INTEGRATED VOICE MAIL

1
INTEGRATED VOICE MAIL

(Integrated Voice Processor IVP)
2
Why an internal integrated voice mail?
TM
Digital 2.0
BBS Telecom
3
COMPLETE CONTROL OF THE PLEXUS
TM

• Complete Integration to the Backplane
• No PC, Monitor, or Keyboard
• Transfers without Flashing
• Mailbox access without DTMF
• Instantaneous Responses to All Requests
• Highly Integrated Features...

Digital 2.0
BBS Telecom
4
FEATURES
TM

• Offsite transferring
• Interactive Hold Options
• Pager/Remote Message Notification
• Live Unlimited Call Record
• Live Call Screening
• Answering Machine Emulation

Digital 2.0
BBS Telecom
5
100 ACCURACY OF INFORMATION
TM

• The Voice Mail Knows Everything the Plexus Knows
• Plexus voice mail exchange information at a
  very basic level eliminating the chance of
  error.
• The voice mail knows the status of every
  extension without the need for Call Progress
  Tones.

Digital 2.0
BBS Telecom
6
INCREASED EFFICIENCY
TM

• Fast exchange of information keeps vital Plexus
  resources available.
• Voice mail resources can multi-task between
  different calls keeping ports (channels) from
  staying tied up.

Digital 2.0
BBS Telecom
7
VOICE MAIL COMPONENTS
TM
Digital 2.0

• The Auto Attendant
• The Mailboxes
• The Hardware

BBS Telecom
8
THE AUTO ATTENDANT
TM

• 7 Different Node Types
• 10 Plexus Routing Points
• 10 Possible Auto Attendants per Routing Point
• Day/Night Configurations
• Multiple Companies using the Same System
• Movie Theater Example
• Up to 256 Nodes

Digital 2.0
BBS Telecom
9
THE NODES
TM

• Menu Node
• Dial Node
• Get Extension Node
• Play Message Node
• Mailbox Access Node
• Interrogate Node
• Directory Node

Digital 2.0
BBS Telecom
10
THE MAILBOXES
TM

• 40 hours of recording time
• 511 Mailboxes
• 128 Message per Mailbox
• Group Delivery Mailboxes
• Distribution Mailboxes
• Personalized Groups
• Transfer Preferences
• Overflow Mailboxes

Digital 2.0
BBS Telecom
11
THE DESIGN DIFFERENCE
TM

• Flow Chart Design Tool
• Flexibility
• Customization for Large Customers
• Additional Features Are Easy To Implement

Digital 2.0
BBS Telecom
12
THE HARDWARE
TM

• Standard P.C. H.D. with powerful DSP resources.
• Expandable from 4 to 24 Ports on a single card!
• No additional hardware needed to expand!
• Virtually No Storage Limit (size of hard disk)

Digital 2.0
BBS Telecom
13
PROGRAMMING THE VOICEMAIL
TM

• Completely Programmable through DTMF
• Advanced Windows Application
• Point Click Programming
• Record Prompts using Multi Media PC
• Add/Edit .WAV files for Custom Greetings

Digital 2.0
BBS Telecom
14
Advanced Voice Mail Features
15
TM
Incoming Call Screening The voice mail asks
the incoming Caller their name and plays it for
the dialed extension. The extension has the
option of accepting the call, sending the call
directly to voice mail, or placing the call on
Hold.
Digital 2.0
BBS Telecom
16
TM
Digital Pager Notification When a new message
is left in a users mailbox, the voice mail can
be configured to dial a digital pager, and notify
the user of the new message.
Digital 2.0
BBS Telecom
17
TM
Remote Call Notification When a new message is
left in a users mailbox, the voice mail can be
configured to dial a remote phone number to
notify the user of the new message. The system
will dial the phone number and play a message
stating that Mailbox --- has new messages and
will allow the User to check the messages.
Digital 2.0
BBS Telecom
18
Call Record Using a key phone on the Plexus, a
user can assign a button on the phone as a Call
Record button. When this button is pressed
during a conversation, the voice mail will begin
recording. When the button is pressed a second
time, the voice mail will stop recording the
conversation and place the recorded message in
the users mailbox.
19
TM
Live Call Screening (Answering Machine
Emulation) Using a key phone on the Plexus, a
user can assign a button as a Live Screening
button. When this button is active, the user
will be able to hear an outside caller leaving a
message in their mailbox. If they choose, the
user may pick-up the call at any point and be
connected to the caller.
Digital 2.0
BBS Telecom
20
TM
Off-Site Forwarding The voice mail can forward
an incoming caller to another location outside of
the Plexus system by accessing a second Trunk
line and dialing a forwarding phone number. The
system will then connect the incoming caller with
the new dialed number.
Digital 2.0
BBS Telecom