Serviceonce Release 4.3 preview Kathryn Zegowitz

1
Service_at_once User Group Meeting

• Service_at_once Release 4.3 preview Kathryn
  Zegowitz
• Review of major rate changes for FY2004 Kathryn
  Zegowitz
• Preview of new WITS2001 website Cindy Larkin
• Overview of Bill_at_once Direct Billing Cathy
  Payne
• Overview of TOPS/Morris Centralized Billing
  James Clatterbuck
• Review of Billing Dispute Process Mark Howard
• Issue Roundtable

2
Service_at_once Release 4.3

• Production Date 11/10/2003
• New Products available on WITS2001 contract
• Dedicated Audio Ports (24 x 7 bridge for a
  dedicated
• number of ports) This service will show up on
  the Auxiliary
• Service Report LCM033
• EIDSR (Enhanced Intelligent Dedicated SONET Ring)
• Four new Custom Redirect features
• Single number destination (all services go to one
  number)
• Supergroup (ability to activate all groups at one
  time)
• Alternate Central Office trigger (in case of
  entire CO failure, the
• triggers are moved back into the other CO that
  serves that CO)
• Custom Application (allows custom pricing for
  boutique
• customizations to CRS)

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Service_at_once Release 4.3Screen Changes

• You asked for it!!
• SA Name and Address on Drop down

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Service_at_once Release 4.3Screen Changes

• Order Number Changed to reflect contract

SYYYYMM0199999
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Service_at_once Release 4.3Screen Changes

• Service and Set Type added to Order Summary

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Service_at_once Release 4.3Screen Changes

• Add Ons for Meridian Business Systems sets

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Service_at_once Release 4.3

• Report Changes
• Call Appearance Report LCM010 Add LG and SA
• Working Circuit and Trunk LCM013 Add Forward to
  
• TN for Custom Redirect Service
• Order Summary Report Add DOID and Priority

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Service_at_once Release 4.3

• Other Changes
• User will have to put in a time when future Date
  Due is
• assigned on an R class soft change order
• 0000 means immediate
• Increase the size of the Order Remark field
• Field grows to accept additional characters
  only
• when needed (up to 1000 characters)
• Sort Order changed for National ISDN dropdown
• DSL feature now available to put against analog
• DMS lines

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Service_at_once Release 4.3

• Export Find Results
• Line Find
• Circuit Find
• Auxiliary Find

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Service_at_once Release 4.3
New Export Button
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Service_at_once Release 4.3
Keep climbing directories until you see your
local drive
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FY 04 Rate Changes

• ISDN charges for 1BD Multi-Point Owner lines has
  been decreased by 1.98 - 4.75 depending on Rate
  Group
• Increase of some Professional Services Labor
  CLINs
• (approximately 3)
• WITS2001 Website has a link to view the specifics

13
WITS2001 Web Site Refresh

•       New Look / New Navigation
• Expanded News area on Homepage
• Added Sub-sections in Navigation Bar
• Revised Quick Links
•  
•  Additions and Revisions
• Added Training / Users Guides section (not
  available in prototype)
• Revised Products Services section
• Enhanced printable pages
•   
• Search Engine Finally!

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WITS2001 Web Site Refresh

• Check out prototype at http//stage.wits2001.com/d
  emo/index.aspx
•  
• View available pages Homepage, Clients Guide,
  and Products Services
• Homepage
• Note layout
•   
• Clients Guide (only Overview page available)
• Click on Clients Guide in left-hand Navigation
  Bar
• See sub-sections displayed in Navigation Bar
• Note layout changes yet same text
•  
• Products Services
• Click on Products Services in left-hand
  Navigation Bar
• Choose each sub-section
• From Services Overview page, click on Wireless
  Products and Service Plans
• At bottom of Wireless overview page, click on
  Print button
• View printable page

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WITS2001 Web Site Refresh

• Try Quick Search
• This prototype is not fully-functional so please
  follow these steps with this keyword
• From the Homepage, type ISDN in the box under
  Quick Search
• Press ltentergt or click on GO
• When completed, an Advanced Search capability
  will be available. The Search Engine function
  will incorporate the Pricing Tables.
•   
• We hope you like what you see! Your comments and
  suggestions are welcome. Please be as specific
  as possible. For example, Add a Return to top
  of page on the overviews is more helpful than,
  Its difficult to navigate.
•  
• Send your feedback to wits.2001.csc_at_verizon.com

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Bill_at_once Direct Billing

• Centralized Versus Direct Billing
• Bill Media/Payment Options
• ASCII File Information
• Billing Transition Strategy

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Centralized Billing vs. Direct Billing

• Centralized Billing
• Verizon bills GSA GSA bills end users via TOPS
• End user remits payments to GSA
• All bill inquiries/disputes are negotiated
  between GSA and Verizon
• Direct Billing
• Verizon Bills Individual Agency
• End user remits payments to Verizon
• All bill inquiries/disputes are negotiated
  between Agency and Verizon
• TOPS balances are not included on the Direct bill
  
• Direct bill summarizes charges at BAN (account
  invoice number) and BAC levels

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Bill Media/Payment Methods for Direct Billing

• Paper copies of the bill can be provided
• Text files depicting the paper invoice are
  available on CD-ROM or via FTP
• ASCII fixed length format files for Direct Bills
  are available on CD-ROM or via FTP
• Bill is viewable via the WEB to designated
  end-users.

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ASCII File Information

• ASCII fixed length flat file will be on CD-ROM
  and include the following records
• General invoice information
• Adjustments
• Payments
• Customer information
• Service instance information
• Recurring and non-recurring charges
• Usage charges
• ASCII User Guide is provided to the Agency for
  the file record layout

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Transitioning from Centralized to Direct Billing

• TOPS/Morris E-Bill
• Replaced with Bill_at_once invoice for WITS2001
  Verizon charges only
• Bill_at_once
• Documentation is completed by Agency with GSA
  prior to transition
• Service_at_once order issued by the CSC to
  transition BACs from Centralized to Direct
  billing
• Transition is effective on an agreed upon date
  within a 3 month period
• Direct bill will begin with a zero balance
• Bill date will be determined by Verizon

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Overview of TOPS/Morris Centralized Billing

• James Clatterbuck
• (See separate presentation)

22
Billing Dispute Process

• Mark Howard - GSA

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Issue Roundtable