Disaster Recovery

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Disaster Recovery
will your nonprofit be ready?
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Disasters come in different forms and sizes.
Earthquake
Tornado
Scandal
Storm - Flood
Theft
Bombing
Fire
Accident
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Statistically speaking
If a regional disaster strikes a community --
perhaps 50 of that community's businesses will
not be able to re-open. Ever. Less than 10 of
the nation's businesses have developed an
effective disaster recovery and business
resumption plan.
50 lt 10
Security Education Systems, January 2002Original
statistics from public service agencies.
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Statistically speaking
A bleak picture  Companies experiencing 2-5
days of downtime in these events that did not
have a Disaster Recovery Plan had the following
results
- 25 went bankrupt immediately - 40 closed
their doors within 2 years - Of the 35
remaining, virtually none were still around 5
years after the disasters.
According to Mainframe Week, IBM, and the Wall
Street Journals research on major disasters.
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What is a Disaster Recovery Plan?
A pro-active approach needs to be taken by an
organization in the event that a disaster should
strike whether the disaster be large or
small. When a crisis hits, is not the time to
begin thinking about disaster recovery.
A well thought-out and implemented plan.
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What is a Disaster Recovery Plan?
Overall view Protect all essential systems/data
which are needed to get up and running Short-
and long-term recovery Time is of the essence!
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What is a Disaster Recovery Plan?
Phases of disaster
Recovery
Restoration
Resumption
Disaster
All systems up and running. Systems may differ
from pre-disaster setup.
Response
Less-time sensitive functions return
Immediateactionstaken
Important operations resume
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What is a Disaster Recovery Plan?
An organization cant spend time backing up
every piece of information and every piece of
equipment. Its not practical and just not
possible.
Anonymous, February 2003
1. Vital2. Important3. Useful
Essentials What to protect?
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What is a Disaster Recovery Plan?
Essentials What to protect? People! Who is
inthe building? How to reachpeople
off-site? Contacts?
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What is a Disaster Recovery Plan?
Essentials What else to protect?
- Financial data- Contracts (copies of signed
contracts)- Data (databases)- Custom software-
HR files- Insurance files- Proof of
ownership/Proof of Loss
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What is a Disaster Recovery Plan?
Who should get involved?
- - - - -
Team Approach Not a Lone Ranger scenario, but
shouldnt be everyone - some data is sensitive in
nature Not just an IT issue anymore Lead
position Representatives from departments
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What is a Disaster Recovery Plan?
What to plan for? Planning for a large
catastrophe makes an organization ready for
smaller ones.
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What is a Disaster Recovery Plan?
How to begin implementation?
Analysis of exposure and risk- Identify and
prioritize business processes- Identify threats
and sources of concern- Define strategies
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Statistically speaking
Leading causes of data loss Hardware or System
Malfunction Human Error  Software
Corruption/Program Malfunction Computer
Viruses Natural Disasters Source
Data-Protectors.com - a division of Complete
Preservation Systems, Inc.
44321473
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What is a Disaster Recovery Plan?
How to begin implementation
Identify who to contact in an emergency-
Emergency numbers- Employee phone numbers-
Business contacts- Recovery services
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What is a Disaster Recovery Plan?
How to begin implementation
Store backup data off-site Have a means of
retrieving data in the event that your system
goes down Purchase redundant equipment Test the
equipment and procedures!
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What is a Disaster Recovery Plan?
How to begin implementation Things about which
you might not know.
Types of sites Cold Hot Mobile
Other terms Electronic vaults OEM
InsuranceOriginal Equipment Manufacturer Quick
ship
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What is a Disaster Recovery Plan?
Update the process Communication
tree New/updated contracts Ever-changing data
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Real lifeexamples
Small company in Pennsylvania in 1993
accounting PC crashed Drive sent to specialty
shop to salvage data from drive. Recovered
virtually nothing. Days in wait several days
3-5 days Data lost All accounting
files Spent approximately one month recreating
the files from scratch
study
1
case
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Real lifeexamples
Small company in Maryland in 2002 Fire in office
with computers. Whatever equipment wasnt melted
by the fire was destroyed by the
sprinklers. Backup tapes melted in fireTape
drive melted in fire Had to find a temporary
office while searching for a new permanent
office. One hard-drive sent out for data
recoveryCost of recovery 1,600 per hourLength
of time 6 weeks
study
2
case
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Real lifeexamples
Large religious nonprofit organization Server
crashed Tape back-up not checked didnt work
in over a month. 4-6 months to recreate
paperwork. Backlogged system for nearly 8 months.
study
study
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case
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Real lifeexamples
Social outreach program in NE Washington, DCMay
2002 Moved offices from SE to NE
Washington. Adjacent office space broken
into.Thieves broke through the wall. All
computer equipment stolen. No backup tapes all
electronic data lost.
study
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case
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Real lifeexamples
Tornado through LaPlata, MD April 2002 F-4
Tornado Homes and businesses destroyed
164Homes and businesses damaged 980 Stated
aided reconstruction should be complete by Fall
2004 (Stats from Marylands Department of
General Services)
study
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case
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Real lifeexamples
Helen Keller Worldwide (HKW) Debris from WTC
destroyed offices of HKW The cost to rebuild in
excess of 4 million(office space, complete
infrastructure of a world headquarters, the
electronic history and database) Archives,
including letters, photographs, and books
belonging to Helen Keller, were an invaluable
loss. Reconstruction of all records and
databases continues to this day.
study
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case
Helen Keller Worldwide Writes Another Chapter In
Its Fight Against Adversity Press Release dated
September 05, 2002
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Real lifeexamples
Helen Keller Worldwide (HKW) A quote from
September 1, 2002 NonProfit Times "The Helen
Keller Worldwide headquarters in New York City
once resided across the street from the twin
towers. 'That day was a difficult experience,'
said Stephen Donato, Vice President and Chief
Operating Officer. 'We never went back to the
office. We lost almost everything except a bust
of Helen Keller. We had to start over.' . . .
Donato estimated the financial loss at 4
million, including computer system, records and
space."
study
6
case
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Real lifeexamples
BO Railroad Museum Roof collapsed February 19th
from excessive weight of snow. Destroyed Two
post-Civil Warwooden coaches it is
doubtfulinsurance willcover the entirerepair
bill March 1st Galapostponed.
study
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case
The Baltimore SunPublication dated February 19,
2003
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Resources
Federal Emergency Management AgencyEmergency
Management Guide For Business Industry
http//www.fema.gov/library/bizindex.shtm Disast
er Recovery Journalhttp//www.drj.com Iron
Mountainhttp//www.ironmountain.com
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Disaster Recovery
will your nonprofit be ready?