Introducing

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Introducing
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Value Proposition
Does your company have internet access?
Why?
Answer To improve communications with
customers, suppliers and employees!- Increase
efficiency, lower costs and increase revenue!
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Value Proposition
Would your company invest in a messaging
solution that cant today, and wont tomorrow,
integrate with your network, e-mail or the
internet
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Value Proposition

• The cost of change is very high for an
  organization!
• Current Investment (phone system, and email)
• Deployment
• User Training

• Invest in a solution that solves your
  communication needs with minimal change today,
  and allows you to migrate cost effectively as
  yours needs grow over the next 2-3 years!
• Organizations large and small are looking for
  technology evolution vs. revolution!

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Unified Communication Platform
A communication solution designed on a building
block architecture! It works with your existing
infrastructure and migrates to support greater
functionality as your organizational needs evolve
and grow!
Mobile TelephonesPDAs And WEB Access

• Address your immediate needs
• Manage growth
• Size
• Infrastructure
• Cost effective add-ons
• Manufacturer independent(Telephony and e-mail
  integration)

Text ReaderSpeech directory Auto attendant
Wireless
Speech
MessagingPrinting
Unified Communications
Fax services
Unified MessagingE-mail Notification
E-mail Integration
Desktop Call ControlCRM Integration
Desktop integration
Voice mail / AA/ Call RoutingCaller ID/DNIS
Audiotex / etc.
Better voice mail
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Provides Current Needs

• Designed to work with current e-mail
• Microsoft Exchange 5.5/ 2000
• Lotus Notes Release 5.01 above
• Novell GroupWise 6.02 or above
• IMAP4(upcoming release)
• Access messages from native application
• Designed to work with current PBX
• Full PBX Key system support
• Serial IP CTI integration
• Full IP and TAPI integration
• Supports screen pops in OutlookTM GoldmineTM
  ,ACTTM, ODBC Compliant DB
• Emulate current voice mail to reduce training

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Offers Future Requirements

• Full Wireless Internet Integration
• Full internet access for users and administrators
• IP integrated screen pops and call control
• Complete VPIM/SMTP server for networking and
  wireless support
• Wireless synchronization with Blackberry Palm
  Devices
• Full iPaQ support
• Speech Integration
• TTS integration for text and e-mail reading
• Speech enabled automated attendant and company
  directory
• Virtual assistant (upcoming release)

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Industry Leading Solution

• Server and Client based Unified Messaging
• Wireless connectors for PDA Devices
• Web/WAP interface for full UC functionality
  anywhere, anytime, any device
• Complete speech driven platform
• Networking over IP and analog interface with both
  VPIM and AMIS support

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Industry Leading Solution

• ActiveX/Com object interface for complete
  customization
• Full suite of CTI applications bundled
• Screen pops with call control database look ups
• Instant messaging
• Hot Desking
• Find me follow me

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Why Telephony Office-LinX enterprise edition

• Minimal change required to deploy
• Works with current e-mail solution
• Provides 50 UM clients with basic package
• Provides productivity tools to remote and field
  employees
• Streamlines and cost saving in communications
• Improves response time to inquires from
• Customers - Revenue generator
• Suppliers - cost savings
• Staff- cost saving Revenue generator

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Customer Issues

• Increasing customer retention
• Increasing sales
• Lowering internal overhead costs
• Increasing staff productivity
• Improving communications

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Unified Communications for Mobile Users

• Information is available 24/7 to any device from
  any location
• Access to information empowers employee to be
  more productive
• Users can use any means to communicate, i.e.
  voice fax or e-mail
• Delivering highest quality message via the lowest
  cost of delivery, IP
• Provides voice and real time communications to
  your existing mobile strategy

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Unified Communications for Internal Users

• Employees get access to information immediately
  enabling them to quickly and efficiently respond
  to customers
• Increasing information response time, shortens
  the sales cycle and increases customer
  satisfaction
• Manage all messaging and communications from
  their desktop

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Identifying A Customer for UC
Enterprise organizations find UM/UC to be
important primarily for mobile users. Now that
such devices are increasingly supported by
enterprise organizations, the visions of UM/UC
will create more practical interest and demand by
mobile end-users. The Unified-View, 01/09/2004

• Sales force
• Executives
• Field support
• Trainers
• Branch/regional offices

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Identifying a Customer for UC

• They have already invested in infrastructure
• They have a corporate LAN/WAN
• They have an in house e-mail server
• They have a fax server
• Internal Intranet

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Identifying the Decision Maker!

• SME
• Business Owner
• Director of Sales

• Enterprise Customer
• IT manager
• Director of Sales
• Executive management

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Benefits for the Key People

• SME
• They can manage their job responsibilities more
  efficiently and effectively without being in the
  office

• Enterprise Customer
• Provides them greater tools to communicate more
  effectively with their staff and the customers
  they deal with on a service and prospective basis

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Key Functionality
Access to your inbox from any interface.
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Microsoft Outlook
Your current Groupware is your virtual office.

• Versions supported
• Outlook 98 or above
• OWA

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Lotus Notes

• Versions supported
• Notes 5.01 or above
• Web notes

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Easy Web Access
No need for any application other then a browser.

• Versions Supported
• IE 5.0 or above
• Netscape 7.0 or above

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Web Client
Web assistant for all communications needs
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Web Client
Record all personal greetings via the web
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Web Client
Setup notification to any place via any device
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Outlook Web Access
The web is your virtual office.
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Outlook Express
IMAP 4 users or remote access w/ synchronization
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UC Client Manager
CTI Functionality anywhere, anytime..
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UC Client Manager
Screen Pops and Database integration
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UC Client Manager
Custom CRM integration
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UC Client Manager
Instant messaging.
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How to Sell UM

• Solve customers present need
• Voice mail
• Fax mail
• UM

• Identify road map with UM to solve future needs
• UM
• IP telephony
• CRM

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How to Sell UM.

• Demo UM efficiency by using it in house!
• Practice what you preach
• Provide demo mailboxes on your system for users
  that want to try UM/UC
• Provide online or live demos on how to be
  efficient with UM/UC
• Map prospects phone number to your account so
  whenever they call they go directly to you!
• Illustrate the enhanced customer service they can
  provide in VIP routing

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How to Sell UM

• Illustrate cost savings in a UC server vs.
  investment in each technology
• Voice mail server
• IVR server
• Fax server
• Speech enabled automated attendant
• CTI server
• E-mail reader
• Mobile server

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Reseller Benefits

• Moved from commodity sale (voice mail) low margin
  to application sale (UM/UC) high margins
• Positions vendor as offering greatest value vs.
  lowest cost
• Configuration and customization provides access
  to professional service revenue

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Reseller Benefits

• High cost of switching vendors because of the
  UC/UM support requirements
• Completely differentiates your company and
  product portfolio from low cost vendors
• Provides huge potential for future revenue
• Software add-ons
• Consultation and professional services
• Support maintenance contracts

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Unified Communications

• Provides your customers a quick ROI by reducing
  communication costs while increasing their
  efficiency bottom line
• Differentiates your company form low cost
  providers
• Positions you for higher margin sales with
  increased customer retention
• Opens the door to future network sales like
• IP telephony
• CRM applications
• VoIP applications

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Industry Leading Solution

• Windows 2000 based open architecture
• Supports Exchange, Notes, IMAP
• VPIM/AMIS support for networking
• WEB WAP support for internet integration
• Vertical and horizontal scalability

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How to Get Started

• Get more information on the web
• Call your regional manager for more information
  a live demo
• Invest in training
• Deploy the technology internally
• Sign up for our sales program

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www.esnatech.com