The Library Summit: the University of Texas Libraries Experience

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The Library Summit the University of Texas
Libraries Experience

• Jocelyn Duffy
• jduffy_at_austin.utexas.edu
• ALA Midwinter 2005
• Boston, Massachusetts
• January 17, 2005

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Our Motivation
In an age of accountability, there is a pressing
need for an effective and practical process to
evaluate and compare research libraries. In the
aggregate, among the 124 Association of Research
Libraries (ARL) alone, over 3.2 billion dollars
were expended in 2000/2001 to satisfy the library
and information needs of the research
constituencies in North America.
Note. M. Kyrillidou and M. Young. (2002). ARL
Statistics 2000-01. Washington, D.C. ARL, p.5.
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Why hold a Library Summit?
Discuss current state of library service
quality Generate fresh ideas for change and
improvement from the University community Gather
qualitative data for strategic planning process
from external constituents
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Libraries Remain a Credible Resource in 21st
Century
98 agree with statement, My library contains
information from credible and known
sources. Only 15.7 agreed with the statement
The Internet has not changed the way I use the
library.
Note. Digital Library Federation and Council on
Library and Information Resources. (2002).
Dimensions and Use of the Scholarly Information
Environment.
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Annual Web Usage - UT Austin Libraries 2000-2003

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Entrance Statistics - UT Austin Libraries
1991-2003

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Understanding LibQUAL
The necessity of assessment Rapid shifts in
information-seeking behavior The reallocation of
resources from traditional services and functions
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Library as Place by StatusLibQUAL Spring 2003
Survey UT Austin
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Four Dimensions Social Science Psychology
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Trends Social Science/Psychology
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Summit Overview
Facilitated roundtable discussions focused around
four service quality dimensions How to improve
where service quality is currently below users
expectations or deteriorating over time Focus on
how to not cant do
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Using Summit Feedback
Data will be used to improve services and for
strategic planning process Data will be made
available on assessment web site
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Thanks!
Service Quality Assessment and Improvement http/
/www.lib.utexas.edu/vprovost/assessment/index.html
For more information about LibQUAL and the
Library Summit concept at the University of Texas
Libraries, contact Jocelyn Duffy,
jduffy_at_austin.utexas.edu Damon Jaggars,
jaggars_at_austin.utexas.edu Fred Heath,
fheath_at_austin.utexas.edu