How Document Management Solutions Benefit Government Agencies

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How Document Management Solutions Benefit
Government Agencies
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Document Management Solutions Benefit Government
Agencies

• Government agencies must maintain high levels of
  constituent service even with shrinking
  resources. Document management in Phoenix is a
  solution that helps government agencies of all
  types maintain and even improve service levels.
  Among the benefits to local, county, and state
  agencies are cost and time savings, self-service
  solutions and increased transparency.
• In today's challenging environment, document
  management in Phoenix enables government agencies
  to do more with less. Although limited resources
  and strained budgets are the norm, an agency is
  nonetheless expected to maintain high levels of
  service to its constituents. Innovative
  solutions like document management improve agency
  services without requiring additional staff. In
  fact, these document management solutions even
  empower constituents to do more for themselves
  through self-service web sites and kiosks.

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Document Management Solutions Benefit Government
Agencies

• Document management in Phoenix helps all types of
  government agencies improve performance.
  Agencies that benefit include
• Local Government Multiple departments -
  records, accounts payable, public works,
  community development, clerk of the board, fire,
  police, information technology, courts, human
  resources and more - can use document management
  solutions to improve customer service, meet
  records compliance requirements, and increase
  employee efficiency.
• County Government Counties have used document
  management systems to make government operations
  more accessible to constituents through customer
  service centers, external-facing web sites, and
  self-service kiosks. Typical county departments
  that benefit from document management include
  records management, transportation, clerk of the
  court, treasurer, assessor, clerk of the board,
  public fiduciary, materials management, recorder,
  sheriff's office, information technology, finance
  and more.

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Document Management Solutions Benefit Government
Agencies

• State Government Like many agencies, Arizonas
  state government has been plagued with job cuts.
  Successful document management in Phoenix allows
  each department within state government to
  provide, at a minimum, the same level of service
  to their constituents without additional staff.
• Court Systems Document management solutions
  support various judicial systems including
  limited jurisdiction of cities/towns, general
  jurisdiction of counties, and the Arizona Supreme
  Court.

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Improving ROI and Enhancing Agency Mission

• Document management in Phoenix creates benefits
  that positively impact return on investment,
  including
• Reduced cost of physical storage. Physical file
  storage, archival storage and offsite storage can
  largely be eliminated.
• Reduced cost of supplies. Since paper copies are
  cut significantly, so are the associated costs.
•  Staff realignment. Because it takes less time
  to do a task, staff can either be reduced or
  reassigned to higher-value tasks.
• Improved efficiencies. Document management in
  Phoenix facilitates automatic document retention,
  fast and easy electronic file retrieval, and
  simultaneous viewing of the same document by
  multiple people.

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Improving ROI and Enhancing Agency Mission

• Cost and time savings clearly benefit government
  agencies. In addition to that, document
  management in Phoenix provides self-service
  solutions and promotes agency transparency.
  These two areas greatly impact an agencys
  mission.
• Self-service Document management technologies
  can support self-service and online service
  options that stretch the availability of
  government without increasing staff. Increased
  accessibility to government services, along with
  innovative delivery methods, advances the mission
  of government.
• Transparency Transparency furthers an agency
  mission while simultaneously addressing growing
  legal requirements. Technologies like document
  management can combine with web-based
  applications to meet increasing responsibilities
  for government transparency.

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Improving ROI and Enhancing Agency Mission

• The tight budget and staffing climate adds
  scrutiny to government spending. Paper trails
  typically fail to meet the transparency
  expectations of constituents. As a result,
  transparency is becoming even more of a selling
  point for document management in Phoenix. The
  same document management solution that saves time
  and money can also provide access to public
  records through a web site or kiosk.
• Document management solutions help government
  agencies weather tough economic times without
  reducing service. In addition to cost reductions
  resulting from increased efficiencies, document
  management in Phoenix creates customer service
  improvements in the form of self-service and
  transparency initiatives.

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About the Author

• Ron Thompson, Jr. is the owner and CEO of OSAM
  Document Solutions, Inc. OSAM provides dynamic,
  customized document management solutions. For
  more information about document imaging
  solutions, visit http//www.osaminc.com/products/e
  dm-hosted-solutions/online-document-management.htm
  .