GSA EGov Efforts

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GSA E-Gov Efforts
John Sindelar Deputy Associate Administrator Offic
e of Governmentwide Policy November 7, 2003
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Background

• In support of the Presidents Management Agenda,
  GSA is leading five E-Gov Initiatives aimed at
  simplifying and unifying how business is
  conducted in the Federal government.
• The five GSA-managed E-Gov initiatives include
• eTravel
• E-Authentication
• Federal Asset Sales
• Integrated Acquisition Environment
• USA Services

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eTravelValue Proposition

• A common, customer-centric, web-based travel
  management service
• Reduces costs
• Establishes a cost model
• Creates a policy environment
• Use of best travel management practices
• Will save at minimum 500M over the next 10 years

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eTravelKey Features

• Competitively sourced web-based service
• Online booking engine
• Self-service process
• Travel Management Center Customer support
• Travel authorization voucher system
• Fulfillment ticketing
• Business data warehouse and business intelligence
  tools  
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eTravel Milestones

• Issued draft Request for Proposal Oct 2002
• Provided online booking engine Dec 2002
• Awarded eTravel contract to 2 vendors Aug 2003
• Complete Initial Operating Capability Mar 2004
• Commence full deployment Mar 2004
• 12 Agencies operational Dec 2004
• 18 Agencies Operational Dec 2005
• 24 Agencies Operational Dec 2006

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eTravel Lessons Learned

• Industry best business practices support
  direction
• Defense Travel System (DTS) experience has proven
  key
• Agency support and participation has been
  essential

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E-AuthenticationValue Proposition

• Citizens and Businesses
• Trusted, consistent method of providing identity
• Protection of data
• Government
• Provides advanced authentication capabilities
• Reducing redundant costs
• Reducing cycle times for agencies

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E-AuthenticationKey Features

• Setting standards for identity proofing
• Authentication level based on risks
• Consolidated approach will save more than 225
  million

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E-AuthenticationMilestone Dates

• Risks Assessments on eGov Initiatives Aug 2003
• Interagency Architecture Workgroup Oct 2003
• Commence pilot Nov 2003
• Report pilot results
  Mar 2004
• Phase 2 Authentication Architecture June 2004
• ( with interface specs )
  
  

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E-AuthenticationLessons Learned

• Industry is moving from proprietary systems-based
  on an open federated approach
• Transitioning from a centralized gateway to
  distributed model
• Engaging industry as a working partner is key
• Partner agency involvement is a crucial success
  factor
• E-Authentication Steering Committee has proven
  invaluable

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Federal Asset SalesValue Proposition

• Citizen Value
• Providing easy access to cross-agency asset sales
• Consistent buying experience and customized
  notification
• Government Value
• Maximize revenues on assets sold
• Increase cost effectiveness of service delivery

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Federal Asset SalesKey Features

• Create secure, efficient, one-stop, online
  e-marketplaces for excess government assets
• Government disposes of billions of dollars of
  underutilized, non-utilized, seized, and
  forfeited assets.
• Centralized, my-features, and notifications

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Federal Asset Sales Milestone Dates

• Final RFP for Personal Property Aug 2003
• Personal Property Vendor Selected Nov
  2003
• Utilization and Donation Study Results Dec
  2003
• Personal Property Solution launch
  Apr 2004
• Real Property RFQ/RFP awarded Apr
  2004
• Real Property Solution launch
  Aug 2004
• Migration of Solutions Oct 2004

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Federal Asset SalesLessons Learned

• It is difficult to force a solution
• Create an environment using agencies provide
  requirements and select solutions
• Communicate frequently with all stakeholders
• One size does not fit all (segment if needed)

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Integrated Acquisition Environment Value
Proposition

• Business Value
• Eliminate redundant data collection from
  companies
• Increased visibility of contracts to ordering
  offices
• Government Value
• Consolidate common functions through a shared
  services environment
• Purchase of goods and services faster and less
  expensive
• Eliminating duplicative systems and processes

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Integrated Acquisition EnvironmentKey Features

• Business Partner Network (BPN)
• - Consolidated Contractor Registry (CCR)
• - One-stop Reps and Certs (ORCA)
• eMarket Place
• - One-stop Contract Opportunities (FBO)
• - eMail Vendor Notification of RFPs
• - Central Access to all InterAgency Contracts
  (IDC)
• Inter-Govermental Payment processes (IGTS)
• Wage Determinations Online (WDOL)
• SBA Access Network (SBA PRO-Net)

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Integrated Acquisition EnvironmentMilestone Dates

• Business Partner Network
• Implementation of all contract
  registration in CCR
  Oct 2003
• eMarketplace
• Fully populate Interagency Contracts
  Directory (ICD)
  Oct 2003
• Implement emarketplace capability
  June 2004
• Intra-governmental Transactions
• All IT and rent transactions July
  2004

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Integrated Acquisition EnvironmentLessons Learned

• Legal/policy changes are hard
• Cross-agency management and funding
• Legacy system integration is significant
• Change Management

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• USA Services
• Value Proposition

• Citizen and Business Value
• Single face of government
• Simple and responsive access to government
  information and services
• Government Value
• Facilitate Change Management
• More citizen customer service centric
• Establish a standard for Citizen Service
• Reduce costs
• Providing best value

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USA Services Key Features

• Handle agency mis-directed telephone and email
  inquiries (free service)
• Tier 1 telephone and email inquiries handled
  (fee for service)
• Services provided by GSAs National Contact
  Center
• Self-service interactive voice response (IVR)
  service
• Spanish and TDDY support
• Two business day turn around on all emails

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USA Services Milestone Dates

• Manual routing of email messages from
  Dec 2002
• FirstGov to 10 partner agencies
• Email capability established
  Apr 2003
• Conduct official OMB launch of USA Services
  July 2003
• Award new National Contact Center
  Mar 2004
• 20 Working agreements with agencies and nine
  Sept 2004 Tier 1
  agency customers

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USA Services Lessons Learned

• Piloting/testing builds trust and confidence in
  service
• Demonstrate your own agency is committed to
  program
• Identify low risk opportunities

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SmartBUY Mission

• Improve overall security
• Reduce software costs
• Improve configuration management
• Establish efficient Asset Management

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GSA E-Gov Efforts

• For more information contact
• John Sindelar
• Deputy Associate Administrator
• Office of Governmentwide Policy
• john.sindelar_at_gsa.gov