System 21 Embassy Suites Hotel, AnaheimNorth

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System 21Embassy Suites Hotel,Anaheim-North

• Susan Sam
• December 2, 2003

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Embassy Suites Hotel,Anaheim-North

• 3100 E Frontera St. Anaheim, CA 92806
• 7 floors, 222 Suites
• 7 Meeting Rooms
• Beautiful atrium with a koi pond

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Features of System 21

• Integration with other Embassy Suites Hotel
• Ease of handling reservations
• Microsoft Windows-based
• CRM customer relationship management
• Comprehensive employee training module

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System 21s Competitors

• Micros FidelioXpress FDM
• www.micros.com
• HMS 2000
• www.growfastcomputingservices.com

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Problems We Noticed

• The System at Gregorys Restaurant
• (located inside the hotel)
• TecFDS200
• Not integrated with Hotel

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Summary

• Most Hilton Family properties use System 21.
• User-friendly compared to DOS based systems.
• Complete and thorough training module.
• Strengths
• 1. CRM functions
• 2. User-friendliness with one-screen function
• 3. Microsoft Windows based
• Weaknesses
• 1. No accounting functions
• 2. Inability to interface with other Hilton
  Family hotels

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Key points we learned

• Thorough research is needed before purchasing a
  new software (Ch. 11).
• Importance of ongoing training.

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Online Information

• Embassy Suites Hotel, Anaheim-North
• www.esanaheim.com
• System 21
• www.enet.hilton.com/system21