Driver Communications

1
Driver Communications

• Maximize Efficiency
• Improve Operations

2
Is it Bull?

• What happens if driver communications is
  inadequate?
• What happens if communications are excellent?
• What is your vision for your company?

3
Modalities

• Telephone (find a pay phone)
• Cell Phone
• Nextel / Mic
• Radio
• Pagers
• Mobile Data
• Wifi Networks

4
ProductsKonaWare Transport
Java J2ME -- PD and Intermodal
Pocket PC PD
Pocket PC HOS

• Pickup and delivery, OSD, collections, signature
  capture
• Hours of Service for driver log and vehicle
  inspection functions
• Intermodal pickup/delivery
• GPS coordinate capture
• Barcode/RFID scanning
• Operates on-line or off-line
• Wide range of devices

5
User Survey

• What is your company doing now
• Would you want to change
• Would your dispatchers?
• Would your drivers?

6
Frequency

• How often is contact with the driver needed
• Why
• GPS frequency

7
GPS and Mapping
8
How Much is too Much?

• Big Brother Effect
• Big Bother Effect
• Why Bother Effect

9
Philosophy

• Is the driver a partner
• Is the driver a resource
• Should drivers think, or should they be told?

10
Dispatch Strategy

• Send All Stops at once
• Urgency
• Change
• Once dispatch one or two stops out
• Nothing to do
• No fore-knowledge

11
Customer Service Benefits

• Real time knowledge
• Better answers
• Fewer interruptions
• EDI

12
Questions Driver to Dispatch

• Directions
• Delay Authorization
• Need Work
• Too Much Work

13
Questions Dispatch to Driver

• Where are you
• When will you be there
• Do you have room
• Do you have time
• Did you complete the stop

14
Keeping the Driver Honest

• Review Logs
• Plot Routes
• Tail

15
Keeping the Dispatcher Honest

• Planned vs Actual
• Time of Dispatch
• Plot Routes
• Check that missed pickups arent hidden

16
Keeping the Custom Honest

• Calls logged after report
• Authorizations for Delays
• POD status for events

17
KISS

• What makes it work, but keeps it simple
• Printed Manifests
• Mobile Data
• Check Calls
• GPS

18
The Future

• RFID will communicate directly with the system
• Barcodes will contain all information
• E-Commerce

19
HOS

• Driver Log Compliance
• Liability
• Tools