Nick Schafer CIS 3380

1
Microsoft CRM

• Nick SchaferCIS 3380

2
Company Description

• Obviously Microsoft is a very well known company
  but they are not limited to just the Operating
  System that makes them who they are.
• Microsoft Business Solutions is a part of the
  Microsoft company that concentrates on the
  business world and how to make businesses more
  productive.

3
Mission

• The Mission of Microsoft CRM is to help all
  businesses to reach the highest amount of
  production possible and for the interaction with
  customers and partners to be a much easier
  process.
• They also want you to increase sales by focusing
  more on the consumer and less on the process.

4
Customers and Partners

• Microsoft Deals with a lot of big name and small
  name businesses from Aflac and Cisco Systems to
  Invision Co.
• They have been very successful in getting new
  companies because they are a well known company
  and that will always help in the business world.
• An interesting Customer is the University of
  Houston where the students use the software in
  the classroom to become more knowledgeable about
  CRM

5
Product Information

• Microsoft CRM is an easy to use product offered
  by Microsoft to help companies of any size become
  more productive.
• Increases sales
• Delivers superior customer service
• Helps to make informed business decisions

6
Features

• Microsoft CRM integrates with Microsoft Office,
  Microsoft Business Solutions for Financial
  Management, and other business systems to give
  employees a complete view of customer
  information.
• Very easy to use with Microsoft Office
• Can also be accessed from Microsoft Outlook and
  Outlook Express.

7
Features Cont.

• The easy configuration of Microsoft CRM helps
  employees to get started right away and become
  productive fast.
• Can be customized with third-party applications.
• Microsoft CRM Sales helps sales people manage
  leads and opportunities while being much more
  efficient.

8
Customer Service

• Offers superior customer service and increases
  the capacity to handle requests without adding
  additional employees.
• Microsoft CRM includes reports that let you
  identify common support issues.
• Automatically associate incoming support
  inquiries with the appropriate case.

9
Mobility Features

• Microsoft CRM Mobile 1.2 allows users to quickly
  manage account information from a Microsoft
  Pocket PC.
• Add and organize business contacts, schedule
  important meetings, and track existing sales
  opportunities
• Gives you the ability to access the program
  easily at any time.

10
Languages

• Available in many different including English,
  Spanish, German, French, Italian, Danish, Dutch,
  Brazilian Portuguese, Hebrew, Swedish, Russian,
  Hungarian, Polish and Czech.
• This makes it accessible to many different
  countries.

11
Testimonials

• Rolling out Microsoft CRM with Scribe Insight
  has had a significant positive impact on our
  business! - Greg Slamowitz, Co-CEO, Ambrose
  Employer Group
• As a result of implementing Microsoft CRM,
  Infinity Info Systems Co. has grown rapidly,
  increasing revenue by 40 percent each of the past
  two years

12
Testimonials Cont.

• McKinstry implemented Microsoft Business
  Solutions CRM to centralize its customer
  relationship management. Since then, McKinstry
  has improved efficiency by 25 percent, and
  reduced operational costs by 15 percent.

13
Installation Requirements

• Computer/Processor Dual 700 MHz or higher Intel
  Pentium (Xeon PIII) or compatible CPU minimum.
  Dual 1.8 GHz Pentium (Xeon P4) is recommended.
• Memory 512 MB of RAM
• Hard disk SCSI with hardware RAID 5
• Network card 10/100 megabit

14
Software Requirements

• Operating System
• Microsoft Message Queuing
• Indexing Service
• Internet Information Services
• Microsoft Data Access Components
• Microsoft XML Core Services
• Microsoft .NET Framework 1.1

15
New Edition Coming Soon

• Microsoft Dynamics CRM 3.0 will be arriving in
  early 2006.
• Improvements include enhanced reporting and
  analysis tools with Microsoft SQL Server
  Reporting Services.
• Innovative and intuitive
  business design and
  customization tools.
• Simplified deployment
  and management tools
  for IT professionals

16
Credits

• http//www.scribesoft.com/ResourceCenter/Testimoni
  als.asp
• http//www.microsoft.com/businesssolutions/crm/pro
  duct/30datasheet.mspx
• http//www.microsoft.com/businesssolutions/crm/def
  ault.mspx
• http//www.infinityinfo.com/start.aspx
• http//www.ambrosegroup.com/news/news_pr_08-15-03.
  html

17
Credits Cont.

• http//www.mckinstry.com/
• http//www.google.com
• http//www.uh.edu/
• http//www.aflac.com/us/en/Default.aspx