Panel: IE Curriculum Renovation

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Panel IE Curriculum Renovation

• Ron Askin, Univ. of Arizona, Moderator
• Jeff Goldberg, Univ. of Arizona
• Marc Goetschalckx, Georgia Tech
• Way Kuo, Univ. of Tennessee
• Ron Rardin, Purdue
• Rick Wysk, Penn State

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A Mountain to Climb

• Changing Demographics
• Data and Computing Explosion
• Emerging Industries (Bio, Nano, Services)
• Declining Industries (On-Shore Manufacturing)
• Global Supply Chains, Labor Force Economics

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IE Curriculum Background

• Roy Report, J. of IE, 1967
• Add tools (stat, opt, sim, ergo)
• Biles, IIE Trans., 1991
• Kuo and Deuermeyer, 2000
• McGinnis et.al., IIE Fellows, 2002
• No clear, modern, unique IE science/competencies
  
• Focus on What IEs do Human, Material, Info
  Flows
• ABETs View
• Design, Develop, Implement, Improve Integrated
  Systems
• Appropriate Analytical, Computational,
  Experimental Practices

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Changing the IE Curriculum (also valid for
SE/OR/EMGT) The Impact of Demographics

• Jeff Goldberg
• SIE Department
• University of Arizona

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Outline

• Logical/statistical argument for the need for
  change
• Emotional argument for the need for change
• Strategies/suggestions for curriculum change

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Nations Technical Situation

• Scientists and Engineers make up 5 of the
  workforce. Critical for economic and security
  interests of the country
• Fewer US students are studying science and
  engineering and a decline in foreign students due
  to security restrictions and better opportunities
  at home
• 1990 to 2000
• population 249M to 281M
• Non-hispanic white increase 3.4
• Hispanic increase 58
• Asian American increase 50
• African American increase 16
• Current SMET workforce is 82 white and gt 75
  male. Number reaching retirement age is likely
  to triple in the next 10 years
• It is unlikely that we can replace it with a
  similar population as it is not there!

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(No Transcript)
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Emotion

• The interesting/pressing social problems of today
  are large and complex
• Not areas where engineering typically has had an
  impact (as far as the public knows), but these
  are still the most pressing problems and problems
  ripe for our techniques
• Many different stakeholders
• There is no way that a group of predominantly
  white middle aged men can solve these problems by
  themselves. They simply do not have the life
  experiences to understand the issues in the
  problems

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Strategies

• Focus early on important social problems and use
  these as recruiting tools to diversify the
  student population (leads to diversifying labor
  pool as well!!)
• Service learning experiences (EPICS, VDC) get
  students out in the community using IE skills to
  improve systems!
• Materials such as requirements generation and
  management, project management, group
  communication, and focus on the customer are
  critical!
• By improving the visibility of IE in the
  community, we will aid spreading the message that
  IE is an important and exciting career option.
  Message is especially interesting to students
  that think that social action is as or more
  important than making and selling devices.

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Supply Chain Logistics

• Context (Undergraduate)
• Fewer Engineering Design hours
• Methodology-oriented teaching
• Compartmentalized learning

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Curriculum Implementation

• Transportation Logistics
• Individual topics in mature methodology exist
• Interactive software provides hands-on
• Industrial site visits possible
• 2/3 semester course at Georgia Tech
• Common capstone design project
• Reasonably optimistic

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Curriculum Implementation

• Supply Chain Design Globalization
• Inherently holistic, integrated, and highly
  uncertain
• Two extremes descriptive review or very large
  models
• Difficult to find continuing industry
  participation or new case studies
• Semester-long in-course project with Consulting
  Comp.
• Fairly pessimistic

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Thoughts on UpdatingIE Curricula

• by Ronald L. (Ron) Rardin
• Purdue University
• May 16, 2004

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The Service Economy

• Services provide 70-80 of U.S. employment
• Retailing employs more (23M) than all
  manufacturing (18.5M)
• More workers in physicians offices than in auto
  plants

(Source Herzenberg, Alic and Wial, 1998)
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Services in GDP
(Source U.S. Department of Commerce)
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Lots of Service Sectors

• Transportation
• Logistics
• Health care
• Retail
• Hospitality
• Public infrastructure (energy, comm, water)
• Financial

• After-sale service warranty
• Call centers
• e-Markets auctions
• Information services
• Education
• Consulting business services

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Global Logistics

• More and more manufacturing has moved outside the
  United States
• Consumption remains here
• Poses enormous challenges of moving and
  distributing goods passing in/out of a small
  number of seaports to demand across the nation
• Intermodal transfer and cross-docking are central
  issues
• Vehicle routing still important

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Health Care Delivery

• Medical technology has advanced very rapidly, but
  delivery systems need much more attention
• Opportunities for OR/MS approaches
• Work balance, scheduling queueing
• Effective application of treatments imaging
• Structuring of health care delivery networks from
  hospital, to nursing home, to home care
• Distributed treatment for chronic conditions
• Economic modeling of incentives

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Manufacturing Culture of IE

• IEs have made contributions in every service
  sector

• Still, most IE academic cultures are grounded in
  manufacturing (and sometimes distribution)
• Faculty industrial contacts are mostly there
• BS curricula often seem designed to train plant
  engineers, yet only 40 go to closely related
  employment in years 1-5 (NSF 99)
• Health care, financial, retail, hospitality often
  not even considered engineering

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BS Curriculum Implications

• Much deeper exposure to Information Technology
• Services have very little equipment except IT
• Specific coursework on design, planning and
  control of service operations
• Follow the long tradition in production systems
  with special emphasis on the unique features of
  service enterprises

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Unique Dynamic Response

• By definition, services are intangible
• Means they cannot be held in inventory
• Consequence service operations are about
  getting productive resources, not products
  where/when needed
• Location and staffing issues are critical
• Service management is more dynamic and demand
  responsive, 24/7
• Remote, IT-based service becoming central

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Unique Direct Customer
MANUFACTURING
Design
Distribution
Production
Product Changes
SERVICES
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Unique Quality Assessment

• Manufacturing products, even with options, can be
  evaluated against design standards
• Service products, which may vary with each case,
  are more difficult to characterize
• Quality of service is associated directly with
  customer evaluation
• Assessment involves many more behavioral issues

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Panel on Industrial Engineering Curriculum

• Dr. Richard A. Wysk

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What do IEs do?
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IE Activities

• Design the process
• Manufacturing/service systems
• Layout, location, number of resources, etc.
• Automation
• Robotics, NC, bar code readers, input devices,
  etc.
• Justification (economic)
• Waste reduction

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IE Activities

• Operate the process
• Schedule raw inputs
• Inventory plans, BOMP, etc.
• Adjust/regulate resource levels
• Plans for operators, cross-train people, etc.
• Parameter regulation (speeds, )
• Variance reduction techniques
• Waste reduction

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IE Activities

• Monitor/measure the process
• Utilizations, levels,
• Automation
• Bar code readers, output devices, etc.
• Improvements (economic, quality, time)
• Waste reduction

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Industries

• Fastest growing
• Computer, Information processing
• Home health care
• Health care
• Cable service
• Personal supplies
• Warehousing and storage
• Child care
• Amusement (parks and rides)
• Wood buildings
• Legal services

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Industries

• Most rapidly declining
• Watches, clocks, ..
• Footwear
• Coal mining
• Luggage
• Rail transportation
• Petroleum
• Dairy products
• Plastics
• Tobacco
• Printing

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Tail of three generationsGoals to obtain

• 1945s
• Automobile, automatic washer, television, jet
  engines
• 1970s
• Computers, 2nd car, TV in every room,
  automation/robotics, Apollo, laser
• 2005
• PDAs, wireless, systems automation

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What will IEs be doing in 2020?

• Still be in durable goods manufacturing
• Highly automated, little direct labor
• Leisure environs
• Disney, Busch Gardens, Beaver Stadium, ..
• Health
• Hospitals, biotech products
• Warehousing and distribution
• Managing, tracking, moving,

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Tools for Industrial Engineering

• Simulation
• Is it real or is it memorex?
• High fidelity modeling and control
• Statistical methods
• Minimizing risk, reducing variance
• Operations research
• Modeling, analysis and control
• Control and analysis of complex systems
• IT, control theory, Production methods,

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New IE Curriculum

• Engineering economics
• Statistical methods
• Computer technology
• Modeling, analysis and optimization
• Engineering materials
• Engineering processes
• Lean production

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What changes?

• Process to model
• Manufacturing
• Health care
• Other a practicum is necessary
• Computer technology
• Matlab
• Simulation (VR)
• Web-based processing
• Materials
• Engineering process

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Necessities

• Tools to use
• A playground to practice
• Flexibility
• Team activities
• Communication