Whats New in Software Licensing

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Whats New in Software Licensing

University of Illinois Software Services
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Agenda

• Software Services
• Mission
• Vision
• Software Services Manager
• Software Services Model
• CD Duplication Service
• WebStore
• General Information
• Product Manager Role
• Eligibility
• Sales/Transactions History
• Popular Offers
• Recent Developments
• Ongoing Challenges
• Direction
• Questions

3
Quotes

• Get Busy Living, or Get Busy Dying-The Shawshank
  Redemption
• Alice "Which road do I take?"
• Cheshire cat Where do you want to go?"
• Alice "I don't know,"
• Cheshire cat "Then it doesn't matter."
• - Lewis Carroll

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Software Services - Mission
We will provide our customers with the software
products they need at the best prices accompanied
by the highest level of support.
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Software Services - Vision
Establish software licensing, management and
distribution as a benchmark for quality customer
service from CITES.
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Software Services Manager

• Vendor relations and negotiations for most
  software products available on the WebStore
• Develop product offers and establish pricing
  models
• Executive responsibility for WebStore services
• Liaison with software product sponsors from
  campus
• Identify new product offer opportunities

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Software Services Model
INPUT
CITES Sponsors
Campus Sponsors
Vendor Opportunities
Vendor Contact Research/Negotiation Contract
Signing
Media Production
Product Offers WebStore
Technical Support
Monitoring Financial Management
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Software Services CD Duplication

• 1.50 per CD
• Includes paper sleeve and BW label
• No minimum quantity
• No setup charge
• Same day turnaround once master CD is approved
• DVD duplication

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WebStore General Information

• Went live September 2001
• E-academy ELMS system now used in over 1,500
  campuses in over 30 countries.
• Over 120 Software Offers
• Accept Visa/MasterCard or Banner Account
• Campus Mail, Mail Order or Pickup
• Many products can be downloaded
• Many products available at no cost
• Product Manager support for all WebStore
  products.

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WebStore - Product Manager Role

• Product champion to campus
• Vendor contact point for all new product release
  information and media/password distribution
• Test all new product releases
• Modify files as required for UIUC environment and
  create master CD/download file
• Create installation instructions and
  documentation
• Review and approve installation instructions
  product information
• Create/modify product text for website offering
• Help Desk interface for user questions 2nd
  level support
• Notify Help Desk on new version releases and
  prepare information for potential issues
• Provide help desk training on program issues
• Coordinates with Documentation Group
• End-User installation and troubleshooting support
  as required.

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WebStore Eligibility

• Ph Type Determine Staff/Student
• Department code
• Curriculum code
• Purchase history
• Custom groups
• Active Directory Groups

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WebStore Transactions
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WebStore Sales
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Popular Software Offers

• Virus Protection No Cost to Users
• SPSS, SAS, Mathematica
• Macromedia
• Free updates until June 2005
• Mac OSX (25) with AMP (43.50)
• Free updates until January 2006
• Microsoft Student Select (lt60)
• Office for Windows/Mac and Windows XP upgrades
• Labview Research License
• Macromedia Studio for Students - 99

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Recent Developments

• UIC live / UIS going live in January
• Software Services now running Clarify
• Help Desk Knowledgebase
• New Hire - Brent West
• Software Gateway
• Active Directory Link for Eligibility
• Vendor Recognition of True-Up Model
• Banner Reports
• Central Stores Partnership

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Ongoing Challenges

• Marketing
• New Student Orientation
• Quad Day
• Flyers
• New Products
• Enhancements
• Support
• Phone number for help desk
• Product Managers
• Help Desk Knowledgebase
• Clarify

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Direction

• Leverage UIS/UIC relationship to secure favorable
  pricing
• Leverage Central Stores relationship to add more
  product offers
• Review product purchase history from banner
  reports to identify new product opportunities
• Continue to stress customer service
• Continue to focus on Marketing
• Enhance and Improve

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Questions