P1247676908ZQcIT

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Helping Patrons with Disabilities A Workshop for
All Library Staff Presented by Dan Carlson / Jami
Grace and Anne Pemberton
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Anne Pemberton is known as the Disabilities
Chick. Contact Anne when you have questions or
problems related to disability services in the
library. Her office is in the Reference
Department and her contact info is 974-0016 /
apember1_at_utk.edu

Dan Carlson is the Director of the Office of
Disability Services (ODS) and Jami Grace is the
Assistant Director of the Office of Disability
Services.
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Purpose of Workshop To provide the necessary
information to all library staff so that they may
provide the best possible service to our patrons
with disabilities.
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What are Disabilities?Disability with respect to
an individual means

• An individual has a physical or mental impairment
  that substantially limits one or more major life
  activities OR
• An individual has a record of such an impairment
  OR
• An individual is perceived as having such an
  impairment.

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Major Life Activities Include

• Caring for oneself
• Walking
• Seeing
• Hearing
• Speaking
• Working
• Breathing
• Learning

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• Record of Impairment
• An individual has
• A history of an impairment, or
• A record of having been misclassified as having
  an impairment

• Perceived as Impairment
• An individual has
• An impairment not limiting a major life activity,
  but who is treated as disabled
• No impairment, but who is treated as disabled.

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Examples

• Visual, Hearing, or Speaking Impairments
• Learning Disabilities
• HIV and AIDS
• Cerebral Palsy
• Cancer
• Diabetes
• Mental Retardation
• Emotional and Mental Illness
• Epilepsy
• Muscular Dystrophy
• Multiple Sclerosis
• Narcolepsy

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Exceptions

• Current illegal drug use
• Compulsive gambling
• Homosexuality
• Certain Sexual Behavior Disorders
• Kleptomania
• Pyromania
• Characteristics (e.g., eye color)
• Traits (e.g., poor judgment)
• Cultural, Environment, or Economic factors (e.g.,
  poverty)

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The Office of Disability Services is located in
Hoskins Library We serve UT students, staff,
faculty and the UT community http//ods.utk.edu

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Mission of ODS To provide a climate that is
conducive to learning and personal growth,
enabling individuals with disabilities to achieve
academic and personal success. This mission is
accomplished through respect, advocacy education,
empowerment, and the provision of accommodations
to promote equal opportunities.
Vision of ODS To establish parity for
individuals with disabilities in order to access
all university academic programs and activities.
Equal access is ensured through partnerships
between the Office of Disability Services and all
university programs, departments, and facilities.
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How Does a Student Register with ODS?

• Students responsibility
• Must make appointment with ODS
• Provide current copy of documentation verifying
  disability
• LD or AD/HD evaluation must be within past
  three years
• Psychological/Emotional problem evaluation must
  be within one year to six months

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Unfortunately Not All Students Register with
ODS!!!! Disability Category
Number Served
Total Registered with ODS (as of 2/15/02)
1,207
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National Figures for Individuals with
Disabilities Disability Category
Adult Population Effected Annually
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Barriers

• Physical barriers (doors, bathrooms,
  sidewalks, construction)
• Attitudes (people do not want to get involved or
  do not know what to do)
• Technology (people need different equipment)

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• Language and Behavior
• Your language has a huge impact on other people
• Be aware of and apply the appropriate terminology
  when describing people with disabilities
• When you define someone by a disability it leads
  to isolation and segregation
• Stereotyping reinforces barriers that students
  with disabilities are trying to overcome

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• Language and Behavior Continued
• Put the person before the disability
• Crippled, deformed, suffers from, victim of, the
  retarded, etc. are never acceptable terms
• Terms such as handicapped, mentally different,
  physically challenged are considered
  condescending. They reinforce the idea that
  disabilities cannot be dealt with up front.
• PROMOTE DIVERSITY!

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Correct Terminology Incorrect
Terminology
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How Does This Affect The Library?
It is our job as library staff to provide the
best possible service to all our patrons. It is
our job as library staff to provide equal access
and equal service to ALL our patrons regardless
of any disability they may have. We do all have
one thing in common any one of us could have a
disability at some point.
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Why Dont People Talk About Disabilities?

• Fear of the Disability
• What if it were me? What if it were my child?
• Can I catch the disability?
• Will the disability make the person angry or
  violent?
• Will the disability make the person do strange
  things?
• Does the disability mean I will have to drop all
  my other work and spend a lot of time with this
  one patron?

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Fear of the Technology

• These machines are too complicated!
• These machines are expensive. What if I break
  something?
• How can I communicate properly with someone who
  uses things like a communication board or relay
  service?
• What if I forget how to use the technology?
• What if the technology we have cant help this
  patron?
• What if the other staff members decide that since
  I know how to use the equipment, Im always going
  to have to be the trouble-shooter and trainer?

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Fear of Ourselves

• What if I do or say the wrong thing?
• What if I cannot make myself understood?
• What if I cannot understand the patron?
• What if I look stupid because I do not know what
  to do?
• What if the person thinks Im being mean or
  prejudiced because I do not know what to do?

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Ways to Combat Common Fears

• Fear of the Disability
• Foster contact with people who have disabilities
• Ensure all staff members serve patrons with
  disabilities, not the same one or two people
• Have speakers come to educate staff on
  disabilities
• Know that people with disabilities are held to
  the same standards of behavior as other patrons
• Ask Anne or Dan questions! Learn as much as you
  can

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Fear of the Technology

• Use technology when you have a chance (play
  with the equipment)
• Include adaptive technology in library tours or
  training
• Ask Anne for help or training at any time
• Read about technology on the web or in print
  resources

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Fear of Ourselves

• Think about situations youve had with patrons in
  the past and brainstorm about better ways to
  approach these situations in the future
• Supervisors support staff in training and
  discussion of these issues
• Consult with Anne or with web/print resources
  when you have a question

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Library Stuff

• Anne is the disabilities liaison
• There are library services, equipment, and
  procedures that will help you assist patrons with
  disabilities
• There is a website with information for patrons
  with disabilities http//www.lib.utk.edu/disabili
  ties/

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Equipment in the Library

• TTY stands for Tele Type writer
• TDD stands for Telecommunication Device for the
  Deaf
• Text Telephones are TTYs
• Most Deaf individuals prefer to use the term TTY
  when referring to their telecommunication device
• 2 TTYs in Starbucks and working on getting a
  new on in Reference

TTY / TDD / Text Telephones They are all the
same!
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Kurzweil
Housed in the Media Center, the Kurzweil Reader
scans and translates text into synthetic speech
for individuals who are blind, partially sighted
or who have reading problems/learning
disabilities. 
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Screen Reader (JAWS) There is a workstation in
Reference with a large monitor that has JAWS
installed on it. A Screen Reader is the commonly
used name for Voice Output Technology. Hardware
and software produce synthesized voice output for
text displayed on the computer screen, as well as
for keystrokes entered on the keyboard.
JAWS stands for Jobs Access With Speech
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CCTV
Closed Circuit Television
A closed-circuit television (CCTV) system uses a
stand-mounted or hand-held video camera to
project a magnified image onto a video monitor or
a television (TV) screen
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• Accessible/Adjustable Workstation in Reference
• Trackball mouse
• Adjustable height on desk
• Adjustable Workstation across from main
  circulation desk (2nd floor)
• REMOVE CHAIRS FOR WHEELCHAIR ACCESS

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Cell Phone in Circulation Available for patrons
with disabilities
The cell phone is currently not available but
hopefully will be soon!
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Parking The library has 4 spaces designated as
disability parking in the parking lot and 4
spaces are available on the street
(Melrose) Anyone that has a state issued
disabled person license plate and/or placard
may park in these spaces. They do not have to
have a Lot 12 tag or any UT designation.
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Elevators
We have a handicapped elevator on the ground
floor for access to the first floor. Elevators
run through first floor through sixth floors. We
will have the service elevator working during
emergency situations.
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Doors/Entrances Main entrances have push button
technology Classrooms and bathrooms have no such
access DO NOT leave bins in front of
buttons/doors
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Library Services

• Students with disabilities may use Library
  Express to have photocopies made of materials in
  any location (stacks, storage, etc.)
• Students pay for the cost of the copies (but no
  other fee)
• If a student with a disability approaches any
  public service desk and needs to make a minimal
  number of copies, please direct them to
  Duplication

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Library Services

• Please help patrons with retrieving and copying
  material when possible!!!!
• Closed Caption videos can be found through the
  catalog under Closed caption video recordings
• Use AskUs.Now to chat with hearing
  impaired/speech impaired they may not identify
  disability

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Accessible Webpages

• Future training opportunity
• For now, consult
• WebAble - http//www.webable.com/
• Bobby - http//www.cast.org/bobby/
• Web Content Accessibility Guidelines Working
  Group - http//www.w3.org/WAI/GL/
• WebAIM - http//www.webaim.org/
• Designing Accessible Websites -
  http//www.outreach.utk.edu/guidelines/accessible_
  webs.htm

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Annes Agenda

• Make Library staff AWARE of issues
• Work with Dan and library administration to
  create assistive technology lab in library
• http//www.lib.utk.edu/disabilities/proposal.html
  
• Replace the TTD in the telephone room in
  Reference
• Get an updated list of current registered
  students from ODS for Library Express
• Ensure cell phone at circulation is operable

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Agenda Continued

• Purchase copy of ZoomText or Magic for Reference
  workstation (This is being taken care of by ODS)
• Ensure that service elevator is operational in
  emergency situations
• Replace (update) the Kurzweil in the media center
• Publish/present Disability Services in Tennessee
  Libraries
• Create documentation of problems/solutions and
  policies relating to disability services in
  Library
• Create instructions for TTYs in Starbucks

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Future Training

• American Sign Language Class
• Speaker from UT Hearing and Speech Center
• Creating Accessible Webpages Class
• Programs sponsored by the Diversity Committee
  relating to disability services
• Hands-on Training with Assistive Technology
• Speakers from ODS and other campus offices
• Panel of students to share experiences in Library
• Continued Helping Patrons with Disabilities
  Workshops

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The Future? ODS to be our neighbor and our
partner in making sure the university BECOMES a
proactive leader in giving those with
disabilities equal access!
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If you want to learn more, please stop by Annes
cube Theres plenty of information there
and YUMMY CANDY!
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Thanks! Questions? Want to know about ADA and
504?
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What is ADA?

• Signed into law on July 26, 1990, the Americans
  with Disabilities Act (ADA) prohibits
  discrimination against qualified people with
  disabilities in
• Employment
• Public Services and Transportation
• Public Accommodations
• Telecommunications Services
• Miscellaneous

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Employment (Title I)

• Business must provide reasonable accommodations
  to protect the rights of individuals with
  disabilities in all aspects of employment.
  Possible changes may include restructuring jobs,
  altering the layout of workstations, or modifying
  equipment. Employment aspects may include the
  application process, hiring, wages, benefits, and
  all other aspects of employment. Medical
  examinations are highly regulated.

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Public Services (Title II)

• Public services, which include state and local
  government instrumentalities, the National
  Railroad Passenger Corporation, and other
  commuter authorities, cannot deny services to
  people with disabilities participation in
  programs or activities which are available to
  people without disabilities. In addition, public
  transportation systems, such as public transit
  buses, must be accessible to individuals with
  disabilities.

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Public Accommodations (Title III)

• All new construction and modifications must be
  accessible to individuals with disabilities. For
  existing facilities, barriers to services must be
  removed if readily achievable. Public
  accommodations include facilities such as
  restaurants, hotels, grocery stores, retail
  stores, etc., as well as privately owned
  transportation systems.

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Telecommunications (Title IV)

• Telecommunications companies offering telephone
  service to the general public must have telephone
  relay service to individuals who use
  telecommunication devices for the deaf (TTYs) or
  similar devices.

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Miscellaneous (Title V)

• Includes a provision prohibiting either (a)
  coercing or threatening or (b) retaliating
  against the disabled or those attempting to aid
  people with disabilities in asserting their
  rights under the ADA.

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Section 504 of the Rehabilitation Act of 1973

• "No otherwise qualified person with a disability
  in the United States . . . shall, solely by
  reason of . . . disability, be denied the
  benefits of, be excluded from participation, or
  be subjected to discrimination under any program
  any activity receiving federal financial
  assistance."

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"qualified person with a disability"

• one who meets the requisite academic and
  technical standards required for admission or
  participation in the postsecondary institutions
  programs and activities. Section 504 protects the
  civil rights of individuals who are qualified to
  participate and who have disabilities such as,
  but not limited to, the following

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• Blindness or visual impairments
• Cerebral palsy
• Chronic illnesses, such as AIDSarthritiscancer
  cardiac diseasesdiabetesmultiple
  sclerosismuscular dystrophypsychiatric diseases
  
• Deafness or hearing impairments

• Drug or alcohol addiction (Section 504 covers
  former users and those in recovery programs and
  not currently using drugs or alcohol.)
• Epilepsy or seizure disorders
• Mental retardation
• Orthopedic impairments
• Specific learning disability
• Speech disorder
• Spinal cord or traumatic brain injury

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Colleges and universities receiving federal
financial assistance must not discriminate in the
recruitment, admission, or treatment of
students. Students with documented disabilities
may request modifications, accommodations, or
auxiliary aids which will enable them to
participate in and benefit from all postsecondary
educational programs and activities.
Postsecondary institutions must make such
changes to ensure that the academic program is
accessible to the greatest extent possible by all
students with disabilities.