technology.
• Early Majority Is the first big wave of
  consumers.
• Late Majority The technical skeptics.
• Technically Averse This group of people
  departments and companies who resist technology.

4
Supporting Todays End User

• Todays end user needs five types of education
  and training
• Information systems concepts A major focus of
  concepts training is literacy.
• Quick Start End users nee a way of quickly
  learning how to use a new machine, application,
  device, or service.
• Refresher Aids Sense the end user performs
  different tasks every day, they may forget how to
  perform some operations.
• Explanation of Assumptions People who create
  forecasts and projections using modeling packages
  must understand the assumptions underlying the
  models.
• Help in Overcoming Difficulties All users run
  into a situation form which they cannot find and
  explanation.

5
The Internet Mindset

• Communication is not personal in dealing with
  the World Wide Web. From personalized home pages
  to web cameras so you can see whom are speaking
  with.
• Customer contact is interactive which feedback
  surveys and e-mail. The customers are being
  treated as if they are in the store.
• The customer service time frame is theirs The
  customers are becoming more demanding of faster
  and better service, quality, and communication.
  Companies are trying to keep up.
• The internet culture is bottom up Because the
  internet is so dependent on customer input to
  better corporation services. The customer has as
  much voice as an employee.

6
Mobile And Wireless

• The Incredible, Shrinking Computer Today we are
  witnessing the phenomenal growth of pocket
  devices.
• Widespread Use of Electronic Mail Important
  element in the corporate information technology
  infrastructure. Specifically e-mail provide the
  platform for
• Integrated voice mail, fax, and person to person
  messaging
• Work flow and work group applications
• People to application communications
• Etc.

7
Rich Media

• Is defined as the combination of time-based
  media and space based media.
• Time-based media voice, animation, and video
• Space-based media- test, graphics, and images
• Main uses
• to create more knowledgeable users
• to help people cope with a more complex
  environments
• interactive websites
• visualizations systems

8
CLJ Web-Based Training speeds Delivery and Saves
Money

• Challenge because of its worldwide operations and
  its reliance on instructor-led courses, which
  made it hard to keep employees trained on the
  latest technology
• Corporations decided to shift training to the Web
  
• "Consultants in Singapore no longer have to wait
  three months for an instructor to come visit."

9
CTQ

• One of the technological Camel mentioned was
  the innovators and pioneers. Do you think that
  companies should set a side funds for innovators?
  Second, should they have their own project group?
  And third, can innovators be harmful to the
  business?

10
CTQ

• With the expense of training employees companies
  are looking for ways to improve training
  techniques. Is Web based training is the best
  solution? Will people be able to learn from a web
  program?

11
CLJ Oracle Ships E-Business Suite For Mobile
Devices

• Oracle has begun shipping its mobile-enabled
  E-Business Suite. Users can now access field
  sales and service, customer intelligence,
  financials, and supply-chain applications from
  wireless devices such as Web-enabled phones and
  Palms. The E-Business Suite also will now include
  a warehouse management application that tracks
  inbound and outbound deliveries. The company also
  is working with Motorola Inc. to develop the
  "Mobile Blueprint," a foundation technology for
  the deployment of companies' mobile applications.

12
CLJ

• challenge because of its worldwide operations and
  its reliance on instructor-led courses, which
  made it hard to keep employees trained on the
  latest technology

13
Implications for IS management

• Take advantage of the new more versatile
  computing environment
• Use of these technologies should not go unguided
  otherwise you will playing catch-up.
• These technologies can be used to record
  corporate memory.
• These technologies may need new corporate
  guidelines.
• Memory, privacy, security