Schlumberger Spouses Association: A Unique Global Community

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Schlumberger Spouses Association A Unique
Global Community

• SPE 86782
• Presented by Elizabeth Fenwick Tracey McTague
• Authors S. Luckett, E. Fenwick, R. Myers, H.
  Padron (Spouses)
• T. McTague (Schlumberger) and S. Mitchell (SPE
  Schlumberger)

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What is Schlumberger Spouses Association?An
Informal Organization with an Important Role

• Global organization of spouses who help families
  adapt to their new environment
• Volunteer
• Social
• Grass-roots
• Goals
• Hospitality
• Communication
• Information
• Friendship

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Some Industry Statistics

• 71 of expatriate employees are married.
• 66 have children between 5 and 12 years old.
• Spouse employment and childrens issues are major
  reasons for employee reluctance to relocate.

sources Global Relocation Trends 2001 Survey
report, NFTC 2002 expat survey (from Expat
Kids A Shared Responsibility of HRM, CONSULTus)
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Failed Assignments are Costly

• Cost of a single failed assignment 1,000,000
• Expat failure rates average 15-25 but as high as
  70
• Partner dissatisfaction and family concerns are
  most often cited factors for early departure.

sources McKinsley Quarterly, 1999, and NFTC 2002
expat survey
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Company comments

• I think that where the Spouse Association is of
  great benefit is in the level of satisfaction of
  transferees. . .
• - a company Personnel Director
• Spouses are the unsung heroes of our company
  transfers - to a large extent it is they who make
  it all work.
• - a company Marketing Director

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Bridges to Local CommunitiesAmbassadors for
cultural understanding

• Bogotá Lunch Club
• Jakarta Social Welfare Program
• Jakarta Education Assistance
• Jakarta Facial Reconstruction Project
• Dubai Outreach
• Bottesford Senior Assistance

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Bridges to Local CommunitiesAmbassadors for
cultural understanding

• Bogotá Lunch Club
• Jakarta Social Welfare Program
• Jakarta Education Assistance
• Jakarta Facial Reconstruction Project
• Dubai Outreach
• Bottesford Senior Assistance

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Bridges to Local CommunitiesAmbassadors for
cultural understanding

• Bogotá Lunch Club
• Jakarta Social Welfare Program
• Jakarta Education Assistance
• Jakarta Facial Reconstruction Project
• Dubai Outreach
• Bottesford Senior Assistance

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Bridges to Local CommunitiesAmbassadors for
cultural understanding

• Bogotá Lunch Club
• Jakarta Social Welfare Program
• Jakarta Education Assistance
• Jakarta Facial Reconstruction Project
• Dubai Outreach
• Bottesford Senior Assistance

10
Bridges to Local CommunitiesAmbassadors for
cultural understanding

• Bogotá Lunch Club
• Jakarta Social Welfare Program
• Jakarta Education Assistance
• Jakarta Facial Reconstruction Project
• Dubai Outreach
• Bottesford Senior Assistance
• Ciudad del Carmen Orphan Assistance

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Bridges to Local CommunitiesAmbassadors for
cultural understanding

• Bogotá Lunch Club
• Jakarta Social Welfare Program
• Jakarta Education Assistance
• Jakarta Facial Reconstruction Project
• Dubai Outreach
• Bottesford Senior Assistance
• Ciudad del Carmen Orphan Assistance

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Bridges to Local CommunitiesAmbassadors for
cultural understanding

• Bogotá Lunch Club
• Jakarta Social Welfare Program
• Jakarta Education Assistance
• Jakarta Facial Reconstruction Project
• Dubai Outreach
• Bottesford Senior Assistance
• Ciudad del Carmen Orphans

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Bridges to Local CommunitiesAmbassadors for
cultural understanding

• Bogotá Lunch Club
• Jakarta Social Welfare Program
• Jakarta Education Assistance
• Jakarta Facial Reconstruction Project
• Dubai Outreach
• Bottesford Senior Assistance
• Ciudad del Carmen Orphan Assistance

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SpouseConnectKey Services

• Email Accounts
• For all spouses
• Website
• Collaboration
• Internet Access
• For Remote Locations
• Global Spouse Directory
• Mailing lists
• Technical Support Staff

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Some SpouseConnect statistics Today 3,319

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March 2004 3,319 Accounts
Mid East Asia
Asia/Australia 12
Mid East Asia 12
Africa 278
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Press and Comments

• "SpouseConnect . . . is a good example of using
  high tech as a high touch tool."  
• - Moveable Marriage How to Relocate Your
  Marriage without Breaking It, by Robin Pascoe
• I wish that our company provided this kind of
  benefit for spouses, it would have really helped
  us when we moved abroad.
• - an employee from Hewlett-Packard

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Health, Safety and Environment Spouse
Participation in Company QHSE
- Driver Training - Fire Safety - First Aid/CPR -
Emergency Response - Healthy Living
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Cultural UnderstandingA World of Family

• SSA will continue to
• Serve families in their transitions
• Act as a link between the companys Health,
  Safety and Environment team
• Develop new initiatives with clear implementation
  plans
• Spread cultural awareness and continue as
  cultural ambassadors
• Collaborate with other organizations

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Spouse CommunitiesA way forward

• SSAs accomplishments show the effectiveness of
  well informed and well looked after spouses. We
  bring information home and into the community and
  make it work.
• Take spouses seriously. In the end, we have
  great impact on health and happiness of the
  family, including the employee, and the
  communities in which we live.
• -Liz Fenwick, SSA Global Coordinator (1998-2001)

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Spouse CommunitiesA way forward

• The SSA taught us that sincere care for families
  has a better return than any other benefit. The
  SSA created a network of spouses which works and
  delivers help to families as they move. The idea
  was simple and the results impressive.
• -Pierre Bismuth, Schlumberger V.P. Global
  Personnel Practices

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Acknowledgements

• Thanks to the Schlumberger Spouses Association,
  whose members generously submitted more than 250
  photographs of SSA projects from all over the
  world. Thanks to Rachel Von Nordeck Myers, SSA
  Global Communications Coordinator, who provided
  expert editing, as well as access to the SSAfara
  Magazine photo archive. Thanks to Harris Padron,
  Webmaster, for the site development. Thanks to
  Sandra Luckett, SSA Ex-officio Global
  Coordinator, who organized the team and kept
  everyone on track, and special thanks to Simon
  Mitchell, QHSE MEA Manager, for his help and
  encouragement for the writing and presenting of
  this paper.
• Photo Credits
• Slide 2, Elizabeth Fenwick, Sasha
• Slide 6, Adreina Martin, from Bogotá Lunch
  Club, SSAfara Volume 8, Issue 18, 2003, p.16
• Slide 7, Adreina Martin, Waiting
• Slide 8, Adreina Martin, from Bogotá Lunch
  Club, SSAfara Volume 8, Issue 18, 2003, p.16
• Slide 9, Sharon Brown, Jakarta Social Welfare
  Program The Local Environment
• Slide 10, Sharon Brown, Jakarta Social Welfare
  Program One of the Lucky Ones
• Slide 11, Karen Costelloe, Food
• Slide 12, Delphine Daube , Terry and Bernard
  Age Concern in Oxford
• Slide 13, Liliana Hernandez, Casa Hogar para
  ninos San Pedro Pescador Shelter for Orphans in
  Ciudad del Carmen
• Slide 14, Tracey McTague, Christine Herve and
  Maria Corvalan Training 2002
• Slide 20, Liliana Hernandez, Fire Safety
  Training in Ciudad del Carmen
• Slide 21, Karen Costelloe, top Karen,
  Marvelous and Pius bottom Aja
• Slide 22, Gaby Markov, School Renovation,
  Villahermosa
• Slide 23, Anita Palmer, from Our Adventure
  Continues, SSAfara Volume 8, Issue 18, 2003, p.3