ClearVoice

1

• ClearVoice

2
Agenda

• Voice Intro Definition
• Clears Voice Strategy
• Competitive Summary
• Extraordinary Features
• Porting a Number

3
What is ClearVoice?

• A simple telephone service using broadband
  instead of an old-fashioned phone line

4
The ClearVoice Strategy
For Customers
For Partners
For Clear

• Quality Residential Voice
• Feature-Rich Service (not just dial tone)
• Portability Today
• Mobility Tomorrow

• More Products to Sell
• More Sales Team Commissions
• More Sales Rep Commissions
• More Reasons to talk with customers
• WiMAX is Here

• Customer Loyalty
• Pullbacks Attrition
• Increase ARPU
• De-commoditize Broadband
• Compete w/ Cable DSL

5
Local Calling Area

• Entire United States
• Including Alaska Hawaii
• All of Canada
• Puerto Rico

6
Included Required Equipment

• In the Box
• ClearVoice Adapter
• Power Adapter
• Ethernet Cable
• Quick Start Guide
• Requirements (not included)
• High-Speed Internet
• Telephone and cable (RJ-11)
• Computer with internet access
• Required to activate, not to make or receive
  phone calls

Ethernet Cable
Linksys 2102 (ClearVoice Adapter)
Power Cable
Quick Start Guide
7
Customer Setup Basic Installation
8
Customer Setup

• ClearVoice with wireless router
• ClearVoice Adapter connected directly to Clear
  Modem
• Wireless router connected to LAN port on
  ClearVoice Adapter
• Phone connected to ClearVoice Adapter
• ClearVoice Adapter should be installed directly
  behind Clear Modem - this allows voice traffic to
  have top priority

9
Competitive Position
10
ClearVoice Pricing

• ETF does not pro-rate down over time
• ClearVoice Adapter Regular price 50 Instant
  rebate 35 15

11
Fax Analog Lines

• Fax machines work across all markets
• Analog Line Devices work, including
• Credit Card Machines / DirecTV Dish DVR
• Rule One Use Ethernet first
• Requires 99 Dial Prefix
• Alarm systems NOT recommended, NOT supported

12
Features

• Ordinary Features
• Caller ID
• Call Waiting
• Call Forwarding
• Basic Voicemail
• Do Not Disturb
• 3-Way Calling
• E911 Compliance
• Local Number Portability

• Extraordinary Features
• Remote Management
• Advanced Call Forwarding
• Simultaneous Ring
• Voicemail to E-mail
• Call Blocking
• Call Screening Adv. DND
• Call Activity History
• Portability
• Secondary Phone Numbers
• Phone Number Management

13
Remote Management

• Puts user in control
• Web-based, easy to use
• Star codes are for old telephone companies
• Available from any Web browser

14
Advanced Call Forwarding

• Pick Source Numbers
• Pick Destination Numbers
• Simultaneous or in Sequence
• Create Multiple Schedules
• Create Multiple Rules
• Edit from Anywhere

15
Simultaneous Ring

• Operates Like Find Me/Follow Me
• One Number per Person
• Power and Control

Your Phone Number [phone]
PRIMARY WORK PHONE
CELL PHONE
HOTEL PHONE
HOME OFFICE
HOME
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Features Sell (Demo Simultaneous Ring)

• Demo on MyAccount - doesnt require a telephone
• Log into MyAccount click on Features
• Click on Advanced Call Forwarding
• Click on Edit rule
• Type prospects cell phone number into Rule
  screen, then save
• Call Clear number and customers phone will ring,
  as if by magic

17
Voicemail to Email

• Voicemail in your e-mail
• Eliminate multiple voicemail boxes
• A.K.A. Unified Messaging
• Treat voicemail like e-mail
• Archive voicemail indefinitely
• Sort voicemail by party instead of date
• Forward voicemail to colleagues others with
  ease

Electronic Fax capability targeted Q4-09
18
Features Sell (Demo Voicemail to Email)

• Demo in Outlook - doesnt require a telephone
• Log into Outlook
• Open and play demo voicemail you recorded
  previously
• Forward it to prospects e-mail in three seconds
• ltctrlgt F
• joe.smith_at_clearwire.net
• ltaltgt S
• Save voicemail forever
• Attach voicemail directly to Outlook Contact
  record (cool)

19
Outbound Call Blocking

• Block International or Long Distance or Both

20
Call Screening

• Advanced do-not-disturb
• Control which calls go straight to voicemail
  based on phone number
• Great for screening out telemarketers
• Sometimes called Mother-in-Law feature or
  Find-me/Follow-me/Hide-me

21
Do Not Disturb

• Another form of Hide-Me
• Build multiple DND schedules
• Schedule one-time DND
• Take A Nap feature

22
Call Activity History

• View call detail records
• Data updated every 5 minutes
• International directory assistance calls (and
  pricing)

23
Portability (Change 911 Address)

• Move your phone anywhere in Clears broadband
  coverage area
• Customers can update their 911 address directly
  through My Account
• Form same as that in Sales OE
• It is customers responsibility to ensure their
  address is correct at all times

24
Manage Phone Numbers

• Change phone number
• 9.99 fee new number is random
• Request number port at any time
• Purchase secondary inbound numbers from any Clear
  voice market

25
Requirements Limitations

• Requirements
• Existing Clearwire Broadband
• Minimum CINR gt 8
• Computer to Activate
• Analog Phone
• Preferably a 5.8 GHz Multi-Station Cordless
• Call quality and RF quality are directly related.
  If our customer has poor wireless signal, they
  will have a poor voice experience.
• Limitations
• Broadband Power Required
• Will not work during power outages without a
  backup power solution
• Dialing Restrictions
• No 900/976
• No inbound collect calls
• Unable to port wireless numbers
• Available Q1-2009

26
Still a Residential Product

• We are missing some or all of the following
  business features
• Second line on single ClearVoice Adapter
• Multiple lines on multiple ClearVoice Adapters
• Business phones (IP Phones)
• 4-Digit extension dialing
• Hunt groups
• Automatic Call Distribution
• IVR (Interactive Voice Response)
• White Pages listings
• Ported numbers retain listing
• Clear numbers NOT listed
• Still works great for single user Prosumer or
  single user business

27
Local Number Portability

• LNP can be order through MyAccount at anytime
• Temporary number is provided while the port is
  processing
• Electronic Letter of Authorization (eLOA) is
  required to start the port
• On port date, temporary number is removed and
  number is ported in

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Completing the eLOA

• Customer must read and agree to Electronic Letter
  of Authorization (eLOA)
• Must be completed in five days from port order
  date

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New Voice Coverage Tools

• Updated Maps in PDF
• Updated Google Earth KMI File

Rochester, NY Voice Coverage Map