Introductions

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Introductions
Olayele Adelakun (Ph.D) Associate Professor
CTI   Office Room 735 CTI 7th Floor Phone
312-362-8231 Fax [phone] Email
yele_at_cs.depaul.edu Web http//facweb.cs.depaul.ed
u/yele
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IS 371 Introduction to IT Management Agenda
Administrative things Class
policies Syllabus Introduction to
management
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• Introductions (and attendance)
• Please speak loud enough for everyone to hear
• What is your name and pronunciation
• What is your major?
• Do you have work experience?
• What is your technology experience? School?
  Work?
• Is there anything special you want from this
  class?

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https//dlweb.cti.depaul.edu
Course material is available through the
Course Online and Distance Learning site.
You may submit your assignment through DL/COL or
on paper.
CLASS POLICIES
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Lectures are recorded and available for viewing.
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• Feedback/Participation
• Share your thoughts
• Ask questions
• Give me verbal and non-verbal feedback
• Dont just sit there . . . nod, smile, frown,
  shake your head

CLASS POLICIES
A
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• Whats Wrong With This Class
• Theres a lot of material.
• Too many theories and models
• Its too business oriented.
• Its not a programming class.
• Too much reading.
• Its a lot of work.
• You (me) dont follow the book exactly.

CLASS POLICIES
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CLASS POLICIES
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Required text Information Systems Management in
Practice, 8th edition, by Barbara C. McNurlin,
Ralph H. Sprague, Jr. and Tung Bui, 2009.
ISBN0132437155.
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Grading Homework 1 10 Homework 2 20 Homework 3
20 Participation 10 Mid-Term 20 Final
Debate 20 Total 100 points
CLASS POLICIES
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Wal-Mart
Amazon.com
FedEx And/or UPS
MasterCard
Company
Value Chain
Inbound Logistics
x



Read Supplemental Reading 1. For each Company
and Value Chain combination that is checked,
explain explaining how that company uses
technology to support that portion of the value
chain. For example, explain how Wal-Mart uses
technology to support the Inbound Logistics
portion of the value chain. There should be six
descriptions, in total. Submit this assignment
through the Distance Learning/Course on Line
system or in print by the due date/time. This is
an individual assignment.  
Operations

x

x
Outbound Logistics
x



Marketing and Sales

x


CLASS POLICIES
Service


x

A
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No grade Changes The only justifications for
grade changes are my clerical errors and
mistakes. You are responsible for your grades.
The time to earn your A is now. Do not ask me
to please, please have mercy on you and give you
a grade higher than you earned. Do not say at
the end of the quarter that you really wanted a
better grade, or your grade average will be
damaged, or your life will be ruined, or you will
lose your scholarship. No extra credit Grades
reflect your success in mastering the material in
this course as measured by homework, tests, and
projects. There is no extra credit. The road to
an A is not through extra credit. The way to
get an A is through diligent study and work.
If you do the readings, and do the homework, and
attend or watch the class on COL, you should do
well. No late work Assignments are due on the
scheduled date and time. Please do not ask me
to accept late work.
CLASS POLICIES
A
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CLASS POLICIES
Cheating is submitting someone elses
work as your own. It may take the form of
plagiarism if you quote material from the
Internet or publications without giving the
author credit, or it may take the form of copying
the work of a fellow student with or without
permission. Penalty Plagiarism the penalty for
plagiarism will range from a (-100) for the
assignment through an F for the course and
possible expulsion from the program. Copying
the penalty for copying will range from a (-100)
for the assignment through an F for the course
and possible expulsion from the program for both
the person who copied and the person who allowed
his/her work to be copied. This is
embarrassing for you and it doesnt help your job
prospects. This is also embarrassing for me.
You may discuss homework and assignments with
friends and classmates. You may not copy someone
elses work or use someone elses work as the
basis for your modifications. You must do your
own work. Do not say that your friend helped
you with the assignment or that you studied
together. Do not say that someone copied
your work without your permission, or that you
left your work on the computer in the lab.
You can use ideas from the literature (with
proper citation). You can use anything from
the textbook/notes. The material you submit
must be written completely by you.
A
Please dont cheat. If you are having problems
come see me. I will help you.
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Management

• Management is the attainment of organizational
  goals in an effective and efficient manner
  through planning, organizing, leading, and
  controlling organizational resources.

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Management Functions

• Planning
• Where the organization wants to be in the future
  and how to get there.

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Management Functions

• Organizing
• Follows planning and reflects how the
  organization tries to accomplish the plan.
• Involves the assignment of tasks, grouping of
  tasks into departments, and allocation of
  resources.

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Management Functions

• Leading
• The use of influence to motivate employees to
  achieve the organization's goals.
• Creating a shared culture and values,
  communicating goals to employees throughout the
  organization, and infusing employees to perform
  at a high level.

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Management Functions

• Controlling
• Monitoring employees' activities, determining if
  the organization is on target toward its goals,
  and making corrections as necessary.

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Management Skills

• Conceptual Skillthe ability to see the
  organization as a whole and the relationship
  between its parts.
• Human SkillThe ability to work with and through
  people.
• Technical SkillMastery of specific functions and
  specialized knowledge.

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Decision Making

• Decision a choice made from two or more
  alternatives.
• Part of all four managerial functions
• Decisions are made on the basis of
• Rationality
• Bounded Rationality
• Intuition

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Rationality

• Problem is clear and unambiguous.
• Single goal.
• All alternatives are known.
• Clear and constant preferences.
• Maximum payoff.
• The decision is in the best interest of the
  organizationnot the manager.

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Bounded Rationality

• Behavior that is rational within the parameters
  of a simplified model that captures the essential
  features of the problem.
• Making a decision that is good enough.

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Intuitive Decision Making

• An unconscious process of making decisions on the
  basis of experience and accumulated judgment.
• Making decisions on the basis of gut feeling
  doesn't happen independently of rational
  analysis. The two complement each other.
• Although intuitive decision making will not
  replace the rational decision-making process, it
  does play an important role in managerial
  decision making.

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MANAGEMENT -- the art and science of getting
things done through other peoples
efforts. Wilbur Cross, Dictionary of Business
Terms, 1999, Prentice Hall MANAGERS Generalist
s know something about a lot of things versus a
lot about a few things Look at problems from
many views Switch from problem to problem
quickly Working with people and promoting
organizational goals takes most of a managers
time (team building)
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MANAGEMENT HIERARCHY Management Level
Responsibility
TOP MANAGEMENT LONG RANGE PLANNING
MIDDLE MANAGEMENT SHORT TERM PLANNING
SUPERVISORS
EXECUTION
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MANAGEMENT TOOLS GOALS - Reflects what is
important to the organization - Help prioritize
work and resource allocation - Specific -
Measurable - Attainable - Relevant -
Time-bound METRICS - Measurement of actual
performance versus goals FEEDBACK - Goals and
Metrics facilitate feedback from
stakeholders COMMUNICATION with Superiors,
Direct Reports, Peers, Trading Partners, and
Vendors
Things that are measured tend to get done
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INFORMATION SYSTEMS / TECHNOLOGY Data -
Knowledge The annual rainfall in the Amazon
basin is 118 inches Joan of Arc was born in
Domremy, France on January 6, 1412 The
circumference of the earth is 115,920 miles
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INFORMATION SYSTEMS / TECHNOLOGY Use of
Information Information systems automate
processes and also generate data about the
processes they automate Firms use money,
people, information, physical property, and
time Skilled people are the most important
resource High-performance organizations use
creative combinations of information and skilled
people This combination changes structure, the
nature of work, and concept of authority
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Who is Frederick Taylor? The father of
Scientific Management the 1st Efficiency
Expert. He was interested in machines --
apprenticeship in industry Midvale Steel
Shocked by how inefficient his fellow workers
were Soldiering timed workers with
stopwatches break down job into parts, make
parts efficient figure out how to hire the
right worker for the job give the worker
appropriate training introduced incentive pay
plans (workers were assumed to be motivated
only by money). Believed would lead to
cooperation--management and worker Studied
design of shovels and introduced a better design
at Bethlehem Steel Works, reducing the number of
people shoveling from 500 to 140