Screaming at Work: Not Okay

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Screaming at Work is Not An Acceptable Behavior

• Real World Leadership Institute

www.RealWorldLeadershipInstitute.com
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Screaming at work is not the correct strategy for
dealing with conflict
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Whether you are a manager or an employee,
screaming is

• just not the right approach to deal with your
  boss, your co-workers or your employees

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When managers take on a screaming approach, then
employees think that screaming is okay.

• But overall screaming just is not good for
  business.

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What do customers think when they are at the
counter waiting to purchase your

• high quality services or products and they find
  that the employees are have an out and out
  screaming match?

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It really doesnt even matter what the topic is.

• The customer feels uncomfortable.
• What should they do? Do they say excuse me?

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Or do they wait patiently for the match to end,

• or perhaps they just leave their items on the
  counter and walk out

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What happens to the customer after they leave
your business?

• Are they speaking highly of your customer
  service?
• Do they want to return or do they feel a new
  service provider --- your competition

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When there is fighting at work it decreases your
business effectiveness
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There is an impact on the customers and there is
a detrimental impact on your staff and managers
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For staff, they feel angry, uncomfortable, hurt
and possibly many other emotion
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There is an impact on their work performance as
well and it is a negative impact
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They may even feel depressed and/or helpless

• that they are powerless to change the environment
  and make it a good place to work

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For managers, if they are the screamer,

• they may actually feel fearful and be dealing
  with their fears as a manager with loud outbursts

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The manger may also feel helpless as they have
created

• a pattern of behavior that they are unsure how to
  change

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Screaming behaviors do need to be changed by both
managers and employees
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For employees, managers/leaders need to give
staff alternatives through coaching and

• training they must teach new behaviors and coach
  staff on how to make needed changes

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Boundaries of acceptable behaviors should be
outlined for staffs
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For managers, business owners and leaders take on
the responsibility to

• recognize the impact of this behavior and seek
  out resources to make necessary changes

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They too, can outline boundaries of acceptable

• behavior for managers and let them know that
  screaming is not acceptable

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The impact of terminating employees and managers
is severe

• It is worth investing in coaching and training
  to make changes in behavior

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Good coaching combined with training can have
dramatic impacts on these types of behaviors.

• Through this combination new skills can be
  learned and then practiced

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Creating a coaching culture can be the long term
goal
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By teaching managers how to use coaching skills
to work

• with staffs over controlling, screaming, and
  disempowering will all be addressed

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Managers will take a new approach that is focused
on employee empowerment and

• engagement, increased innovation and a
  collaborative team environment

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The results are happier employees and manager

• ultimately your company becomes a good place to
  work

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Additional positive results occur as well,

• increases in innovative ideas are shared,
  collaborative problem solving and more.

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