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Focus on Teams

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Good and Bad People (the sociopath) Counseling and Therapy ... The Dark Angel (evil, sociopath) - The Addict - Antisocial rage (hates everything/everyone) ... – PowerPoint PPT presentation

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Title: Focus on Teams


1
Focus on Teams
  • Group Design
  • Broken Dreams, Broken Teams
  • Why Teams Come Apart

2
Do You Believe In
  • Good and Bad People (the sociopath)
  • Counseling and Therapy (people actually changing)
  • Post Traumatic Stress Syndrome
  • Participation by the Uninformed
  • The Unconscious
  • Organizational Karma
  • Teams

3
Why Teams Can Be Good
  • Increase Productivity (cost reduction)
  • Improve Communication (sharing, delegation)
  • Do Work Individuals or Ordinary Groups Cant Do
  • Make Better Use of Resources (JIT of Projects)
  • More Creative and Efficient at Problem Solving
  • Higher-Quality Decisions
  • Better Quality Products/Services
  • Improved Multi-Function/Technology Processes
  • Replace Multi-Function Departmentation (downsize)

4
Approaches to Staffing Teams
  • Specialized Knowledge or Skill
  • - Each Technology/Skill
  • - Multi-Discipline Experience
  • Methodology Expert
  • Specialized Deliverables (interfaces, etc.)
  • Customer/User Expert
  • Location/Culture/Language Expert
  • Tools/Technology Expert

Obtaining ALL These Skills in a Four Person Team
5
Effective Project Team Success Criteria
  • Clear, Mutually Owned Objectives
  • Well-Understood Process Interdependencies
  • Well-Understood Knowledge Interdependencies
  • (Specialist Intercommunication)
  • Well-Understood Scale Interdependencies
  • (Varying Levels of Contribution)
  • Well-Understood Social Interdependencies
  • - mutual respect, willing to work out conflicts
  • - social opportunities outside work
  • Assurance that it is Possible to Succeed

6
Individual Needs vs. Team Needs
  • All Team Members have a Hidden Personal Agenda
  • - Discover each persons hidden agenda
  • - Configure roles/tasks for supremacy of team
    goals
  • OR
  • - Integrate Personal Goals with Team Goals
  • Have Team Acknowledge Team/Individual Goals
  • If Not, Replace Dissident

7
Teamwork vs. Socialwork
  • Teams will often spend 1/4 of their time in
    Socialwork
  • - socializing as a team
  • - playing as a team
  • - side conversations during meetings
  • Assure No One is Isolated
  • Individuals Want/Need for Socialwork Vary Widely
  • Each member must be perceived as pulling their
    fair load
  • If Not, Intervene

8
Misplaced Goals, Confused Objectives
  • Assured Failure, Team Does Not Believe
  • in the Outcome/Goal/Objective
  • the Outcome is Attainable
  • they Understand What the Outcome Really Is
  • Possible Success, Goals That Are
  • Desirable (group and individual)
  • Performable (time for socialwork and personal
    life)
  • Concrete (measurable, yields success/rewards)

9
Characteristics of Good Goal Setting
  • Interpersonal/Intergroup Goals Interlinked vs.
    Warfare
  • Easy vs. Stretch vs. Sadistic Goals (sink or
    swim)
  • Clarity of Goals
  • If You Dont Know Where You Are Going,
  • Any Road Will Take You There!
  • Short vs. Long Term Goals (mini-goals)
  • Each Mini-Goal Changes the Master Plan
  • Boring vs. Passion
  • Originality, sizzle, personal pride

10
Individual Role Assignments
  • Unresolved Roles (it aint my job, man)
  • Know each-others tasks/responsibility
  • Assignment Leaves Room for Creativity/Success
  • Total Work is Actually Assigned (documentation)
  • Assigning Scutwork
  • Everyone Takes a Piece
  • Assigning Plums
  • Avoid Turf Wars
  • Clarify Assignments/Responsibility
  • During Every Meeting

11
Make Up Your Mind
  • Decision Making Approaches
  • Consensus (teamwork)
  • - burns time
  • - elicits commitment
  • Majority (democracy)
  • - alienated minority
  • - fast, efficient
  • Minority (subcommittee)
  • - uncommitted majority
  • - use specialized talent/knowledge

12
Make Up Your Mind (Contd)
  • Averaging (politics in action)
  • - weak commitment
  • - middle of road decision (middle level quality)
  • Expert (consultants)
  • - who is best expert?
  • - sometimes best decision
  • Authority Rule Without Discussion
  • - Apply only to administrative needs
  • Authority Rule With Discussion
  • - Requires Team Leader who Both Listens and
  • Makes Decisions

13
Following the Procedures
  • Methodology
  • - Guidelines or Laws?
  • - For Small, Medium or Large Projects?
  • - For New, Experienced or Expert Team Members?
  • Policy and Procedure Manuals
  • - They Reflect the Organization Culture
  • Ignore At Your Danger?
  • - Sanity Check
  • Update or Bonfire?

Supposed to Serve, Not the Other Way Around
14
Working With Your Teammates
  • The People Problems
  • Misunderstandings
  • - diversity in communication
  • - diversity in body language/culture
  • Human Variation
  • - Varying Logical and Verbal Ability
    (intelligence?)
  • - Introverts and Extroverts
  • - Street Smarts and Emotional Age
  • - Optimists and Pessimists
  • - Style

15
Working With Your Teammates (Contd)
  • Handling Problem People
  • Team Prima Donna
  • - Great creativity but crummy personality
  • - There is more there than meets the eye
    (insecurity)
  • Special Organizational Placement?
  • - Being nice, even if he doesnt deserve it
    (acceptance)
  • Negotiate Personality?
  • - Appreciate contributions

16
Working With Your Teammates (Contd)
  • Handling Problem People
  • The Team Blowhard (dominates team activities)
  • - Termination (inefficient, unfair, lack of
    control)
  • - Quarantine (during meeting, work at home)
  • - Ignore Them, Interrupt Them
  • - Stick to the Agenda
  • - Written Questions/Comments Only
  • - Everyone participates

17
Working With Your Teammates (Contd)
  • Handling Problem People
  • The Team Brat (entitlement)
  • - No one else is working hard, so why should I!
  • - Im not paid enough to work that hard!
  • - Im an engineer, ask the marketing member!
  • - If no one catches me, its not wrong!
  • - Spoiled by the family/ organization?

I/We Deserve ...
18
Working With Your Teammates (Contd)
  • Handling Problem People
  • The Dark Angel (evil, sociopath)
  • - The Addict
  • - Antisocial rage (hates everything/everyone)
  • - The Crook (unethical)
  • - The fanatic (personal goals above all)
  • In-depth, Extensive Therapy Sometimes Helps
  • An Isolated, Alienated Upbringing

19
Ideal Project Team Profile?
  • A Supervisor/Leader
  • A Communicator
  • A Listener
  • An Organizer
  • A Technical Expert
  • No Perfectionists

Beijing - Eighteen factory workers were executed
today for poor product quality at the Chien Bien
Refrigerator Factory... Wall Street Journal,
Oct. 17, 1989
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