The Virtual Office

1
The Virtual Office

• Working Remotely

2
Speakers

• John Fredette
• Fredette Systems IT Consulting
• Dave Peiser
• Peiser Solutions
• Anna Luksich
• Kaiser Associates IT Consulting

3
Remote options

• VPN - Secure Access across the Internet
• Windows XP built-in Remote Assistance Remote
  Control
• Single User Remote Control - PCAnywhere, NetOP,
  WinVNC
• Multiuser Remote Control - Microsoft Terminal
  Server Citrix Metaframe

4
VPN - Virtual Private Network

• Address current business trend
• Increased telecommuting
• Widely distributed global operations
• Private network uses a public network to connect
  remote sites

5
Distributed Operations
6
VPN Compared

• Local Applications/Remote Data

• Remote Applications/Remote Data

7
Future of VPN

• Worldwide revenue from sales will grow by 31 to
  874 million in Q3 - 2003
• Key market driver is the ready availability of
  low-cost Internet bandwidth

8
Shark Encounter
9
What does it do?

• VPN uses "virtual" connections routed through the
  Internet
• Connects in a secure fashion

10
VPN Secure Tunnel
11
In the past but still in use

• Wide-area network with expensive, dedicated lines

12
An Organization grows

• Number of leased lines increases
• Limits the flexibility for growth

13
How does it work?

• Logically operates as a WAN link between sites
• User calls a local ISP
• Data is wrapped with a header that provides
  routing information
• Data being sent is encrypted for confidentiality

14
Why change?

• Expense of WAN
• Less expensive solution available
• Popularity of the internet
• Scalability
• Mobile workers

15
Performance

• Performance varies
• Internet Speed
• Encrypted throughput
• Number of users
• Consider future growth

16
Ease-of-Use

• Looks just like you LAN/WAN
• Just a little slower
• Microsofts VPN solution

17
Demo
18
Disadvantages

• Requires understanding of security issues
• Requires proper deployment
• Performance over the Internet
• Availability of Internet
• Different vendor incompatibility

19
Types of VPN

• Service
• Hardware

• Software
• Combination

20
Prices

• XO VPN
• 250/month Service over existing connection
• WatchGuard
• 5 User License Bundle 200
• Firebox SOHO 6tc 500
• Cisco
• 7200 VPN Router 9,000
• Microsoft
• Comes with OS at no extra charge

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Questions
22
Single-User Remote Control Software
23
Single-User Remote Control Software

• What is Remote Control?
• Product Demonstrations
• Comparison
• Summary

24
What is Remote Control?

• Take control over another PC
• Host and Client
• Access from anywhere
• Screen display
• Run programs remotely
• Transfer files

25
Distributed Operations
26
Remote Control Programs

• Remote Applications/Remote Data

• Local Applications/Remote Data

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Windows XP

• Included when you buy Windows XP (Not Office XP)
• Two flavors of remote control
• Remote Desktop
• Remote Assistance

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Windows XP Remote Desktop

• Complete control
• Work PC (Host) must be XP Pro (XP Home does not
  work)
• Client PC (Client) can be Windows 95, 98, ME,
  NT or XP
• Run any program
• Transfer files
• One disadvantage

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Windows XP Remote Assistance

• Assist user of Host PC
• Host PC and Client PC must both be Windows XP
  (either XP Pro or XP Home)
• Access via Instant Messenger or email
• Could be used for online tutoring and assistance
  for clients with QuickBooks or other products

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Distributed Operations
31
Demo
32
Symantec pcAnywhere

• Well-known program
• Remote control and assistance
• Transfer files
• Secure

33
Demo
34
GoToMyPC

• Web browser-based All you need is Internet
  Explorer or Netscape
• Very easy to use
• Can access via web anywhere in the world
• Monthly charge

35
Demo
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More Remote Control Software

• NetOP
• Editors Choice PC Magazine, 7/2002
• Full-featured product
• Windows, Unix, Linux support
• WinVNC
• Free
• Less features, no file transfer

37
Product Comparison
38
Summary

• Capabilities
• Products

39
Questions
40
Multi-User Remote ControlMicrosoft Terminal
Server and Citrix MetaFrame

• Microsoft and Citrix
• Windows NT4 Terminal Server Edition
• Citrix MetaFrame XP
• Microsoft Windows 2000 2003

41
Company-wide solution

• More than a couple of remote users
• PCs with older or non-compatible operating
  systems can be put to use
• Remote connection is to server, not individual
  PCs

42
Connect from Anywhere
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Thin-client, server-based computing architecture

• Secure communication
• Centralized management
• Immediate support - shadowing

44
Demos
45
Operating System Requirements

• Client
• Terminal Server
• DOS, OS/2, Windows 3x, 9x, Me, NT4, 2000, XP,
  Macintosh, Internet Explorer
• Requires Remote Desktop client free download,
  included in Windows XP
• Citrix
• All of the above andthe entire Unix world
• Requires Citrix ICA client free download
• Server
• Terminal Server
• Windows NT4 Server TSE, Windows Server 2000,
  2003
• Requires installation of Terminal Services in
  Application Server Mode
• Citrix
• Same as above and
• Citrix MetaFrame server software

46
What Microsoft has that Citrix doesnt

• Less cost - Nothing extra on the server
• Client software built in to Windows XP

47
What Citrix has that Microsoft doesnt

• Speedscreen Technology
• More and better administration tools
• Better suited for lower speed connections

48
Licensing

• Terminal Services
• Windows Server Client Access Licenses (CALs)
• TS CALs
• Citrix
• Windows Server CALs
• Citrix server license (comes with product
  purchase)
• TS CALs
• Citrix CALs

49
Costs

• Terminal Services
• Terminal Server CALs 73/ea
• Citrix MetaFrame XP

50
Other competitive options

• New Moon Systems Canaveral iQ
• JetroPlatforms CockpIT BoostIT

51
Questions