John Stephenson

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John Stephenson Middlesex University Engaging
people in improving their own practice J.Stephe
nson_at_mdx.ac.uk
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Engaging people in improving own practice
Agenda Issues and perspectives Processes Examples
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Adopting best practice
Some key questions
For whom is it a problem?
For whom is it perceived to be a problem?
Who, in the organisation, benefits?
Who is it assumed will benefit?
Who has to do the work?
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Improving own practice is about

• ownership of the problem and the solution

• relevance to own circumstances and future

shared with the needs of the organisation
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Challenge for the organisation is to provide
opportunity, support and recognition for those
who want to do what they do... ...even better
Personal engagement and organisational culture
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Perceptions to avoid
Above all, it is theirs, not ours
Weve got it, were the best
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Perceptions to avoid
Henry! Our partys total chaos. No one knows
when to eat, where to stand, what to ..... Oh
thank God, here comes a border collie
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Perceptions to avoid

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Perceptions to avoid

Collusion with Dependence
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The world of work
Unfamiliar context
A way of looking at the world of work
Unfamiliar problems
Familiar problems
Familiar context
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The world of work
Unfamiliar context

• PositionY
• Sharing best practice
• Benchmarks
• TRAINING

Unfamiliar problems
Familiar problems
Y
Familiar context
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The world of work
PositionZ Exposure Networks Courage Imagination R
esponsibility Initiative LEARNING
Unfamiliar context
Z
Unfamiliar problems
Familiar problems
Familiar context
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Knowledge
and Ignorance?
Unfamiliar context
Y Knowledge Management
Z
Unfamiliar problems
Familiar problems
Z Ignorance Management?
Y
Familiar context
(Knowledge development)
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Ignorance management (Knowledge development)
A celebration of
- discovering what we need to know, but dont
- sharing what we dont know, but need to
and involves...
- helping people to develop their knowledge /
performance
- rewarding those who draw attention to our need
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A schedule for doing it better
Where have I/we been?
Where am I/we now?
Where do I/we want to get to?
How will I/we get there?
How will I/we know I/we have arrived?
Agreed by employer
Agreed by awarding body
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Private personal development portfolio
John Stephenson Area manager, housing
maintenance, Dagenham Estate
I want help with...
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Help us help you Do It even Better
Tell us in your own words what you would like to
do even better
I would like to be even better at.
...getting more out of my team. We are all under
a lot of pressure to meet targets. I am very busy
doing other things so I want my team to be able
to take more responsibility for their own work. I
have my own appraisal coming up soon and it
sharpens the mind. I would like to introduce a
performance appraisal system for them as well.
Go to list
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Help us help you Do It even Better
On the information you have supplied we are x
confident that you are seeking to be even better
in
Team management (90)
Motivation (70)
Performance appraisal systems (100)
Time management (self) (50)
Objective setting (25)
Give us more info to produce a better list,
or click which you want to do even better, or exit
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Help us help you Do It even Better
Tell us in your own words what you would like to
do even better
I would like to be even better at.
...getting more out of my team. We are all under
a lot of pressure to meet targets. I am very busy
doing other things so I want my team to be able
to take more responsibility for their own work. I
have my own appraisal coming up soon and it
sharpens the mind. I would like to introduce a
performance appraisal system for them as well.
Tell us more...
I am concerned that the team will not be as
effective if I am not there to give them a strong
lead. Can they be relied upon to take
responsibility and how will I be certain they
have done what they say they have done?
Go to list
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Help us help you Do It even Better
On the information you have supplied we are x
confident that you are seeking to be even better
in
Team management (95)
Motivation (70)
Performance appraisal systems (100)
Time management (self) (50)
Objective setting (25)
Leadership (65)
Give us more info to produce a better list,
or click which you want to do even better, or exit
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John Stephensondoing Team Management even better
Quick tips
Networks
Good practice
Courses awards
John Stephenson Team Management
Help
Resources
Action Plan
Bench marks
Success stories
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URL www.learndirect-ltw.co.uk
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www.learndirect-ltw.co.uk
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John Stephenson Middlesex University Engaging
people in improving their own practice J.Stephe
nson_at_mdx.ac.uk