Openreach Directories Presentation

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Tempo 1019 Directory Entry 20-Oct-2008
Openreach makes every effort to ensure the
information in this report is accurate at the
time of compilation, however, Openreach does not
represent that it is complete and Communications
Providers should check with Openreach for the
latest available information. Openreach reserves
the right to modify delivery criteria and
delivery dates.
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Table of Content

• Introduction
• Core and Additional-Core Directory Entry
• Dialogue Services - Part A
• Special Phone Book Entry
• Dialogue Services - Part B
• Miscellaneous

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Introduction

• Tempo 1019 is a strategic requirement aimed at
  enhancing Directories processes across all WLR3
  products - Analogue, ISDN2 and ISDN30
• Remote Call Forwarding (RCF) and Caller Redirect
  (CR) are also incorporated in the overall
  Directory solution
• The overall requirement has been categorized into
  following areas
• Core and Additional-Core Directory Entries
• Special Phone Book Entries
• Dialogue Services
• Miscellaneous phone book ordering, complaints
  management etc

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Introduction (cont.)

• The functionalities offered through Tempo 1019
  will be available only to CPs on (or above) the
  EMP Release in which the requirements are
  delivered
• There will be no change to the ordering process
  for CPs on earlier EMP Releases

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Core and Additional-Core Directory Entry
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Current Process

• CPs can submit basic directory information for
  Core Directory entry through EMP. Example- End
  User Name or Business Name, Directory Location
  and Directory Entry Type etc
• CPs can submit complex directory indicators for
  Core Directory entry through EMP. Example- Group
  listing indicator, partial address indicator etc

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Overview of new functionality

• Submit complex directory information upfront on
  EMP group listings, partial addresses etc
• Provision Directory Entry for individual DDIs (or
  any number on an ISDN installation) via EMP
• Request for Additional-Core directory entries on
  WLR3 via EMP
• Amend directory information on an open Provide
  order type until PONR

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Overview of new functionality (cont.)

• Retain existing Core and Additional-Core
  Directory entries on all telephone numbers on an
  installation during Line Transfers from
  WLR3/WLR2/BTRC to WLR3
• Retain existing Core and Additional-Core
  Directory entries during Line Provision with
  Number Import
• Get a confirmation on fulfilment / retention of
  directory entry on OSIS

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Key ordering scenarios

• Simultaneous ordering to allow provision of Core
  Directory Entry along with WLR3 Provide order
  type
• Stand-alone Directory order to allow provision /
  modification of Core and Additional-Core
  Directory Entry
• Transfer order / Number Import to allow retention
  of Core and Additional-Core Directory Entries

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Scenario 1 (Simultaneous ordering) - Swim lane
Submit Core DE details as part of Provision order
type
KCIDir Success
KCI 0 KCI 1 KCI 2
KCI Dir Info
KCI Dir Reject
KCI Reject
KCI 3
CP
No
Trigger KCI Dir Success
Trigger KCI Dir Reject
Openreach
Yes
Line Provisioned
Retrieve directory details from OSIS
Create one Manage-Directory-Provide order per
requested entry
Submit request to BTWDS
No
BTWDS
Yes
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Scenario 1 (Simultaneous ordering) - Key
Principles

• CPs will be able to request Core Directory Entry
  on WLR3 Provide order type for the Main number /
  Call Sign number in Analogue and MBNs in ISDN
• For all scenarios where an RCF or CR installation
  can be provisioned, CPs will be able to supply
  Core Directory entry on the order itself
• CPs will be able to provide directory elements
  for both Single and Group formatted entries
• CPs will be able to supply partial address and
  non-installation address details on the line
  provision order

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Scenario 1 (Simultaneous ordering) - Key
Principles

• An open Manage-Directory-Provide order will not
  restrict CPs ability to submit Fault and Order
  types
• CPs will not be able to amend or cancel the
  Manage-Directory-Provide order
• KCI Dir Info will provide EMP order references
  of all Manage-Directory-Provide orders raised
  against the Provide order type
• KCI Dir Success will provide full detail of
  provisioned entry and LONI ID
• KCI Dir Reject will provide an appropriate
  error code. A rejection will not impact the WLR3
  order that has already been completed.
• Note For Number Imports, directory entries can
  be provisioned only if the losing network
  operator exports/ceases any existing directory
  entries against the number on OSIS

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Scenario 2 (Stand-alone ordering) - Swim lane
Submit stand-alone Directories order
KCI Reject
KCI Reject
KCI 0
KCI 1
KCI 2
KCI 3
CP
Retrieve directory details from OSIS
No
Openreach
Yes
Order fulfilment confirmation received
Submit request to BTWDS
Acknowledgement received
Order rejection received
No
Request received. Acknowledgement sent
BTWDS
Yes
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Scenario 2 (Stand-alone ordering) - Key Principles

• CPs will be able to request for stand-alone
  Provision of Core and Additional-Core directories
  on any telephone number (including individual
  DDIs) belonging to an active WLR3 installation
  owned by the CP
• CPs will be able to submit one Directory entry
  for one telephone number per stand-alone EMP
  order. This could either be for Single-formatted
  or Group-formatted entry
• Example If CP wants to set-up a Group listing
  with 5 numbers, then CP will submit 5 separate
  orders requesting for Group listing on each
• CPs will be able to submit more than one
  stand-alone Directory order for the same number
  at the same time
• Customer Required Date (CRD) will not be accepted
  for such orders and the order will be fulfilled
  as soon as possible upon receipt

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Scenario 2 (Stand-alone ordering) - Key Principles

• CPs will be able to use the stand-alone order to
  modify or cease an existing Core /
  Additional-Core directory entry
• CPs will need to quote the LONI ID of the
  directory entry which needs modification or
  cessation
• It will not be possible to modify the telephone
  number on a directory entry
• An open stand-alone order will not restrict CPs
  ability to submit Fault and Order types
• CPs will not be able to amend or cancel the
  stand-alone Directories order

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Scenario 3 (Retention) - Key Principles

• Tempo 1019 will enhance the overall directory
  retention process for Analogue, ISDN2, ISDN30,
  RCF and CR
• Directory retention will be supported during
• Line Transfers
• Number Imports
• Order management process will be same as that for
  scenario 1.

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Scenario 3 (Retention) - Key Principles

• Retention during Transfer
• CPs will be able to retain existing Core and
  Additional-Core Directory entries on all
  telephone numbers on an installation during Line
  Transfers from WLR3/WLR2/BTRC to WLR3
• Supported only as long as numbering configuration
  does not change
• Retain Core and Additional-Core Directory Entry
  flag to be available on the order xml
• CPs will not be able to use this functionality
  for other Provision order scenarios, i.e. Change
  of Address, Conversion, Working Line Takeover,
  New Provide, Start of a Stopped line, Increase of
  aux lines etc

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Scenario 3 (Retention) - Key Principles

• Retention during Number Import
• For WLR3 Provide order types where CPs can Import
  number(s) from other network operators to BT, CPs
  will be offered a functionality to retain
  directory listings for the number(s) being
  imported
• CPs will be able to use the Retain Core and
  Additional-Core Directory Entry during Number
  Import flag for retention of directory entries
• CPs will be able to retain directory listings for
  either all of the numbers being imported through
  the order or none of them
• Successful retention of Directory entries will be
  subject to a successful export of all directory
  listings by the losing network provider on OSIS

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Dialogue Services Part A
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Current Process

• Obtain Installation Details (OID) Dialogue
  Service currently returns the following
  information to CPs with respect to Directory
  entries
• Configuration Details of Single-formatted Core
  Directory Entry
• Indication of Group-formatted Core Directory Entry

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Overview of new functionality

• A new Directory Dialogue Service will be
  introduced on EMP through which CPs will be able
  to retrieve details of Core, Additional-Core and
  Special Phone Book Entries as present in OSIS for
  any geographic number
• CPs will be able to use the Dialogue Service to
  query information for lines belonging to any
  network provider
• As OSIS data is refreshed on a daily-batch basis
  rather than real-time updates, the new Dialogue
  Service will return information from the most
  recent available daily refresh

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Overview of new functionality (cont.)

• The existing directory elements in OID Dialogue
  Service will be removed for CPs on the EMP
  Release in which these requirements are delivered
• There will be no changes to OID Dialogue Service
  for earlier EMP Releases

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Key features of Directory Dialogue Service

• Gather information on Directory products active
  on a telephone number
• Search by Telephone number and/or additional
  parameters
• Retrieve complete configuration details of a
  Group-formatted entry
• Search by Group Header ID
• Ascertain the DQ code for a geographic area
• Search by Post Code to get the DQ code
• Look for a person/business entitys directory
  entries in a DQ area
• Search by Name and DQ code to get a list of Core
  and Additional-Core directory entry details
• Note More features, specific to Special Phone
  Book Entries, are covered in Section B of
  Dialogue Services.

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Special Phone Book Entry
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Current Process

• CPs contact BT Directories to set-up Special
  Phone Book Entries. This process is external to
  EMP.

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Overview of new functionality

• Order Standard Special Phone Book Entries through
  EMP
• Retain existing Standard Special Phone Book
  Entries on all telephone numbers on an
  installation during Line Transfers from
  WLR3/WLR2/BTRC to WLR3
• Retain existing Standard Special Phone Book
  Entries during WLR3 Provide order types with
  Number Import
• Get a confirmation on fulfilment / retention of
  directory entry on OSIS
• Get charged for Standard Special Phone Book Entry
  products on the WLR3 bill. This is applicable
  only for orders provisioned through EMP.
• Note Above principles are applicable only when a
  separate contract between CP and BT Directories
  is in place.

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Key ordering scenarios

• Stand-alone Directory order type to allow
  provision / modification of Standard Special
  Phone Book Entry
• Transfer order / Number Import to allow retention
  of Standard Special Phone Book Entries

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Scenario 1 (Stand-alone ordering) - Swim lane
Submit stand-alone Directories order
KCI Reject
KCI Reject
KCI 0
KCI 1
KCI 2
KCI 3
CP
Retrieve directory details from OSIS
No
Openreach
Yes
Order fulfilment confirmation received
Submit request to BTD
Acknowledgement received
Order rejection received
No
Request received. Acknowledgement sent
BTD
Yes
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Scenario 1 (Stand-alone ordering) - Key Principles

• CPs will be able to request for stand-alone
  Provision of Standard Special Phone Book Entries
  on any telephone number (including individual
  DDIs) belonging to an active WLR3 installation
  owned by the CP
• WLR3 CP would require a separate contract with BT
  Directories before submitting a valid SPBE order
  via EMP. This will make the WLR3 CP pre-approved
  for ordering SPBE products. Where the contract is
  not in place, the SPBE order will be rejected
• Openreach will accept Standard SPBE provision
  request from CPs and submit an order, on behalf
  of the CP, to BT Directories for fulfilment
• On successful completion of the SPBE order, EMP
  would trigger SPBE charging on the CPs WLR3 bill

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Scenario 1 (Stand-alone ordering) - Key Principles

• Ordering for Special Phone Book Entry for a
  number will not be related to Core or
  Additional-Core Directory Entry. Thus, CPs will
  need to supply explicit details of SPBE that
  needs to be provisioned
• In case BTD requires further details for
  progression of the SPBE order, EMP will trigger a
  KCI Query to the CP requesting for clarification
• CP should supply requested details through an
  Amend request on top of the open SPBE order. The
  Amend request will contain all the fields as
  present in the Directories order. CP will have to
  supply all the directory elements again

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Scenario 1 (Stand-alone ordering) - Key Principles

• If the CP does not come back with Amend request
  within a pre-defined period of time, the order
  will be auto-cancelled by EMP and KCI
  cancellation response sent to the CP
• CPs will not be allowed to submit an Amend
  request to an open order unless EMP has
  specifically requested the CP for an Amend
• CPs will be able to cancel the order at any point
  between the receipt of KCI 1 and KCI 2. However,
  the cancellation request will be subject to the
  status of the order provision at BT Directories

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Scenario 1 (Stand-alone ordering) - Key Principles

• CPs will be able to use the stand-alone order to
  modify or cease an existing Standard Special
  Phone Book Entry
• CPs will need to quote the LONI ID of the
  directory entry which needs modification or
  cessation
• It will not be possible to modify the telephone
  number or the SPBE product on an entry
• An open stand-alone order will not restrict CPs
  ability to submit Fault and Order types

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Scenario 2 (Retention) - Key Principles

• CPs would be able to retain Standard Special
  Phone Book Entries during
• Line Transfer from WLR2/WLR3/BTRC to WLR3
• Number Import from another network provider to BT
• Only pre-approved CPs would be able to request
  for retention of Standard SPBEs
• Order management process will be same as that for
  Core/Additional-Core entries
• On successful retention of SPBEs, EMP would
  trigger SPBE charging on the CPs WLR3 bill
• Note The Transfer/ Number Import order (or any
  other order through EMP) would not have any
  impact on Managed SPBEs existing against a number
  in OSIS

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Scenario 2 (Retention) - Key Principles

• Retention during Transfer
• Supported only as long as numbering configuration
  does not change
• Retain Standard SPBE flag to be available on
  the xml
• CPs will not be able to use this functionality
  for other Provision order scenarios, i.e. Change
  of Address, Conversion, Working Line Takeover,
  New Provide, Start of a Stopped line, Increase of
  aux lines etc
• Retention during Number Import
• Retain Standard SPBE during Number Import flag
  to be available on xml
• CPs will be able to retain directory listings for
  either all of the numbers being imported through
  the order or none of them
• Successful retention of Directory entries will be
  subject to a successful export of all directory
  listings by the losing network provider on OSIS

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Dialogue Services Part B
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Key features of Directory Dialogue Service

• In addition to the features discussed in
  Dialogue Services section A, the following SPBE
  specific features would as well be offered
  through the Directory Dialogue Service
• Ascertain the PB code for a geographic area
• Search by Post Code to get the PB code
• Look for a person/business entitys SPBEs in a PB
  area
• Search by Name and PB code to get Special Phone
  Book Entry details

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Miscellaneous
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Overview

• CPs will be able to order copies of BT Phone Book
  through EMP and get charged on the WLR3 bill
• CPs will be able to request for a consolidated
  audit report of the Directory products configured
  on their WLR3 lines

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