BlackBerry Enterprise Server What

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BlackBerry Enterprise Server Whats new?

• Slav Koziarski
• Software Product Management
• January 2009

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Some BlackBerry Enterprise Server Statistics

• 150,000 BlackBerry Enterprise Servers
• Over 30,000 Organizations Have Deployed the
  BlackBerry Enterprise Solution
• 70 of Organizations with BlackBerry Enterprise
  Solution Utilizing Applications Beyond Email
• Corporate Applications
• 750 Enterprise ISVs, with 1,000s of Business
  Applications
• BlackBerry Platform Developer Tools
• 400 Carriers in 140 Countries and Still Growing

BlackBerry ranked the highest in overall
customer satisfaction among business smartphone
users
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Global Standard. Global Solution. 140 Countries,
400 Carriers Growing
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BlackBerry Enterprise Server Platform
Over 150,000 servers installed globally Securely
connects users to key data and corporate
systems Provides CIO approved management
administration tools for mobility Optimizes
Enterprise content for wireless efficiency and
speed

Desktop
WiFi
Intranet/Web Services
Real-Time Collaboration
3G
BlackBerry Enterprise Server
2.5G
Voice Systems(PBX)
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Competitors Focus on the Surface
BlackBerry is more than just a smartphone with a
keyboard.

• Look at whats beneath the surface

• Sophisticated system implementation
• Scalable manageable
• Rich programming environment
• Low cost of ownership
• Secure, secure, secure

• Always On, Always Connected real push
• Long battery life
• Extensive network coverage
• Hardware and software integration
• NOC-based architecture

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Evolution of Productivity
BlackBerry Curve
BlackBerry 8800
BlackBerry Bold
BlackBerry Storm
BlackBerry Pearl
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BlackBerry Enterprise Server 5.0 for Novell
GroupWise
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Addressing Enterprise Market Imperatives

• The Market Spoke We Listened
• Mobility has completed the transition from
  tactical to strategic
• Enterprise Grade capabilities are expected
• Total Cost of Ownership accountabilities are
  being increasingly applied
• Support and Operational Excellence become
  imperatives as scale grows
• Extensibility of the BlackBerry Platform Further
  into Voice, Collaboration, and
• Application Areas to Realize Increased Value

1 RIM BES Discrete Choice July 2008 Angus Reid
Strategies
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Whats NEW in BES 5.0?

• Manageability
• BAS Console
• Custom Roles
• Enhanced Job Management, Throttling Scheduling
• High Availability
• Enhanced Device Activation Diagnostics
• Automated Failover/Load Balancing
• Administrator Defined Health Scores
• SRP Lockout Avoidance
• Manual Switchover for Maintenance Windows
• Upgrade and Rollback
• Application Management
• Application Management
• Enhanced Job Management, Throttling Scheduling
• Optimization Through Monitoring
• Enhanced BlackBerry Monitoring

• 100 Full SOAP Support
• Multiple Address Book Support
• Remote File Explorer
• Network Share
• Calendar
• Forward Calendar Entries and Attachment Support
  for Calendar Items
• Contacts
• Synchronization of Personal and Public
  Distribution Lists
• Email
• Flag for follow up
• Folders
• Device Side Folder Management

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NEW Extensible Management Framework

• The BlackBerry Administration Service (BAS) is
  the framework to Access, Manage and Unleash the
  Powerful Value of Enterprise-Class BES 5.0
  Functionality
• Utilize BAS to access Centralized Management,
  High Availability, Application Extensibility and
  Solution Monitoring
• Connect to Admin Console remotely using web
  browser
• BAS can manage all aspects of a BlackBerry domain
• Dynamic Web User Interface Based on Users Role
• Multi-Level Multi-Tiered Group Support
• Plug-in Framework for Extending Integrating
  Applications
• Single management interface to upgrade

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Whats New in 5.0 Manageability Flexible User
Roles

• Authorizing users to perform management actions
• Fine-grained capability model
• Role based (collection of capabilities)
• With Custom/Specific delegation
• Manage specific users, groups, services,
  components
• Assignable to users and groups

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Whats New in 5.0Application Management and
Software Configurations

• A software configuration is a package that
  defines a collection of applications
  configurations (device/user property settings)
• Applications
• Includes operating system bundles with BlackBerry
  applications
• Software configuration properties
• Delivery mechanism specification
• Application control policies
• Settings (locked/unlocked)
• Metadata (version, actual app location)
• Increased Scalability in managing applications
  and user settings
• Assigning applications to users or groups
• Multiple software configurations can be assigned
  to users and groups to better meet business needs

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Whats New in 5.0Application Deployment

• Deploying 100s of Apps to 1000s of users with
  ease
• Application Repository
• Apps are Published
• Pushes can be Scheduled
• Application White Lists supported
• Apps can be Mandatory,Optional, Disallowed
• Application version support
• Apps are Reliably Installed
• Support Dependency Checks
• Support Load Ordering of dependencies
• Support Memory Availability Checks
• Event Driven Updates
• Change of Device
• Change of OS Bundles
• Change of Carrier

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Whats New in 5.0Application Deployment

• Enhanced Job Management, Throttling Scheduling
• An Admin action may queue a job comprised of many
  tasks
• Individual Device Updates are referred to as
  tasks
• Jobs can be scheduled
• Solves problem of Admin team needing to work Ops
  hours
• Jobs Tasks can both be throttled
• Individual Throttling Thresholds available for
  varying types of tasks
• IT Policies
• Application Distribution
• Device Software Distribution
• Device Software Application Settings

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Whats New in 5.0 Monitoring

• BlackBerry Monitoring System
• BES Components heavily instrumented in 5.0
• BMS polls BES monitoring agents for real time
  data
• Set System Level triggers User Level triggers
• Scalable architecture

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BlackBerry Monitoring Service Thresholds

• Threshold Assistance Tool
• New with Argon
• Recommends thresholds
• Based on standard deviations from historical data
• Separate tool with config file
• Can be run on demand
• Update/replace recommendations
• Notes field of alerts populated with details of
  how recommendation was obtained

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BlackBerry Monitoring Service Argon

• BMS Roles Assigned through BAS
• Increased Scalability
• As-needed polling for user values
• SQL-based database
• Increased data retention
• Accessible data
• Local SQL Express or remote SQL
• Device Diagnostics
• Request and receive device diagnostics via
  console
• Requires 4.2 or higher device software

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BlackBerry Monitoring ServiceReports

• Reporting
• Server and user statistics
• Trending and chart analysis of server statistics
• 56 week history maintained for server data
• Previously in 4.1 this was 28 hours
• User can customize and save reports
• Pre-defined Reports include
• All Users Report
• All Filtered Users Report
• All Users By Server and Instance Report
• All Users By Oldest Message Forwarded Report
• All Users By Oldest Device Interaction Report
• 50 Most Active Users Report
• 50 Least Active Users Report

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BlackBerry Monitoring ServiceArgon

• Maintenance window support
• Maintenance windows will not trip thresholds
• Minimize false alarms
• Default maintenance window for a server
• Threshold specific maintenance windows

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Whats New in 5.0Diagnostics

• Enhanced Enterprise Activation Diagnostics
• Search for activation status based on multiple
  criteria
• User data
• Activation time period
• Activation state
• Activation events stored in BAS database
• View chronological list of related events

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New Options for High Availability in 5.0
Overview

• Automatic failover between BlackBerry Enterprise
  Server instances and/or components
• Primary-Standby architecture for core components
• Flexible options for distributable components
• System and component health scores exchanged via
  health checks
• Automated failover option
• Manual failover for maintenance
• 2n preconfigured HA servers
• Uses same SRP ID
• No need for new service books

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New Options for High Availability in 5.0
Overview

• Multi-faceted strategy including
• Fault-tolerance
• Controller
• Failover (Automated and Manual)
• Core BES Host
• Database
• MDS-CS
• Instant Messaging
• Router
• Load balancing of shared service components
• Attachment Service
• MDS-IS (MDSS)
• No single point of failure

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New Options for High Availability in 5.0Design
Considerations

• Primary consideration of no single point of
  failure within BlackBerry Enterprise Server when
  configured in HA mode
• Multiple considerations included
• Ensure system resiliency to external failures
• Messaging Server, Application Server, etc
• Provide flexibility through component specific
  design
• All components on one server
• Distributed components
• Database
• Attempt to fix small issues without failover
• Prevent failover loops
• Additional features
• SRP Lockout Avoidance
• Limited Downtime Upgrades

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BlackBerry User Migration Tool (UMT)

• NO Need to stop BES
• NO Security Wipe
• NO Enterprise Activation
• NO Blocks from Accessing Data on Device
• Use Cases
• Migration to 5.0
• 4.0.7 4.1.3 and up 5.0
• Back-out
• Beyond 5.0
• Maintain Multiple Domains
• Ability to maintain separate testing environment

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BES 5.0 Value Adds

• Open Document Format (ODF)
• Windows Media Audio file format for playback
  (WMA)

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Mobile Voice in the EnterpriseUser Perspective

• Voice is still a critical real-time communication
  tool!
• Consensus and relationship building

Approx. 25 of corporate users list mobile
device as primary business phone(IDC, 2006)

• Key User Challenges
• Difficult to reach gtgt multiple contact s, most
  calls go to voicemail
• Slow to respond gtgt multiple voicemails to check
• Collaboration takes too long gtgt reaching
  colleagues, conferences

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Mobile Voice in the EnterpriseAdministrator
Perspective

• Cell phones are unmanaged!
• How can I

• Track assets?
• Identify staff misuse?
• Add/remove services?

• Provide remote diagnostics?
• Transfer identity/settings/data?
• Secure device and information?

Voice represents more than 70 of a typical
enterprise mobility budget(Yankee Group, US
data, 2006)

• Key Admin Challenges
• Enable productivity gtgt more users, more services
• Manage costs gtgt increasing deployments
• Mitigate security risks gtgt e.g. legislative (SOX,
  HIPAA, Basel II, etc.)

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BlackBerry Mobile Voice in the Enterprise
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Mobile Voice System

• Help Others Reach Me
• One phone number, One voicemail
• Call me any fixed/mobile device
• Display incoming deskphone call ID
• Present intelligent outgoing call ID
• Help Me Reach Others
• Dial by extension or address book
• Intuitive visual menus for key features
• Transfer, Hold, Voicemail, Call Blocking
• Extend Telecom Admin to Mobile
• Converge telecom infrastructure (Multi-Vendor,
  TDM, IP, SIP)
• Consistent features for all users
• Extend PBX management
• Add Enterprise Voice IT Policies

Single Enterprise Voice Identity
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EAP Early Adopter Program

• EAP has been designed to build close working
  relationships between a small number of customers
  and RIM. Participation in this program presents
  the ability to run early versions of BlackBerry
  Enterprise software for production users with the
  following goals
• Gathering feedback on features and functionality
  during development
• phase
• Testing Real World usage in different
  configurations
• Realizing improved software quality at the time
  of launch
• Earlier adoption of new releases within
  participating customer
• environments
• Product Endorsement at launch from participating
  customers

• Participation in EAP has its perks!
• Dedicated RIM resources to assist with planning,
  installation and upgrades using the pre-release
• software
• Regular software updates with scheduled software
  drops during the Argon Early Adopter
• Program prior to general availability
• Support through T-Support for break/fix issues
  and dedicated Early Adopter staff for other items
• Builds to begin prior to feature completion to
  allow customers the ability to provide early
• feedback with new features and functionality
  introduced gradually
• Interaction with RIM development, product
  management teams and others as appropriate

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Hosted BlackBerry Services

• Hosted BlackBerry services let you virtually
  automatically sync your email, calendar, contacts
  and business applications. Spend less time
  coordinating data and activities and more time
  focused on your core business.
• Boost Productivity and Competitiveness
• Hosted BlackBerry services are the ideal wireless
  solution for businesses already outsourcing their
  email systems.
• They offer
• Complete Mobility work from almost anywhere
• Pricing options for your budget available for a
  low monthly fee
• Ease of use No need for extended IT knowledge
  or technology infrastructure
• Proven technology enterprise-level features,
  functionality and security

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Questions?