Presentation to Sarawak

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Presentation to AFRICA- ASIA WORKSHOP Electronic
Government
Malaysias Experience Kuala Lumpur 26 March
2002 by MULTIMEDIA DEVELOPMENT CORPORATION
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Agenda

• MSC Vision Strategy
• E-Government Flagship Application
• Challenges and Conclusions

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The MSC Sought to Answer a Number of Critical
Questions Facing the Nation
THE ECONOMIC FACTOR
HOW DO WE SUSTAIN OUR GROWTH TOWARDS 2020 ?
HOW DO WE ENSURE EQUITABLE AND EFFICIENT ACCESS
TO PUBLIC GOODS, SERVICES AND INFORMATION ?
THE SOCIAL FACTOR
HOW DO WE DEAL EFFECTIVELY WITH THE FORCES OF
GLOBALIZATION AND THE CHALLENGES OF THE KNOWLEDGE
AGE ?
THE GLOBAL FACTOR
THE MSC SEEKS TO CATALYSE THE INTRODUCTION OF
MODERN GOVERNANCE AND NEW VALUE PROPOSITIONS
IN THE KNOWLEDGE AGE
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MSC Addresses Key National Issues

• Erosion of comparative advantages in traditional
  sectors
• Capitalise on ICT / Multimedia opportunities and
  create new growth engine

ECONOMIC
SOCIAL

• Digital Divide

GLOBAL

• Challenge of globalisation

Migrate Malaysia Seamlessly into the
Knowledge-Based Economy
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What is the MSC?

• MULTIMEDIA UTOPIA
• 15x50 km garden corridor
• Special cyberlaws, policies and practices
• World-class physical infrastructure 2.5-10 Gb
  network
• MDC As a one-stop shop for MSC development

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Agenda

• MSC Vision Strategy
• E-Government Flagship Application
• Challenges and Conclusions

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Flagship Applications Key Action Programme to
Catalyse MSC in Focused Areas
Goal (New Engine of Growth)
Action Programme
Priority Drivers
Key Outcomes

High Value Jobs
World Class Companies
Export-Driven growth
Growth and international competitiveness
SME Development
Value creation
Existing Sectors
Flagship Applications
National productivity
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Objectives of MSC Flagship Applications

• The MSC Flagship Applications seek to
• Jump start MSC i.e. Accelerate wealth and
  knowledge transfer.
• Help make MSC a global test bed eg. Leading edge
  solutions vide CRFPs.
• Enhance Malaysias productivity and
  competitiveness eg. E-Business, EG
  Infrastructure/ Platform.
• Help overcome Digital Divide eg. Smart Schools
  roll-out.

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7 Flagship Applications to Improve Productivity,
Create G2G, G2B, G2C Spin-offs and Help Reduce
Digital Divide
Smart Schools
Multipurpose Card
Electronic Government

• OBJECTIVES
• To Improve
• Access - any time, any where, any means
• Convenience inline to online
• Efficiency

Telehealth
RD Cluster
Worldwide Manufacturing Web
Borderless Marketing Centre
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Vision for E-Government
STANDARDS LEGISLATION SECURITY
VISION
To transform administrative process and service
delivery through the use of IT and multimedia
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Objective of Electronic Government
Objectives

• Offer efficient, high quality on-line services to
  citizens and businesses
• Streamline governments process to improve
  quality of service, reduce costs and increase
  productivity
• Strengthen data security and protect data
• Increase citizen participation in government
• Create good governance and transparency through
  effective communication and trace ability

Definition
A multimedia networked paperless administration
linking government agencies within Putrajaya with
government centres around the country to
facilitate a collaborative government environment
and efficient service to businesses and citizens
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E-Government Will Improve Quality Of Life
Of Citizens
Registration of birth
Registration for school
Issuance of ID card

Electronic Government
Issuance of drivers license

Filing of tax returns
Issuance of home- building license
Transaction of SOCSO payments
SERVICE ANYTIME, ANYWHERE, ANY MEANS ..FROM
WAITING IN LINE TO ONLINE

• Contract Issued

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Electronic Government CRFPs
Electronic Delivery of Driver Vehicle
Registration, Licensing Summons Services,
Utility Bill Payment, and MOH On-line Health
Information
All Contracts being implemented
Project Monitoring System
Electronic Procurement
ELECTRONIC GOVERNMENT
Generic Office Environment for Prime Ministers
Office
Human Resource Management Information System
ELX
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E-SERVICES
Road Transport Dept. (JPJ)
Ministry of Health (MOH)
Driver Vehicle Registration, Licensing and
Summons Services (including Test Scheduling
Test Taking)
MOH On-line Information
Electronic Delivery of Driver Vehicle
Registration, Licensing and Summons Services,
Utility Payments, Ministry of Health On-line
Information
Tenaga Nasional Berhad (TNB)
Telekom Malaysia Berhad (TM)
Utility Bills Payment
Utility Bill Payment
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E-SERVICES

• Enables citizens and business to conduct
  transactions through a one-stop service window

BENEFITS

• Provides choice of multiple delivery channels
• Accessibility and convenience offered by
  extended hours, 24 hours, 7 days a week
• Multiple services via a single window of access
• Enhanced efficiency and effectiveness of
  Government services

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ELECTRONIC PROCUREMENT
Buying and Selling via the Internet
Phase 1
Supplier Registration/ Central Contract
Suppliers publish Catalogues on EP
Suppliers receive orders from Government
Government Users browse catalogues place
orders online
Government publishes Request For Tender on EP
for new supplies
Government awards contract to Suppliers
Direct Purchase, Quotation, Tendering
Electronic Procurement
Suppliers submit quotations
Phase 2
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ELECTRONIC PROCUREMENT

• Allows the Government to conduct procurement
  activities electronically via desktops and
  on-line Suppliers Registration

BENEFITS

• Faster turn-around time in processing
  procurement transactions
• Enables government to become a smart buyer
• On-line submission of Suppliers registration any
  day, any time
• Cost saving to the Government Suppliers

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GENERIC OFFICE ENVIRONMENT
An electronic office environment to enhance
productivity through better information
management, communications and collaboration

• Check electronic mail, meeting schedule, and
  filtered news
• Accessing documents online
• Assigning tasks electronically

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GENERIC OFFICE ENVIRONMENT

• Provides fully integrated, distributed
  scalable paperless environment via open system
  platform

BENEFITS

• Enables transparency timely decision making
• Ensures right information gets to the right
  people at the right time
• Enables effective collaboration across agencies

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HRMIS
A system providing full HRM functionality for the
Government to develop and manage its human
capital.
STRATEGY FORMULATION AND REVIEW
COMPETENCY ASSESSMENT
CAREER MANAGEMENT
RESOURCING
REMUNERATION BENEFITS
PERFORMANCE MANAGEMENT
Competency forms the core of the HR processes
DEVELOPMENT
EMPLOYEE COMMUNICATIONS BEHAVIORAL MANAGEMENT
PERSONAL ESTABLISHMENT RECORDS MANAGEMENT, JPA
CIRCULARS PUBLICATION
Supporting Functions
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HRMIS

• Provides a single interface for Government
  employees to perform human resource functions

BENEFITS

• Facilitates effective HR management
• Enables horizontal integration streamlined
  human resource functions

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PROJECT MONITORING SYSTEM
An on-line end-to-end project monitoring system
creating a collaborative environment for better
management of development projects
Information can be retrieved by agencies at any
time
Socio-economic impact analysis capability with
simulation forecasting in Phase 2 of the project
Consistent and timely information from
centralised databases
PMS
Graphical and multimedia features and functions
Flexibility to produce reports according to
requirements
Sending of real time online information
electronically
Standardisation of project codes for consistency
1223-055681-1706
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PMS

• Provides a mechanism for monitoring the
  implementation of development projects across
  agencies

BENEFITS

• Timely and accurate project development status
• Paperless monitoring system

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Agenda

• MSC Vision Strategy
• E-Government Flagship Application
• Challenges and Conclusions

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CHALLENGES AND CONCLUSIONS

• Change Management
• Reengineering and Streamlining of Current Work
  Processes
• Integration Interoperability across other
  systems in E-Government, other flagships, and
  legacy systems
• Electronic Security
• Coordination across Government agencies

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THANK YOU http//www.mdc.com.my wanpeng_at_mdc.com.my