Venali AMC

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Venali AMC
VENALI Account Management Center
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Log-on
LOG-ON Enter your User ID and Password. Click
Enter to securely access your account. Note
your User ID in most cases is your account
number.
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Start
START Your complete resource for account
information with access to fax activity, account
balance and invoices. Track every step ofyour
account activity in real-time, 24/7/365. Click
on My Account or Support from the navigation
menu on the left to view options and get
started.
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Fax Numbers
FAX NUMBERS View your companys local and
toll-free in-bound virtual fax numbers. This
list makes it easy to verify that your fax to
email numbers correspond with your email
addresses.
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Current or Past Activity
CURRENT OR PAST ACTIVITY Access the
information you need to manage your fax traffic
more effectively. Select a specific time frame
and click go to view detailed graphs and charts
of your fax activity. Click on view
call details to view individual fax transmission
activity.
Note Youll find the same information for both
current and past activity. The only difference is
current activity lists accounts not yet invoiced,
and past activity displays accounts already
invoiced.
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Current Results
CURRENT RESULTS Analyze and check the status
of your fax transmissions. This in-depth
report identifies fax activity and delivery in
detail. You can also sort by category to
further analyze your fax activity.
Detailed Report In the status section a green
4 identifies a successful fax. The red X
identifies an unsuccessful fax transmission and
possible reason.
Note You can view up to 1,000 records per page.
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Faxes Sent to a Specific Number
FAXES SENT TO A SPECIFIC NUMBER Check the
status of individual or groups of faxes. You
can evaluate search results from this
look-up feature by entering a specific fax number
or area code (with sign) and click go. Here
you can review detailed information on fax
transmissions.
Detailed Report In the status section a green
4 identifies a successful fax. The red X
identifies an unsuccessful fax transmission.
Note You can view up to 1,000 records per page.
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Archiving Option
ARCHIVING OPTION Activate your entire company
or a specific user/email address to store and
manage fax messages. From Current Activity,
select a specific time frame for faxes sent or
received and click go. Click on view call
details then click on the destination fax number
to easily reference your fax in PDF format.
Note Archiving is billed separately from other
Venali services.
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Request CDR
REQUEST CDR Receive an electronic report of
your fax activity.Order a CDR (call detail
record) to analyze fax traffic by date or billing
period. This will help you manage your database
lists more effectively. It will be sent to the
designated email address you specify.
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Statements
STATEMENTS Access your account statement
information 24/7 to check your amount and new
balance. To examine a summary of your invoice,
click on see details in the Info. column. Click
on View this invoice to view, print or save
your statement. (Requires Acrobat Reader)
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Account Balance
ACCOUNT BALANCE Find your current account
balance. You can also review and access
payments and any statements that have been
invoiced. To view a summary or the actual
invoice, click on see details in the Info.
column. Select View this invoice to print out
your account balance.
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Actual Statement
ACTUAL STATEMENT View, save and print your
statements before receiving them by mail. You
can access all current and past invoices
24/7/365. Each statement includes billing
information and fax transmissions by each email
users address.
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Billing Address
BILLING ADDRESS Keep your fax
account information current. You can
automatically update or change your billing
information in real-time.
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Payment Information
PAYMENT INFORMATION Locate your
companys method of payment. You can check
credit card information for accuracy to keep
your account current.
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User Access
USER ACCESS Select the user and
view individual privileges by clicking on the
drop down menu. You can automatically add,
delete or modify the privileges and access of all
users accessing your account in real-time. This
is a great tool for your companys administrator.
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Email Accounts
EMAIL ACCOUNTS Update your user base in
real-time. You can add, modify or remove email
addresses from your account at any time.
Note Only email addresses listed are able to
send faxes using this account
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Out-bound Rates
OUT-BOUND RATES Look up your destination by
country to find out your out-bound fax rates.
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Support/Contact
SUPPORT/CONTACT Submit any questions
or comments you have to our helpful customer
support team. Youll receive a prompt response
within two business days. Were here 24/7/365 to
serve you.