Simplifying Medical Management Solutions for Healthcare Providers

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Simplifying Medical Management Solutions for
Healthcare Providers
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GE Centricity

• For over 100 years, GE has provided the
  medical community with break through technologies
  that advance the practice of medicine.
• Centricity Practice is 4,500 customers
  strong, supported by 600 dedicated employees.
• Our annual RD budget of over 13M insures
  clients they will always have the best
  technologies, backed by one of the most respected
  companies in the world.

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• Centricity Practice Solution is a completely
  integrated clinical and financial management
  solution that helps you take care of the whole
  patient, from first visit to final reimbursement
  and every point in between. The patient centered
  design provides a portal which acts as the hub
  for your practices information. Launch points
  link to all of your critical practice functions
  including charts, scheduling, patient
  information, A/R and collections, EDI Management,
  and Reports.

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• Scheduling can be done automatically or
  manually for providers facilities and resources.
  Advanced rules improve the scheduling workflow,
  enhancing patient satisfaction.

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• Patient notations and alerts identify account
  update requirements such as HIPAA consent forms
  at the point of patient contact. Insurance cards,
  registration documents, and other important
  patient documentation is scanned into the system,
  eliminating the need to store paper records,
  while providing quick anytime access to this
  information.

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• Centricity automatically checks for patient
  preferences and scheduling conflicts, alerting
  the scheduler to potential problems that would
  result in an inconvenience for patient or
  providers. Centricity eliminates the need for
  manual entry in complex scheduling cases through
  predefined appointment templates. Rather than
  setting up each appointment individually the
  scheduler can create an entire series of
  appointments and let the system manage the
  workflow to ensure the patient is scheduled
  correctly.

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• Information through out Centricity is
  gathered and presented in a user-friendly format
  allowing staff to quickly make decisions about
  patient visits, financial inquiries, and
  physician schedules.

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• When a member of the clinical staff first
  opens the application, they are presented with an
  overview of outstanding items. On the left is
  their schedule for the day, on the right,
  messages and patient chart updates.

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• When evaluating a patients chart, the
  physician is presented with a customized chart
  summary view. This snapshot view provides a
  photograph of the patient, a customized
  flowsheet, lists of chart documents, as well as
  problems, meds and allergies. From here the
  physician can again drill down into additional
  detail information.

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• As we take a deeper look into the chart, starting
  with problems, you will notice that each problem
  is associated with its appropriate ICD-9 code.
  Physicians can select problems either by
  description or code.
• When a problem has been selected, you can also
  view all associated documents or view more
  details and prior assessments.

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• Medications are organized in a similar
  fashion.
• Inactive problems and medications are never
  erased from the database, they are instead
  behind the scenes but viewable at any time.
  Details regarding refills, dates, and prescribing
  physician are easily found on the right.

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• Physicians like to organize charts in
  different ways. Centricity Practice Solution
  provides that flexibility on a user by user
  basis, meaning a physician can set their
  preference once which then applies to each
  individual chart he or she views.

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• This brings up a discussion on how we
  actually get information into the chart. The
  keys here are flexibility, automation, and
  discrete data. When data is brought into the
  chart, it needs to be in a format that agrees
  with the rest of the database. While electronic
  text is better then nothing, it does not allow
  you to track and report data.
• Centricity has always utilized a consistent
  clinical vocabulary across all customers. This
  allows customers to truly compare outcomes
  apples to apples and provides consistency
  amongst all users. As more and more physicians
  opt into pay-for-performance programs, being able
  to report quality outcomes data is critical.
• GE is a pioneer in the field of P4P, being
  one of the founders of Bridges to Excellence and
  the Leapfrog group, which are employers based
  programs rewarding physicians for quality care.
  Centricity Practice Solution is one of the only
  solutions available today that is certified by
  CCHIT and NCQA.
• Customers can instantly identify if they
  have a passing NCQA score, and easily submit for
  certification. This validates GEs leadership in
  the arena of Quality Outcomes, and allows our
  customers to take full advantage of opportunities
  available in their markets

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• We can now begin the process of documenting
  the visit. This workflow can be set up
  differently for different providers. Centricitys
  implementation team utilizes six-sigma
  methodologies and best practices, leveraging the
  success of the thousands of current users to
  assist in building efficiencies while
  implementing Centricity.

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• Connectivity with other devices and IT
  systems is a critical component of an efficient
  workflow process.
• GE has an advantage in this area
  considering we are not only a software vendor,
  but have a long history in smart devices. Many
  devices, GE or otherwise, connect directly with
  Centricity Practice Solution, eliminating the
  need for double entry and helping to prevent data
  errors.

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• The systems accommodates point and click,
  voice recognition, voice navigation, macros, and
  the obvious one, typing. We know physicians need
  flexibility in this area, Centricity provides
  many options to adapt to individual styles.

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• Centricity Practice Solution also contains an
  extensive clinical decision support engine, which
  delivers nationally recognized guidelines for the
  right patient, at the right time, without
  disrupting clinic workflow.

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• Utilizing this evidenced based content,
  physicians are alerted to therapeutic
  recommendations based upon this patients current
  chart information.

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• When documenting a patients problem
  physicians are presented with a form very similar
  to a paper routing slip. This of course can be
  customized to each providers preference.

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• The assessment and plan auto-populates based
  upon information already documented in the visit.

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• Patient instructions are then created through
  an easy to navigate screen.

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• In this case, the physician counseled with the
  patient about losing weight in conjunction with
  starting an exercise regimen, increasing fluid
  intake, and utilizing a low sodium diet. The
  physician would like the patient to return in one
  month.

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• The physician can then print this information
  so the patient has a complete summary of the
  visit as well as a listing of specific
  instructions.

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• To finish the documentation, the physician
  chooses the appropriate visit code. This
  information is now in the billing queue,
  submitted for payment processing through
  Centricity EDI Services. Centricity will check
  your EM coding with our EM advisor Screen.

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• Centricity EDI Services is a web-based
  Electronic Data Interchange service offering
  integrated comprehensive all payer claims
  management.
• EDI Services offers proactive support,
  which ensures same day delivery of claims, and
  proactive monitoring, which identifies
  irregularities in claim payment levels. By
  establishing a single connection through EDI
  Services, customers are linked electronically to
  thousands of payers for the processing of claims
  and remittances, eliminating the need to connect
  to individual payers.
• This one stop connectivity approach
  consolidates claim functions such as electronic
  claims submission, electronic remittance
  processing, paper claims, mailing services and
  outsourcing of patient statements.

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• The EDI Services dashboard provides a snapshot
  of all claim based activity while reports provide
  valuable information to help identify ways for
  reducing rejections and improving cash flow.

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• While the office staff is ensuring timely and
  accurate payment for the visit, the physician can
  follow up with custom letters which can be
  auto-faxed, or sent by secure email
  communication. Additional documents in the chart
  can also be selected and sent to other care
  providers or patients.

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• Reporting on your patient population is as
  simple as running an instant query. These
  inquiries can be created on the fly, or chosen
  from a saved list. We are instantly presented
  with a list of patients who fit the criteria.

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• In addition to these instant queries,
  Centricity users have the ability to benchmark
  data, not only inside their clinic walls, but
  across enterprises and even nationwide. Here we
  are viewing Centricitys Quality Outcomes
  reporting tool which allows for canned and ad-hoc
  reporting, on a clinic, enterprise, or national
  level.

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• With Centricity Patient Portal, patients can
  access information and communicate with your
  office at their convenience.

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• Patients can view physician approved sections
  of their medical record.

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• Additionally, patients can fill out health
  questionnaires before they arrive in the office,
  saving critical input time. This information is
  brought into Centricity Practice Solution as
  discrete data elements.

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• The portal can also be used to request refills,
  ask a question, or record on-going health
  monitoring information.

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• GE is strategically focused on enabling
  healthcare professionals around the world to
  discover new ways to predict, diagnose and treat
  disease earlier. We call this model of care
  Early Health.
• Centricity Practice Solution is a powerful
  component of this model which provides robust
  financial, clinical, and administrative
  capabilities that accelerate the revenue cycle
  while connecting patients to caregivers more
  quickly, efficiently and reliably.