United States Postal Service

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United States Postal Service
UNITED STATES
POSTAL SERVICE
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MPTQM
Mail Quality and Your Company
UNITED STATES
POSTAL SERVICE

• Do You Know Your Mail Quality?
• Do You Have Quality Goals?
• Do Your Production Employees Know Those Goals?
• Do You Have an Effective Quality Improvement
  Program?

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MPTQM
Mail Quality and Your Company
UNITED STATES
POSTAL SERVICE

• Business Issues
• -- Deliverability
• -- Timeliness
• -- Cost
• We All Have a Stake

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US Postal Service
Mail Preparation Total Quality Management Program
UNITED STATES
POSTAL SERVICE
A systematic approach for managing the quality
of the mail preparation process
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MPTQM
UNITED STATES
POSTAL SERVICE
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MPTQM
How Does The Process Work?
UNITED STATES
POSTAL SERVICE
Piece Design
Data Prep
Printing
Inserting
Sorting
Containerizing
Presenting
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MPTQM
Theres More
UNITED STATES
POSTAL SERVICE
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MPTQM
Components
UNITED STATES
POSTAL SERVICE

• Mailer Guidebook
• Standards
• Work Aids
• Assurance Reviews
• Training
• Tailored Mail Verification Procedures