Internet2 Workshop

1
Internet2 Workshop

• October 13, 2003
• Presented By
• Martin Jackson
• Billy Long

2
IP Telephony

• Overview of East Carolina University
• Case Study Greenville Centre
• Case Study Science Technology
• VoIP Business Plan

3
East Carolina University

• 22,000 Student Enrollment
• 15,000 Network Nodes
• 7,500 TDM (East Campus)
• 3,200 TDM (West Campus)
• 765 VoIP Ports
• 4,100 Staff/Faculty
• 5,200 Residence Hall Students

4
Network History

• 4Q93-4Q97 14M Fiber Optic Project
• Fiber Duct bank
• Video Distribution System
• DMS-100 Telephone Switch SONET
• OC3 ATM Backbone
• 1Q98 UNC GA Netstudy Project
• 4Q98 2.4 Million Funding Allocated
• 4Q98 3Q99 Vendor Comparison

5
Network History cont

• 1Q99 NSF Grant Submitted High Bandwidth
  Connection to NCREN
• 3Q99 NSF Grant Awarded 341,000
• 4Q99 OC-3 NSF funded connection installed
• 4Q99 NCGigapop Membership

6
Network History cont

• 4Q99 UNC-GA Equipment Test Phase
• 1Q00 Abilene Membership
• 1Q00 2Q00 3 Million Network Upgrade UNC-GA
  Funded
• 3Q00 Voice over IP Pilot Project
• 15 Voice over IP Telephones

7
Network History cont

• 1Q01 Wireless Corridor
• 6 East Campus Academic Departments - Classroom
  Test phase
• School of Medicine M1 M2 Student Areas
• 2Q01 Video on Demand
• Video to Desktop
• Multiple Stream Video

8
Network History cont

• 2Q01 3Q01 1 Million Residence Hall Network
  Upgrade
• 3Q01 VoIP Expansion
• 50 VoIP telephones
• Unified Messaging
• 3Q01 4Q01 Wireless Network
• 16 East Campus Buildings
• Instructional Classrooms in 5 Buildings
• 4 Residence Hall Lobby Areas

9
Network History cont

• 1Q02 Network Operations Center
• 3Q02 VoIP Expansion
• 3Q02 Cotanche Building, 150 VoIP
• Phones Placed in Production
• 4Q02 Wireless Network
• 19 East Campus Buildings
• Brody School of Medicine

10
Network Configuration

• Gigabit Backbone
• Robust Fiber Optic Infrastructure
• Gigabit Building uplinks
• 100 mbs Desktop Access
• 1-1 Port to pillow ratio in Residence Halls
• Network Convergence

11
Network Configuration
12
Why VoIP?

• Ageing Voice Infrastructure
• DMS 100
• DMS 1
• SONET Ring
• Convergence
• MACs
• Leveling of Manpower
• Ease of Deployment
• Toll By-Pass Not Really

13
Telephony Options

• Implement VoIP 3 Year Plan
• CC 5.44M AM 0.46M
• Implement VoIP 4 Year Plan
• CC 5.61M AM 0.53M
• Upgrade Current Voice System
• CC 9.33M AM 1.5M
• Centrex Service
• CC 0.0M AM 1.94M

14
Telephony Options Cont

• Replace DMS with Distributed PBX
• CC 11.3M AM 0.9M

15
Deployment Issues

• Current Voice Infrastructure
• Intercommunication - Cost?
• Stand Alone User interface issues?
• Data Network Infrastructure
• QOS enabled?
• Redundancy/Robustness
• Logical
• Physical

16
Deployment Issues cont

• Backup Power
• 2.5 year decision to harden and enhance backup
  power requirements
• Dialing Plan
• 4 digit 5 digit 7 digit
• Inline Power
• 2.5 year decision to begin purchasing inline
  power enabled blades and switches

17
Experience Gained

• Direction, Deployment in New Buildings and Option
  for Renovations
• Harmonious Network Implementation
• Training end-user on Voice and Data
  infrastructure
• User brings their phone with them during move-in

18
Current XML Applications

• Speed Dials
• Exchange Address book integration for DMS 100
  telephone number lookup
• Fast Dial

19
Additional Applications

• Zoned Paging/Intercom
• Full Integration with Exchange contact
• Intelligent Contact Center
• Partitioned Music/Promotional Advertisements for
  On-Hold.

20
Vendor Requirements

• Cisco Gold Reseller
• Technician Support within 100 Miles
• CCIE with IP Telephone Certification
• Minimum of 5 VoIP Technicians
• Existing installed base with
• At least 3 VoIP installations with a minimum of
  200 telephones
• One installation greater than 500

21
Recommendations to Vendors

• Need to supply the Whole Package
• Current Voice providers sell a solution not a box
• Existing Network infrastructure is a key issue
• Sales Presentation should note when features are
  add-ons
• Need Voice knowledgeable salespeople selling VoIP
• Understand PBX features
• How When to deploy
• Billing Integration

22
Overview - ECU

• Questions ???

23
Case Studies

• Greenville Centre
• Science Technology

24
Greenville Centre

• Remote Building
• Designed to Accommodate 240 Users
• Connected via Leased Fiber with 54 meg Wireless
  Bridge for Failover

25
Centrex Service Cost

• Monthly Cost of Service
• Monthly Cost of Voice Mail
• Installation Cost

26
Centrex Service Cost
27
Centrex Installation Cost
28
VoIP Cost

• Phone with License
• Unified Messaging
• Additional PRI Trunks
• Redundant Emergency Phone

29
VoIP Installation Cost
30
Comparison Centrex VoIP
31
Greenville Centre

• Question ???

32
Science Technology

• On-Campus Building
• Connected via Fiber to Node Building
• Designed for Classroom and Office
• 300 Phones

33
DMS-100 Cost

• Line Cards Digital or Analog
• Set Cost Digital or Analog
• Infrastructure Riser Cable Cost
• DMS-1 Upgrade Cost

34
DMS-100 Installation Cost
35
VoIP Cost

• Phone with License
• Unified Messaging
• Additional PRI Trunks
• Redundant Emergency Phone

36
VoIP Installation Cost
37
Comparison DMS-100 VoIP
38
Science Technology

• Question ???