Experience Success http:www.microsoft.comsuccess

1
Experience Successhttp//www.microsoft.com/succes
s

• Customers and Partners stories from multiple
  perspectives
• Highlights business challenges solutions
• Stories encompass technical and business-focused
  videos, case studies, and articles.
• Rich, interactive environment offers both
  guided and self-directed experiences.
• Same OBA in a different light.

2
COMPANY OVERVIEW Catalyst Capabilities
International is a consulting firm that
specializes in the design, development, and
deployment of emergency planning and response
systems.
VERTICAL Professional Services
International Consultants Create Office Business
Application to Help Assist with Disaster Response
Management

• Office 2007
• Office Communications Server 2007
• Office SharePoint Server2007
• Office Business Applications
• Groove

PR Contact Andrew Zdunich Director, Public
Safety and Security. 1 [phone]
BUSINESS CHALLENGE Catalyst is a consulting firm
that specializes in the design, development, and
deployment of emergency planning and response
systems. A key goal of Catalyst has been to find
ways of using technology to help speed
communications during disasters. To assist in
this effort, Catalyst teamed up with Infusion
Development to design the Joint Emergency
Planning and Response System (JEPRS). the
partners wanted to build a technology solution
that would take advantage of the software tools
that people are most familiar withparticularly
Microsoft Office.
SOLUTION Office SharePoint Server 2007 provides
a way to create easy-to-use, full-featured Web
sites for storing documents and contact lists. It
also lets teams establish various workflow
elements, including real-time alerts and
notifications that can be sent to pagers or
e-mail software such as Outlook 2007. With the
Groove Mobile Workspace for SharePoint, users can
take content on a SharePoint site offline to view
and edit information. When users reconnect, the
content is synchronized with the SharePoint-based
portal. InfoPath can be used to quickly create
forms for keeping track of volunteers,
establishing approvals for delivery of emergency
supplies and posting policies. Finally, the
Instant Messaging capabilities of Microsoft
Office Communications Server 2007 can be used for
rapid, real-time, PC-based communications between
two or more people without consuming a lot of
network bandwidth.

• BENEFITS
• As an Office Business Application, JEPRS delivers
  real-time incident information, connects people,
  streamlines reporting and permits collaborative
  planning.
• JEPRS was most recently deployed by officials in
  Southern California to assist with fire relief
  efforts in the region.

Case http//www.microsoft.com/casestudies/casestu
dy.aspx?casestudyid4000000544
3
COMPANY OVERVIEW The Department of Commerce and
Economic Opportunity (DCEO) is charged with
enhancing Illinois' economic competitiveness by
providing technical and financial assistance to
businesses, local governments, workers and
families.
DCEO creates eGrants portal to ensure a scalable
workflow and robust content management system
VERTICAL Government

• Office 2007
• Office SharePoint Server 2007
• InfoPath 2007 Web Forms
• SQL Server 2005
• Visual Basic .NET

PR Contact Terry Lutes CIO Department of
Commerce and Economic Opportunity
Terry.Lutes_at_illinois.gov [phone]
BUSINESS CHALLENGE DCEO managed an increasingly
complex and large grant request prcess and was
expreienceing productivity inefficiencies. They
wanted to create a unique, single user interface
to all agency programs, documents, and data. The
chose to build an Office business application
based on on Microsoft Outlook 2007 and Office
SharePoint Server 2007.
SOLUTION DCEOs solution included replacing the
current client-server windows interface for
grants management with a web interface that
enables content management, retaining tight
integration of the web interface with Microsoft
Office 2007 on the desktops as well as with
the Agencys COBOL fiscal systems, and
integrating disparate Agency databases into a
master database which support the web portal
interface.

• BENEFITS
• UI is simplified, intuitive and focused on a
  customized Outlook 2007 client thereby reducing
  up-front training time for users
• System was built using lightly customized
  off-the-shelf business applications resulting in
  quicker time to market.
• The channeling of development, programmer and
  user training into a single platform environment
  has streamlined internal efforts thereby reducing
  costs.

4
COMPANY OVERVIEW In 2006, the London Stock
Exchange (the Exchange) was the worlds
third-largest exchange the value of shares
traded on the Exchange totaled approximately
7.57 trillion, or nearly U.S.15 trilliona 50
percent jump from the prior year.
Major Stock Exchange Streamlines Primary Account
Managers Work, Improves Customer Service with
Web-based Dashboard
VERTICAL Securities

• Office 2007
• Office SharePoint Server2007
• Office Business Applications

PR Contact Press Office44 (0) 20 7797 1222

• BENEFITS
• The PAMs can use the tool to collate
  client-specific views of particular data in a
  matter of minutes, rather than spend hours
  gathering information from many different
  sources.
• Building custom views, client templates, and
  other features is as simple as using Excel 2007
  itself
• The technology tools in the 2007 Office system
  will help the organization continually improve
  the dashboard to meet the needs of its
  sophisticated customers.

BUSINESS CHALLENGE The relationship between the
Exchange and its member firms is handled by the
Exchanges primary account managers, or PAMs.
One of the biggest challenges they faced was the
multiple data sources across the Exchange. PAMs
needed to respond to client questions quickly and
accurately. Depending on the complexity of the
questions, the answer could take from a couple of
hours to a couple of days to analyze and deliver.
SOLUTION The Exchange developed an OBA designed
to dramatically streamline how PAMs access the
wealth of information that is compiled every day
in the Exchanges data warehouses. The central
element of the solution is the web-based intranet
called PAM Dashboard. The dashboard is linked to
a central data warehouse. From there, the
information stored in the warehouse is turned
into OLAP cubes the information in the OLAP
cubes is updated every 3 minutes. The data cubes
are then delivered to the PAM dashboard. The PAM
UI is based on Excel and uses Excel Services so
that users can display and work with Excel
workbooks through the dashboard.
Case http//www.microsoft.com/casestudies/casestu
dy.aspx?casestudyid4000000545
5
COMPANY OVERVIEW Parsippany, New Jerseybased
Skanska USA Building is the third-largest
construction company in the United States, with
approximately 3,800 employees.
Builder Improves Access to Information and
Expertise with Enterprise Search Capabilities
VERTICAL Construction

• Office Business Applications
• Office Sharepoint Server 2007
• Microsoft Active Directory
• Microsoft Windows Server 2003

PR Contact Cole Ruthcole.ruth_at_skanska.comTel 
718 746 2714
BUSINESS CHALLENGE Skanska USA Building needed
to help its employees more easily find
information on the companys enterprise-wide
intranet portal, which spans back-end,
line-of-business systems public directories and
more.
SOLUTION Skanska picked Office SharePoint Server
2007 and took advantage of the server
applications Enterprise Search capabilities
which extend beyond Web site content to include
shared files, document repositories, and other
unstructured information information in
line-of-business systems and other structured
data sources and directories of people and
expertise, including information stored in the
Active Directory service of the Windows Server
2003 operating system. Google lacked the security
layer thats built into Office SharePoint Server
2007, which limits search results to the
information that people have rights to access.

• BENEFITS
• Improved access to information and expertise
• Strong search security and manageability
• Significant up-front and development cost savings

Case http//www.microsoft.com/casestudies/casestu
dy.aspx?casestudyid4000000368
6
COMPANY OVERVIEW SYSPRO is a leading software
solutions provider, supplying mid-market
manufacturers and distributors with enterprise
business applications.
OBA Enables SYSPRO/Office Integration, Unlocking
Valuable Enterprise Data
VERTICAL Professional Services Software

• Office 2007
• Visual Studio Tools for Office

PR Contact Kevin DermanSystems Architect21 11
461 1000kevin.dherman_at_za.syspro.com
BUSINESS CHALLENGE Syspro markets a range of
enterprise software products targeted at
mid-sized companies. These include ERP, CRM, and
Business Analytics applications. External
business partners and customers of companies
using a SYSPRO LOB application were previously
unable to easily access information from within
the SYSPRO database . This access required a
client application, training, and a full user
license. Inability to access SYSPRO information
inhibited the flow of vital business information
and limited the use of valuable data. Because
SYSPRO data was not easily integrated into
Microsoft Office, users were also required to do
additional work to bring information into
business context. This lack of integration with
Microsoft Office resulted in reduced
productivity, business process discontinuity, and
errors.
SOLUTION SYSPRO Office Integration (SOI) was
developed using Visual Studio Tools for Office to
seamlessly integrate SYSPRO and Microsoft Office.
The purpose of SOI is to enable any user in the
enterprise, whether SYSPRO is installed on the
client machine or not, to access information
directly from the SYSPRO database within a
Microsoft Office application such as Word, Excel,
or Outlook and to do this securely. XML schemas
enable extraction of SYSPRO data, and secure web
services are used to communicate between Office
and the SYSPRO application server.  Secure web
services enable remote access, eliminate
licensing requirements, and allow customer,
supplier, and partner access to specified
information.

• BENEFITS
• Enables any user to securely access SYSPRO data
  from Microsoft Office application
• Allows users to customize SYSPRO data
  presentation, including text and tables
• Secure web services eliminate licensing
  requirements enable remote access and allow
  customer, supplier, and partner access to
  specified SYSPRO data

7
COMPANY OVERVIEW TASER International
manufactures advanced electronic control devices
used by law enforcement, medical, military, and
security professionals and consumers.
Protection Device Manufacturer Reduces
Time-to-Market with Integrated Collaboration
VERTICAL Hi Tech and Electronics Manufacturing

• Office 2007
• Office SharePoint Server 2007
• Office Business Applications
• Exchange Server 2007 Enterprise Edition

PR Contact Steve Tuttle, VP of
Communications(480) 444-4000
BUSINESS CHALLENGE When its staff quadrupled in
two years, to 240, TASER International needed
more efficient ways to collaborate than
face-to-face meetings and lengthy e-mail strings.
TASER also wanted to empower its information
workers to manage intranet content without IT
assistance. TASER was looking for a solution that
consolidated information about projects,
employees, and business processes in one area
SOLUTION Taser partnered with Avanade to create
an intranet portal built on Office SharePoint
Server 2007. Taser picked Sharepoint over Lotus
and other open source applications because open
source choices didnt scale to the enterprise,
and deploying Lotus would have required a great
deal of work to integrate into backend
systems. Sharepoint, on the other hand, provided
tight integration with Office and the ability to
tailor workflows to Tasers own business
processes.

• BENEFITS
• Because TASER workers can now access all the
  information and intranet tools they need to do
  their jobs through the familiar, easy-to-use
  Office GUI, they are able to work much more
  efficiently.
• The built-in functionality in Office SharePoint
  Server 2007 including search and workflow engine
  and its tight integration with the programs in
  Office Professional Plus 2007 helped TASER
  software developers work more quickly.

Case http//www.microsoft.com/casestudies/casestu
dy.aspx?casestudyid4000001275
8
COMPANY OVERVIEW T-Systems is the business
customer brand of Deutsche Telekom. T-Systems
56,000 employees offer integrated ICT solutions
from a single source.
OBA Solution for Engineering Design Unites
Distributed Teams and Streamlines Projects
VERTICAL Professional Services Telecom

• Office 2007
• Office Sharepoint Server 2007
• Office Communications Server 2007
• SQL Server 2005
• Visual Studio 2005
• Windows Presentation Foundation (WPF)

PR Contact Media Relations49 69 6 65 35 - 1
26presse_at_t-systems.com
prototype
BUSINESS CHALLENGE T-systems was facing new
challenges as its design and engineering practice
shifted to distributed groups outside of the
Original Equipment Manufacturer (OEM),
complicating the overall workflow and process. In
order to unify these disparate teams, there was
also a need for an integrated project platform
that crossed boundaries of individual companies
within the organization.
SOLUTION T-Systems chose an OBA solution in
order to achieve an integrated approach that
simplified project management. With this
implementation, Office SharePoint Server 2007
provides a platform for document storage and
versioning, Office 2007 offers an interface for
the back-end system, Office OpenXML documents
serve as the data container for secure
information exchange, and Exchange Server 2007 is
deployed for project communication

• BENEFITS
• Data sharing on integrated platform (regardless
  of source application) increases group
  productivity
• Secure data transfer ensures design integrity
• Document versioning streamlines design process
• Improved group communication reduces design
  delays

9
COMPANY OVERVIEW WincasTech provides solutions in
global messaging infrastructure, office
automation, project and document management
systems.
OBA Solution for the Construction Industry
Improves Productivity and Reduces Project Delays
VERTICAL Professional Services Construction

• Office 2007
• Office Sharepoint Server 2007
• .NET Framework 3.0
• Windows Workflow Foundation (WWF)

PR Contact Jacqueline LiSales Manager852 252
657 96jacqueline.li_at_wincas.com
BUSINESS CHALLENGE The construction industry
lacks a unified system for project management and
collaboration. In addition, the absence of an
automated payment and approval process causes
unnecessary delays. WincasTech wanted to address
these concerns while also providing the ability
for teams to view and mark up drawings online in
order to streamline the building process.
SOLUTION eProjectDM , built on SharePoint Server
2007, provides shared collaboration space and
seamless integration with the Microsoft Windows
and Office platform. In addition, Windows
Workflow Foundation integrates business process
rules such as payment processing and approval
processes into eProjectDM

• BENEFITS
• Project team collaboration with automated
  workflows increases productivity and speeds
  construction
• Drawings and designs can be viewed online without
  using the native application
• Users view all project document distributions,
  tasks, and pending approvals to avoid unnecessary
  delays

10
COMPANY OVERVIEW China Telecommunications
Corporation (China Telecom) is a large,
state-owned telecom operator organized according
to China's telecom industry reform scheme.
OBA Enables System Integration, Simplifying China
Telecoms Business Processes
VERTICAL Telecommunications

• Office 2007
• Office SharePoint Server 2007
• Virtual Earth
• Windows Presentation Foundation (WPF)
• Windows Workflow Foundation (WWF)
• Silverlight

PR Contact Mr. Yang Mingchuanyangmch_at_ctbri.com.c
n86-10-58552120
BUSINESS CHALLENGE China Telecom is the 1 fixed
service Telecom provider in PRC. It provides
approximately 62 of China's internet bandwidth.
China Telecoms procurement technologies were
non-integrated. Order management, team
collaboration, knowledge management, e-mail,
billing and video monitoring systems were islands
of information and process. This lack of
integration made workflows cumbersome and
unmanageable and the point-to-point integration
was not scalable. It was hard for employees to
track billing details and quickly see impact on
sales.
SOLUTION To address these short-comings, they
implemented an OBA-based application built on
Office SharePoint Server 2007, InfoPath, and
Silverlight which enables seamless systems
integration. In addition, Windows Workflow
Foundation automates workflows. Now, the
procurement workflow is more automated with
online submission forms and email notifications.
In addition, sales employees can easily visualize
their data both graphically and geographically.

• BENEFITS
• Familiar, powerful Office client can access and
  share information across heterogeneous business
  systems
• Automated workflow streamlines business processes

11
COMPANY OVERVIEW Canada Post, one of the largest
postal administrations in the world, employs
72,000 people and is based in Ottawa, Ontario,
Canada.
OBA boosts productivity and helps increase
customer satisfaction at Canada Post
VERTICAL Government

• Office 2003 and up
• Office SharePoint Server 2007
• .NET Framework 3.0

PR Contact Chantal Gauvreau(613)
734-8126chantal.gauvreau_at_canadapost.ca
BUSINESS CHALLENGE The organization was spending
increasing amounts of time and money to get data
into its SAP R/3 ERP system, and wanted to reduce
that time and expensewhile increasing data
accuracy.
SOLUTION Canada Post adopted the Winshuttle
TxShuttle solution, which gave it an Office
Business Application interface through which to
ease and automate the process of uploads to SAP.
For Excel integration, WinShuttle uses COM (OLE
Automation) to drive the Excel object and for
Access, ADO.NET.

• BENEFITS
• Key business processes, including data entry and
  validation, were cut from 16 hours to 1 hour
• Customer records uploaded faster
• Customer satisfaction increased
• Employee morale increased

Case http//www.microsoft.com/casestudies/casestu
dy.aspx?casestudyid4000000741
12
COMPANY OVERVIEW Energizer Holdings, based in St.
Louis, Missouri, is a leading manufacturer of
batteries, flashlights, and wet-shave products.
Energizer Simplifies Access to Business Data to
Speed Collaboration, Workflows
VERTICAL Consumer Goods Manufacturing

• Office Business Applications
• Office Forms Server 2007
• Office InfoPath 2007
• Office Performance Point Server
• Office 2007
• Office SharePoint Server 2007
• Excel Services
• SQL Server 2005
• Windows Server 2003 Enterprise Edition

PR Contact none available
BUSINESS CHALLENGE Energizer financial data for
annual business planning resided in 20 different
locales and currencies. A central organization
had to spend time transferring all of this data
to a home grown system and convert currencies
manually. Similarly supply-chain information
resided in several different LOB apps and
employees would spend time exporting data from
myriad systems into numerous spreadsheets.
Beyond the work required to transfer LOB data
into productivity applications, many Energizer
workers simply couldnt locate the information
they needed.
SOLUTION Energizer used Office SharePoint
Server 2007 to create a single companywide
intranet called EnerNet. On this central portal,
Energizer has 1,000 personal, team, and
divisional SharePoint sites, all of which are
searchable using the Enterprise Search service In
SharePoint Server. Further, using the Business
Data Catalog data integration service in Office
SharePoint Server 2007, Energizer created
connectors between SAP and other LOB applications
and SharePoint Server 2007, which makes LOB data
readily available from the companys portal. The
Business Data Catalog also provides the ability
for Enterprise Search to search LOB data. In
addition, the company plans to use Excel Services
in Office SharePoint Server 2007 to automatically
export data from LOB applications into Office
Excel 2007 spreadsheets.

• BENEFITS
• Ability to self-service information needs
• More strategic use of IT staff
• Enhanced user productivity

Case http//mscomapps/gcrpinternal/casestudy.aspx
?casestudyid4000000706
13
COMPANY OVERVIEW Epicor provides integrated ERP,
CRM, SCM, and professional service automation
(PSA) software solutions to more than 20,000
customers in more than 140 countries.
Office Business Application Extends Reach and
Value of Enterprise Solutions
VERTICAL Software

• Office 2007
• Office SharePoint Portal Server 2003
• Office Business Applications
• Microsoft Windows SharePoint Services
• Microsoft Visual Studio 2005
• 2003 Enterprise Edition

PR Contact Lisa Preuss lpreuss_at_epicor.com 1
949 585 4235
BUSINESS CHALLENGE Epicor sought to increase the
reach of its applications to more workers and
provide access to its applications within the
context daily business activities. Information
workers often have to manually integrate
disparate applications into their work
environments to accomplish their work. This
reduces productivity and can limit the quantity
and quality of business information captured by a
LOB application. Thus, in addition to increasing
the reach of its applications to more users,
Epicor also wanted to improve the value of its
applications by simplifying how workers access
and update the applications.
SOLUTION Epicor developed Epicor Information
Worker (EIW) to deliver data from its
applications to Microsoft Office programs. The
EIW UI includes a custom toolbar with 4 buttons
that provide the information worker with various
ways to interact with data from Epicor LOB
applications. While the current version of EIW
was built on Outlook 2003, the buttons were
developed with coding for the Ribbon in Office
2007. This enabled developers to build
additional functionality into the toolbar,
including the ability to light up buttons and
items as appropriate to provide necessary data
and guidance to walk employees through their
basic business processes. EIW also includes
custom folders through which users can subscribe
to content that they need from Epicor apps. This
content is delivered through Epicor Portal which
uses Office SharePoint Server 2003 and WSS. The
mechanism for this integration is a publication
subscription process.

• BENEFITS
• information workers can significantly improve
  their productivity as they perform more of their
  work in a consistent, familiar environment and do
  not have to leave the context of that work or
  environment to obtain additional information
• By developing Epicor IW with Visual Studio 2005
  Tools for Microsoft Office, the developers were
  able to re-use code, subsystems and components
  across product lines, extend functionality as
  needed by building on previous code, and deploy
  add-ins in an easy, managed way, resulting in a
  record 3 month time-to-market.

Casehttp//www.microsoft.com/casestudies/casestud
y.aspx?casestudyid4000000570
14
COMPANY OVERVIEW Pfizer Global Research and
Development (PGRD) is a leading research and
development organization in the pharmaceutical
industry, with 12,000 scientific and medical
researchers and a budget of more than U.S.7
billion.
Better Collaboration and Deeper Context Improve
Research Decision Making
VERTICAL Pharmaceutical

• Office Business Applications
• Office SharePoint Portal Server 2003
• Windows Presentation Foundation
• Windows Communication Foundation
• Windows Workflow Foundation
• .NET Framework 3.0

PR Contact Media Relations Office wwce_at_pfizer.com

BUSINESS CHALLENGE Pfizer needed a way for its
research biologists worldwide to sort through
large volumes of data, analyze that data quickly,
and share the results of their research with
other scientists in order to speed up the process
of developing new drugs. A faster development
cycle would help Pfizer bring drugs to the
marketplace and create new hope for people
struggling with health problems.
SOLUTION Pfizer partnered with Microsoft
Infosys to create an OBA called Biologist
Workbench. The Biologist Workbench is a set of
tools built on .NET Framework 3.0 and SharePoint
Portal Server 2003 and uses Windows Presentation
Foundation and Windows Communication Foundation.
This makes it possible for scientists to query
the database (SQL Server and Oracle), select as
many research results as they want, and then view
that set of results in a multidimensional, visual
display (finding needle in haystack).
BENEFITS The Biologist Workbench will allow
Pfizer to make better-informed decisions
regarding compounds earlier, which helps reduce
drug discovery costs.
Case http//www.microsoft.com/casestudies/casestu
dy.aspx?casestudyid4000000590
15
COMPANY OVERVIEW The Tampa Police Department is
faced with the challenges of ensuring public
safety during public events, such as the
Gasparilla Day parade.
Law enforcement agency improves incident
management with easy-to-use solution
VERTICAL Government Public Safety

• Microsoft Office Communications Server
• Mobile 6
• Office Sharepoint Server 2007
• Office 2003 and 2007
• SQL 2003
• Virtual Earth

PR Contact Douglas PasleyEmergency Management
Planner(813) 276-3480douglas.pasley_at_tampagov.net

• BUSINESS CHALLENGE
• Safety and security for the Gasparilla Day events
  require multiple command posts staffed by
  personnel from the various public agencies. The
  need for real-time communications in this kind of
  situation is obvious, yet coordination between
  agencies had historically been a significant
  challenge. Much of the communication and
  procedures required to manage Gasparilla Day were
  performed manually and documented on paper.
  Tampa Bay Police Department needed an intuitive,
  Web-based multi-agency collaboration portal in
  order to coordinate public event management,
  improve internal planning, and provide more
  accurate, timely event analysis and reporting.

SOLUTION Tampa UASI decided to use ESPONDER,
an OBA developed by Convergence Communications.
The ESPONDER solution enables the police
department and Tampa UASI members to enter,
share, and access operational information on a
Web portal using Office 2007 programs on Mobile
devices or laptops. The portal integrates area
law enforcement agencies, fire and rescue
departments, and emergency services all on a
single communication and collaboration platform.
Anyone working with ESPONDER can write documents
and memos, create spreadsheets, or create or edit
electronic forms, and then post those files on
the portal.

• BENEFITS
• Familiar Office GUI reduced learning curve
• Easy information access enables multi-agency
  coordination
• Improved compliance with NIMS planning guidance
• Better reporting and operational analysis

Case http//www.microsoft.com/casestudies/casestu
dy.aspx?casestudyid4000000597