Student Client Support B 107 Training

1
Student Client SupportB 107 Training
2
Lab Assistants in B 107
3
Substitutions in B 107
4
Folders at the Front Desk

• Yoda / Email Problem Folder

• Paper Toner Allocations
• Lab Headcounts
• Lab Assistant Attendance
• Job Applications

5
B 107Placing Calls on Hold
Hold
6
B 107Transferring Calls

• Inform caller that he will be transferred.
• Press Tranfer button
• Dial extension.
• Hang up.

Transfer
7
B 107Checking Messages
MSG WTG
8
Taking Messages
9
Student Account Lookup
10
Email / Yoda Problem Reports
11
Completing Problem Reports
12
Client Information
13
Problem Information
14
Detach Problem Reports
15
File White Copy in Desk
16
File Yellow Copy in Folder
17
Re-Attaching Problem Reports
18
The Client Returns
19
Internet ConnectionManuals / Software
20
Internet ConnectionManuals / Software
21
(No Transcript)
22
Disk Errors

• Norton Antivirus
• Norton Disk Doctor
• Scandisk

23
Late or Absent Employees
24
Late or Absent Employees
25
Substitutions
26
Online Resources for Employees