Mobile Devices

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Mobile Devices

• Iain IrvineUniversity of Abertay Dundee

2
Introdution

• Iain Irvine
• University of Abertay Dundee (1888/1994)
• Telephones systems
• Mobile phones

3
Definition
Mobile Device Definition A Pocket-sized
computer and communication tool, typically
utilising a small visual display screen for user
output and a miniaturised keyboard or
touch-screen interface for user input.
4
Brief Outline

• Different Types of Mobile Devices
• Trouble Shooting
• What the Future May Hold
• Questions

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Mobile Devices

• RIM Blackberry
• Blackberry OS
• 7700, 7200, 8100(Pearl), 8700,
• Microsoft PDA phones
• Mobile 5, 2003 Pocket Edition
• XDA, SPV M, MDA, I-Mate
• Mirosoft Smartphones
• Mobile 5, 2003 Pocket Edition
• SPV C600, I-Mate SP5, Qteck 7070, HTC S623

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Mobile Devices

• Nokia Smartphones
• Symbian
• 9300 9500 Communicators, 6600, N series
• SonyEricsson Smartphones
• Symbian
• P900, P910i
• Palm Smartphones
• Palm OS Microsoft Mobile5
• Treo 600, Treo 650, Treo 700w

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Mobile Devices

• Standard Phone
• Samsung, Nokia, Motorola, LG,
• SonyEricsson etc.
• Useful Mobile Website
• Reviews
• www.mobile-review.com/index-en.shtml
• www.zdnet.co.uk/reviews/hardware/mobilephones/
• www.blackberryreviews.com
• News
• http//msmobiles.com
• www.theregister.co.uk/mobile/
• Support
• Blackberry Support www.blackberryforums.com
• Microsoft PDA Smartphones www.modaco.com
• Nokia Smartphones Support www.nokia.co.uk/A422200
  2
• SonyEricsson Support
• www.sonyericsson.com/spg.jsp?ccgblcenver40
  00templateps1zonepslmps1

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Blackberry

• Blackberry Mobile Devices
• Internet Push E-mail, Schedule, Contacts.
• Read SpreadSheets, Images,Wordprocessed
  Documents, PDF's.
• Push e-mail and administration
• Blackberry Enterprise Server (BES)
• Setup/remove/change users
• Remotely Wipe, Disable or Kill devices
• Remote Software installation

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PDA Phones Smartphones

• Microsoft PDA Phones, Smartphones (Nokia,
  SonyEricsson, Palm, Micsosoft)
• Internet, Push E-mail, Calendar, Contacts
• Read, Edit Create - Powerpoint, Databases,
  
• SpreadSheets, Wordprocessing, PDF's, Audio,
• Images, Movies, Sync.
• Push e-mail and administration
• Microsoft Exchange 2003 SP2 Orange Mobile
  Manage
• Nokia Nokia Business Center
• SonyEricsson EMO 5.1 (Ericsson Mobile
  Organizer)
• Palm VersaMail, Interllisync

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Useful Websites

• Orange Mobile Manager
• www.orange.co.uk/business/msoffer/orange_mobile_ma
  nager_presentation.ppt
• Nokia Business Center http//europe.nokia.com/Ba
  seProject/Sites/Nokia_Europe_18022/CDA/Categories/
  Business/MobileApplications/OneBusinessServer/_Con
  tent/_Static_Files/nokiabusinesscenter_itmanager_d
  ata_emea.pdf
• SonyEricsson Ericsson Mobile Organizer
  www.ericsson.com/solutions/enterprise/library/broc
  hures_datasheets/EMO/emo_1023745.pdf
• Palm Push E-mail
  www.palminfocenter.com/
  news/8404/palm-os-blackberry-email-alternatives

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Pros and Cons

• Blackberry
• PROS
• Simple to use
• Battery Life
• Keyboard
• Administration

• Blackberry
• CONS
• Readers
• Keyboard
• Screen Size
• Memory

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Pros and Cons

• Microsoft PDA Phones
• PROS
• Familiar
• Applications
• Touch Screen
• Screen Size
• Memory
• Wireless

• Microsoft PDA Phones
• CONS
• OS instability
• Closing applications
• Keyboard
• Phone Size
• Battery Life
• Administration

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Pros and Cons

• Microsoft Smartphones
• PROS
• Phone Size
• Applications
• Memory
• Wireless

• Microsoft Smartphones
• CONS
• Screen Size
• Phone Pad
• Closing Applications
• Battery Life
• Administration

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Pros and Cons

• Nokia
• Smartphones
• PROS
• Screen Size
• Familiar
• Memory
• Wireless

• Nokia
• Smartphones
• CONS
• Phone Thickness
• Battery Life
• Phone Pad
• Applications

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Pros and Cons

• SonyEricsson
• Smartphones
• PROS
• Web Browser
• Screen size
• Stylist
• Memory

• SonyEricsson
• Smartphones
• CONS
• Phone Size
• Battery Life
• Keyboard
• Applications

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Pros and Cons

• Palm
• Smartphones
• PROS
• Phone Size
• Screen Size
• Memory

• Palm
• Smartphones
• CONS
• Phone Pad
• Unfamiliar OS
• Palm or Microsoft

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Trouble Shooting

• Common Mobile Device Problems
• Not receiving E-mails, Contact, Calender updates
  but phone is working
• Check Server (down, updates, authentication)
• Check Phone settings (server address,
  authentication)
• Check Signal (GPRS, EDGE, 3G, HSDPA), Country
• Try PC sync
• Lost Signal
• Try switcing phone on and off
• Try removing the battery for 1 minute
• Try Simcard in other phone
• Check with Operator (area, hardware)
• Unable to browse a particular webpage
• Does the device support this type of webpage
• Try installing browser pluggin (Flash, Java,
  Shockwave) or another Browser (Opera or Minimo
  Project Browser (FireFox))
• Is the browser set up to use WAP or GPRS

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Trouble Shooting

• Blackberry Problems
• Unable to activate and setup a Blackberry
  wirelessly
• Check with user that there is at least 3 bars for
  the battery else it will need to be plugged into
  mains
• Check with user that Signal bars streangth is on
  GPRS and showing 3 bars
• Check that the BES IT polices is set to allow
  remote activation
• Unable to wipe user information from a
  Blackberry
• Check with user signal strength is GPRS
• Check with user or BES that the Blackberry is
  switched on
• Have the user to wipe the Blackberry device
  manually (security settings)
• Once Activated Calendar Appointments are not in
  sync
• Check Blackberry Time Zone (Casablanca)

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Trouble Shooting

• Advanced Blackberry Problems
• Setuping up your Backberry (OS 4.0) as a cabled
  modem for a laptop
• http//rapidshare.com/files/10782309/Setup_BlackBe
  rry_as_a_Modem.doc.html

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Trouble Shooting

• Microsoft PDA Smartphone Problems
• Unable to play media files or sound
• Windows media player may not have the correct
  codec to play the file (try installing VLC)
• Check device isn't in vibrate mode
• Sound chip/speaker maybe damaged
• To much system process/memory maybe being used
  (check running programs)
• When viewing Excel, Word or PDF Files are not
  format for device
• Check if it is an e-mail file Attachement
• Check ActiveSync file Coverter settings
• ActiveSync dropping connection or is it not
  connecting
• Check ActiveSync is installed on the PC (4.0
  above for Mobile5)
• Check Device is recognized by the PC
• Check USB cable
• Check is the device charging (maybe faulty pins
  on devices mini usb conection socket)

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Trouble Shooting

• Advanced Microsoft Smartphone
• Problems
• Smartphone Exchange Authentication - username
  change without hard resting the device
• Install registry editor, change value, unistall
  registry editor
• Detailed Instructions

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Trouble Shooting

• Nokia Smartphone Problems
• Locking up, hanging or even freezing after
  sending SMS message
• Download Nokia SMS Accelerator
• E61 http//europe.nokia.com/A4149167
• N80 http//europe.nokia.com/A4149142
• N73 http//europe.nokia.com/A4162158
• Last resort hard reset the device
• Nokia N91 series reports "Unable to connect
  because the Hard Drive is in use by another
  application" when connecting phone to PC
• Check that the no messages are stored on the Hard
  Drive
• Uninstall any applications you might have
  installed onto the HDD
• With the battery cover OFF. Turn on the N91. Wait
  for it to boot. Once it boots put the battery
  cover on and try to format the HDD
• Check the Software version is 2.1 or above
• Download Nokia HDD user guide
• http//nds1.nokia.com/phones/files/guides/Nokia_N9
  1_Hard_Drive_Maintenance_Guide_en.pdf

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Trouble Shooting

• SonyEricsson Smartphone
• Problems
• PC is unable to detect SonyEricsson Device or
  Sync it, when connecting via USB cable
• Check under "connections on the phone that
  "allow USB charging" is set to Phone and not File
• Check that the last SonyEricsson PC suite has
  been installed www.sonyericsson.com/spg.jsp?ccglo
  ballcenver4001templateps1_1_3_1_1zonepslm
  ps1_1pid10336fid34080esitrue
• Do a search on the PC for mrouter.exe, install
  then restart the PC (this will sets up the USB
  Bluetooth functions of the SonyEricsson PC Suite)
• No Battery icon appears when you start charge
  the phone
• Check that the charger cable is connect
  correctly
• Battery icon may not appear until the phone has
  been charged for 30 minutes.
• Remove the battery, check and clean the
  connections

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Problems and Basic Trouble shooting

• Palm Smartphone
• Problems
• When copying files to a SD card using a new Palm
  Smartphone more space is taken up than if the
  same files where copied using an earlier Palm
  Smartphone
• This due to different standards of the Palms
  NVFS format system
• Download latest firmware for device
• http//euro.palm.com/europe/en/support/index.html

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What does the Future hold

• Just around the Corner
• Faster networks
• HSDPA (T-Mobile Aug/06, Vodafone End/06, 3 Orange
  Mid/07, O2 End/07)
• 4G (Japan speed)
• Smaller and all in one fully functional device
  (Phone/Computer/
• Projector/Camera/Entertainment
  System/E-reader
• Virtul keyboards (i-tech Virtual Bluetooth
  keyboard)
• No or Smallers (Samsung Pocket Projector, Sonys
  Organic Monochrom rollup screens)
• Larger memory capacity but smaller in size (iPod
  Nano)
• Greater processing power and graphic capability
  (Microsoft Origami)
• Improved Speakers (Nimzy Vibro Max)
• Smaller standard phones
• Ring phone
• Wallet phone
• Body chip (finger or Jaw)

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The End
ANY QUESTIONS?