COMMAND BRIEF

1
Military Surface Deployment and Distribution
Command
Transformation and Families First
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Agenda

• Base Realignment and Closure (BRAC)
  Transformation
• Personal Property
• Families First
• Defense Personal Property System (DPS)
• Families First (FF) Update
• Phase I
• Phase II
• Phase III

3
BRAC Transformation

• Strategic Policy/Guidance of DoD HHG program
• USTRANSCOM J5/4
• Acquires more policy
• Operation management of DoD HHG program
• HQ SDDC retains

4
Policy Functions Transferring fromHQ SDDC to
USTRANSCOM J5/4

• Personal Property (PP) program/policy
  interpretation and guidance
• Prepares and recommends staff revisions to
  Defense Transportation Regulation (DTR)
• Provide Program/Policy guidance for Direct
  Procurement Method, PP Storage, and Privately
  Owned Vehicle (POV)

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Procedural Guidance Transferring from HQ SDDC to
USTRANSCOM J5/4

• Staffs/recommends revision to DTR
• Reviews recommendations from Carriers DoD
  activities
• Review/analyze Federal Register Announcements,
  Regulatory Changes
• Staff/publish Traffic Management Advisors (TMA)
• Updates and maintains Pamphlets
• Its Your Move, POVs, shipping your POV, and
  storing your POV

6
USTRANSCOM J5/4Functional Proponency

• Serve as functional proponent for HHG Policy
• Provide subject matter expertise
• Reviews PP acquisitions

7
HQ SDDC Retains

• Functional proponency and management of current
  programs
• Functional proponency and management of the
  Families First program
• Interaction with Industry

8
From HQ SDDC to USTRANSCOM

• New name Joint Program Management Office
  Household Goods Systems (JPMO HHGS)
• The Defense Personal Property System (DPS)
  Program Management Office (Oct 06)
• All software development and acquisition
  responsibilities of DPS
• The Transportation Operating Personal Property
  Systems (TOPS) Program Management Office
• TOPS sustainment responsibilities
• HHG Future Services

9
Phase I Update

• Electronic Billing and Payment
• Customer Satisfaction Survey

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Electronic Billing and Payment

• Updates
• Central Web Application (CWA) 4.2 released on 16
  Feb 07
• CWA News U Can Use newsletter Mar 07 edition
• Phase I Business Rules published Feb 07 as
  Appendix T in DTR
• PowerTrack Training
• SDDC Symposium Apr 07
• Functional Breakout Sessions
• 24 Apr, Tuesday (140pm255pm and
  315pm430pm)
• 25 Apr, Wednesday (130pm245pm and
  315pm430pm)

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Electronic Billing and Payment

• Status as of 19 Apr 07
• Number of Phase I Shipments Booked 393,930
• Number of Invoices paid in PowerTrack 665,156
• Average Invoice Payment Cycle Time 9.3 days -
  14 w/AE days
• Average payment time for last 5 weeks 3.4 days
• Total dollars paid to TSPs 1.63B
• Total Prompt Pay Interest (PPI) paid
  TSPs 165,147
• Total number of ebills paid 14,645
• Number of invoices in Audit Exception 831
  (1.3M)

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Customer Satisfaction SurveyServices Metrics by
Branch of Service
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Customer Satisfaction Survey
Transportation Service Provider (TSP) Statistical
Validity
We have sufficient results to fairly score all
TSPs
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Customer Satisfaction Survey

• SDDC actions
• Staff Assistance Visits emphasize survey process
• Business cards on website for Personal Property
  Shipping Offices (PPSOs) and TSPs to use
• Developing a poster for PPSOs and Family Support
  centers

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Customer Satisfaction Survey

• Military Service actions
• Increase a higher email address/phone number
  capture rate
• Stress to Members to complete their surveys
• Comply with DTR instructions pertaining to
  survey
• TSPs
• Upon shipment delivery, remind customers to
  complete survey

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Phase II Update

• JPMO HHGS The Defense Personal Property System
  (DPS)

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DPS

• Bottom-line
• We did not support Mar 07 End-to-End Early
  Operational Capability (EOC)
• We will delay End-to-End from Spring to Fall
  2007 due to
• Software problems identified during
  System/Software Acceptance Test (SAT)
• Personnel, Policy / Process, and Peak Season
  concerns

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DPS

• Challenges highlighted in recent weeks
• People BRAC-induced losses to JPMO have
  accelerated
• Policy / Process Transportation Service
  Providers (TSPs) Associations have
  concerns with and objections to Families First
  procedural and business rules
• Problems DPS Systems Acceptance Testing by
  functional stakeholder testers
  completed 23 Feb with disappointing
  results
• Peak Season 27 Feb stakeholders consensus
  recommended delay in end-to-end EOC
  phase-in until Fall 07, after peak
  season

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People

• BRAC-induced personnel losses
• Rapidly draining capability and experience from
  JPMO HHGS
• Mitigation
• Expedited hiring actions
• 5 positions currently posted on USAJOBS.gov
  website
• 3 functional personnel provided by J3, J5/4 J6
  
• JSAT Joint Stakeholder Advisory Team
• Army offered 5 in-garrison
• USAF offered 6 in-garrison
• Marines offered 1 in-residence
• Pasha Group offered 1 in-residence
• All American Van Lines offered 1 in-residence
• Still consolidating other offers of support

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Policy/Process

• Phase II Families First Policy (DPS IOC)
• Industry wants Business Rules Published in the
  DTR
• Mitigation
• Business Rules are on SDDCs FF website
• Federal Register notices have been published
• Next Step TC Publish Business Rules in DTR by
  Jul 2007
• Publish information applicable to DTR Audience

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Problems

• Systems Acceptance Testing (SAT) completed 23
  Feb
• Have solved significant number of problems found
• Test Problem Report Status
• Close Problem Reports (fixed/test
  ed, duplicates, or non-issue) 871
• Engineering Change Proposals (above
  baseline) 220
• Open Problem Reports 405
• Total Problem Reports 1,496
• Mitigation
• Performing scenario regression testing 23 Apr
  15 May with JSAT support

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Peak Season
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DPS FOC/FF Phase III

• Risks/Challenges
• DPS FOC includes NTS and DPM
• Scheduled for Fall 08
• Estimated 14-16 month development cycle
• Funding is being sourced for FY08
• Development can only begin after Oct 07
• Updated NTS and DPM Business Rules posted to
  SDDC website
• Suspense date for Industry comments is 30 April

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Revised Game Plan

• Resolve software problems
• Finalize Families First Business Rules
• Smooth JPMO HHGS transition to Scott AFB

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Revised Game Plan Schedule
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Way Ahead

• People
• Continue to expedite hiring actions for
  replacement personnel
• Reconstitute JPMO HHGS ASAP
• Detail SAT testers from Services to maintain
  momentum
• Policy/Process
• Publish final Business Rules in DTR

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Way Ahead

• Problems/Peak Season
• Continue to test and spiral capability into
  production to exercise software and processes
• Delay user end-to-end final acceptance and
  phased-in functionality until Fall 2007
• Q3 and Q4, FY08 DPS FOC (FF Phase III/DPS
  v2.0), add NTS and DPM, sunset TOPS

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Questions?