The Association of North Carolina Health And Science Libraries

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The Association of North Carolina Health And
Science Libraries

• Angie Santiago
• President, Triangle Chapter
• Contingency Planning Association of the Carolinas

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What is CPAC?

• A professional peer group formed in the late
  1980s to
• Provide a forum for the interchange of ideas,
  topics, information, best practices in business
  continuation
• Promote awareness of business continuity and
  contingency planning
• Identify common problems, propose solutions, and
  share lessons learned
• Identify resources, which may facilitate
  effective disaster recovery
• Provide CEUs to maintain professional
  certification
• Facilitate public/private sector cooperation
  during regional events.

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Members
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CPAC Leadership

• Board of Directors
• Bank of America
• Duke Energy
• PCA International
• Premier Inc.
• Transamerica Reinsurance
• Advisors to the Board
• Charlotte Observer
• Mecklenburg County Emergency Management
• NC Emergency Management
• The Training Company

• Charlotte Chapter
• Same as Board of Directors
• Columbia Chapter
• ACS, Inc
• CPO, Inc.
• Triangle (Triad) Chapter
• 3D Consulting Services
• DHHS, Office of MMIS
• Hosted Solutions
• UNC Chapel Hill

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Sponsors
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Continuity of Library ServicesA Strategic
Approach.
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Interrelationship of Plans
NIST Special Publication 800-34
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What Did You Promise?

• Mission
• Providing convenient and effective access to high
  quality library services, collections in a
  variety of formats, and information resources
  designed to meet the curriculum, research,
  professional, intellectual, creative and personal
  needs of the community.

Georgia Southwestern University The James Earl
Carter Library
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What Do You Offer?

• Physical and electronic access to an array of
  information
• Librarian consultation
• Education and instruction
• Borrow services / Interlibrary loan 
• Research assistance
• Information technology
• Meeting space
• Solace

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Who Utilizes Your Services?

• Students
• Faculty and administration
• Community
• Healthcare providers
• Patients
• And more

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How Do You Deliver Your Services?

• Access to the library services comes in two
  forms
• Electronic
• Physical

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Continuity of Services

• Focuses on ensuring the availability of services
  or operations as specified in your librarys
  mission.
• Formal statement from the library to its users on
  the services that will be or will not be
  available in the event of a disaster
• Modified service level agreements

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Continuity Objectives

• Reduce confusion during the catastrophe period
  through a clearly defined course of action.
• Identify personnel responsible for disaster
  recovery.
• Provide pre-planned and pre-tested steps
  necessary to immediately relocate critical
  services.

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Where Do I Start?
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Where Do I Start?Plan to Respond

• Before understanding what services you will be
  able to provide you must know the following
• What services are the most critical?
• Who is authorized to identify the criticality of
  those services?
• Who is affected by the lack of those services?
• What is my responsibility to meet the
  expectations of those services?
• Remember your users expectationsinstant
  information

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The Library Service Agreement (LiSA)

• Clarify and document the availability of services
  
• During a disaster declaration your LiSA will
  communicate
• What level of disaster has been declared
• What library services are and are not available
• How library services be delivered
• The alternate services
• The alternate location
• The hours of operation
• Define service priorities
• Outline escalation process
• Educate your users on the librarys disaster
  plans
• Publish your plans on the librarys website

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Determine Level of Availability
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NIMS Incident Command System

• Develop and implement a modified National
  Incident Management System (NIMS) Incident
  Command System (ICS)
• Incident Commander
• Trained, qualified, and ready to serve as the
  leader of the temporary operation
• Finance
• Emergency procurements, monitors costs
• Provides accounting, records time, fiscal
  guidance
• Logistics
• Provides the resources and supplies.
• Transportation and set up of alternate site
• Operations
• Focuses on tactical issues and implements
  disaster plan.
• Plan
• Develops plan
• Collects and evaluates information
• Status of resources

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Your Plans Arsenal
NIST Special Publication 800-34
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Resources

• SIMFA BCP Critical Infrastructure Guide
• http//www.sifma.org/services/business_continuity/
  pdf/SIFMA_BCP_Infrastructure_2-07.pdf
• NFPA www.nfpa.org
• Business Continuity Workgroup for Health
  Organizations (BCPWHO) www.bcpwho.org
• CPAC www.cpaccarolinas.org

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Thank you!
Angie Santiago President, Triangle
Chapter http//www.cpaccarolinas.org Office
919-558-9258 x 26 Cell 704-562-9621