Hospitality Platform

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• Hospitality Platform

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Hospitality

• Esnatechs Hospitality platform delivers superior
  and unique communication services to hotel
  guests as well as seamless integration with the
  existing hotel booking and reservation system.
  With Esnatechs hospitality messaging systems
• Decrease labor cost
• Increase staff efficiency
• Improve guest service
• Enhance overall satisfaction

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Hospitality
Automated check in, check out and room moves
Maintain mail for checked out guests and priority
customers
Automated greeting for guests
Automatic language setting based on guest profile
Automated wake up calls with snooze capabilities
Guest information News
Automated room status for maid service
Personalized fax messaging for Preferred hotel
guests
Wireless hotel staff paging through LAP device
Simplified TUI for Hotel Guests
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Hospitality
Speech Enabled Automated Attendant
Speech Enabled Hotel Directory
Text to Speech
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Hospitality - Speech Enable Room Directory

• Eliminate 90 calls to front desk
• Protect guest security by providing name only
  access
• Automatic Directory change with PMS integration
• One button access from room for hotel services
  and directory
• Integrated with messaging solution
• Dramatic lower cost of ownership when integrated
  with messaging platform
• Multilingual interface for international guests
  and callers
• Information bulletin boards can be updated in
  real-time

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Hospitality Enhanced Fax Services
Fax on Demand for hotel rates and services
Fax Printing from executive rooms for guest
services
Fax Mail Directly to the guests room
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Hospitality Web Access for Guest Business
Travelers

• Access messages from any web enabled PC
• Guests can log in remotely to have calls routed
  to their cell number or local number
• Change your personal greetings via the web
• Guests can leave messages for other guests and
  staff via the web
• Multi-lingual interface

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Hospitality Web Access for Guest Business
Travelers

• Instant access to your room
• Voice
• Fax
• Email
• Set Wake-up Calls

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Hospitality
Live connection to vendors on the Hotel services
bulletin board (via DTMF or Speech)
Guest dials TOL for Hotel services
1-for Entertainment 2- for Spa 3-for
Restaurants 1-for Italian 2-for
Greek 3-Japanese
Calls routed directly to guests choices once they
listen to information. The services can even be
off site!
APPLICATIONS

• Hotel services
• Airport shuttle
• Local vendors attractions

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Hospitality
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Hospitality

• LodgeLink
• Citadel Hospitality Automation
• DateMate
• East West Technologies
• ResortSuite Enablez
• Fabico Systems
• Hilton
• HRS
• First resort
• Hotel tools
• HSSLTD
• ICSS
• Infinity Hospitality

• Insure Inc.
• IQware
• La Quinta inns
• Fidelity
• Micros Fedelio
• RCI
• Mementos
• Visual One
• Suburban Lodge
• SPI

http//www.comtrol.com/partners
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Hospitality Supported PMS Functions

• When a check-in function is performed on an
  extension, the mailbox is automatically logged in
  and the tutorial name is activated. The first
  time the user calls into his/her mailbox he/she
  will be greeted with a welcoming tutorial
• When a check-out function is performed the
  mailbox logs itself out and automatically
  reroutes messages that have not been deleted to
  another mailbox where they can still be retrieved
• When users pick up messages, the messages
  automatically play, and users can only save or
  delete the messages. This option can be changed
  so that a default action, either Save or Delete,
  can be automatically performed once a message is
  listened to. When users access their mailboxes,
  they only have options to save, delete or review
  messages, and listen to the time and date the
  message was received

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Hospitality - Architecture
Esna Messaging server
It can work directly with the PBX or the PMS
platform
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Hospitality

• Multilingual

• Caller ID/DNIS routing

• Time of day Day of week greetings

APPLICATIONS

• Key Mapping

Smart Buildings Multi companies renting space in
building
Tenant Services
Reservations Caller ID DNIS routing
Business TravelersRent cell phones associated to
room numberFax routing to room number
Directory Services Available on WEB, wireless
and phone
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Hospitality

• Scalable in price and size to accommodate
  standardization for
• Hotel/ Hotel chains
• Resorts
• Condos
• Office towers
• Time shares
• Extended stay properties
• University campuses residences

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Hospitality
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Hospitality Technical Specifications
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Hospitality

• Fully scalable hospitality platform
• Offers more than messaging for added revenue
  streams to the hotel
• Platform helps justify network investment in
  hotel
• Multilingual platform perfect for international
  properties
• Competitive pricing covers the whole range of
  properties
• Enhanced features of UM provide loyalty among
  business travelers
• Enhanced communications platform allows
  properties to cut costs while enhancing service

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• Hospitality Platform