More nearshore than offshore

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More near-shore than offshore
March 30, 2004
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Software and Services exports growth
Fuentes Estudio JICA-CEPAL sobre Fuentes de
Crecimiento Económico en Argentina El caso de la
industria de software y servicios informáticos.
Buenos Aires 2003. Estimaciones propias.
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Why Argentina?

• Highly qualified human resources
• State-of-the-art telecommunications and
  information technology infrastructure
• Leader in spanish-content products
• Argentina is in the same time zone as Eastern USA
• New laws for software industry development
• Highly competitive prices of products and services

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Highly qualified human resources
The rate of argentinean university education is
the highest of Sud América University students
graduated in the last five years
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(No Transcript)
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Leader in spanish-content products
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Argentina is in the same time zone as Eastern USA
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• Multilocal Development Strategyl
• Distributed Clusters by regions
• Close to University Centers
• Public private entrepreunners

Córdoba
Río Cuarto
Santa Fe
Rosario
Mendoza
Buenos Aires
Tandil
Bariloche
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The report TODAYS TECHNOLOGICAL
TRANSFORMATIONSCREATING THE NETWORK AGE from
United Nations Development Program point out
Argentina as one of the potential leaders of
information era
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Call Center Services

• Argentinas advantages as an option for remote
  operation of contact centers worldwide also
  include
• educational level, the number of languages
  sponken and the cultural features of local agents
• world-class and experienced suppliers
• a wide range of services and multiple contact
  channels (voice, chat, e-mail, Internet)
• favorable time zone
• Availability of qualified agents

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Call Centers . Technology

• The local telecommunication networks have been
  expanded and renewed during the last decade. All
  network technologies are now digital with almost
  15 million lines installed. This means 45
  lines/100 people, the largest operation in South
  America.
• At the same time the latest telephone
  technologies and peripherals became available,
  including CRM and call center management software
  resources.
• As a result of increased technological
  investment, state-of-the-art technology and
  infrastracture worldwide is available to local
  teleservice companies to provide voice, e-mail,
  chat, VoIP, web collaboration and other services.

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Call Centers . Services

• Call Center activities include a wide range of
  services such as
• Telesales - Customer Care Service - Default
  Management- Crisis
• Management - Polls - Interview Generation -
  Subscriptions - Help
• Desk - Data Survey- Fundraising - Interactive
  Internet Services and
• response to all sort of enquiries.
• More than 50.000 telephone operators are working
  now.

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Experience and Trends

• The expertise of most local providers include
  more than 10-year world class services to
  international companies.
• As reported by the local newspapers, a number of
  multinationals such as IBM, AOL, Marriott Hotels
  and American Express have taken advantage of the
  local scenario to base their Call Center
  operations. Their telephone business operations
  have been moved to Argentina based on local
  service quality and costs. Thousands of
  Argentines are now making telephone calls abroad
  to offer business benefits.

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WEB SERVICES

• In the last decade, many venture capitals
  invested in the velopment of Latin America scale
  dot.com companies from Buenos Aires.
• Many of them have become regional e-enablers
  providing services to European and American
  corporations. IT marketing outsourcing services
  are a strong option no only because IT industry
  in Argentina was developed during .com golden
  years as the bigest in Latinamerica, but also
  cause enterteinment and adverticing industry is a
  traditional player global.
• Buenos Aires is a regional hub for retail and
  entertainment Internet services and a potential
  global player for the marketing industry.

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IT SERVICES

• Argentina presents a solid case for offshore
  software development and maintenance outsourcing.
  The main elements that support this statement
  are
• Argentina boosts a large and well trained pool of
  software engineers. Its infrastructure is the
  best in the region.
• Highest level of tertiary education in Latin
  America. Leaders in mathematical development in
  Latin America.
• The country has become very cost competitive due
  to the January 2002 peso devaluation.
• Latin America in general, and Argentina in
  particular have geographical advantages to
  traditional Asian destinations.

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IT SERVICES

• Its proximity to the US, and the fact that the
  time difference is almost negligible, eliminates
  many of the difficulties and hidden costs of
  offshore outsourcing. Teams in the US and in
  Argentina can interact naturally and frequently
  during the same working hours
• The three points raised above are fostering a
  very fast revolution in Argentinas software
  industry and it is expected that the country will
  become an important player in the offshore
  outsourcing business in the near future.
• Some organizations are already incorporating
  Argentina in their lists of possible destinations
  for offshore outsourcing
• Additionally, many multinational corporations
  have opened software factories in Argentina.
  Leading examples are

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IT SERVICES

• Motorola, NEC, and IBM. And others are close to
  announce the opening like Siemens and Oracle.
• Realizing the potential impact in the countrys
  economy, the Argentine Government has launched
  several initiatives to support the industry and
  to make sure to comply with international
  standars in terms of applicable laws such as
  intellectual property protection. New software
  law and 10 years strategic plan for the sector
  include concrete benefits for software companies.

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APEX AMÉRICA www.apexamerica.com Apex America is
an offshore Outsourcing Contact Center, located
in Argentina which provides inbound contact
center services to companies in the United
States. Apex America delivers Customer Care
services and Help Desk services to Fortune 1000
companies shortening distances through
telecommunications and state of the art
technology set up for leveraging client's
operation and services. Apex America will quickly
achieve and maintain service quality levels
providing excellence to your customers.
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CAT TECHNOLOGIES DE ARGENTINA www.cat-technologies
.com CAT is a leading global provider of Business
Process Outsourcing in Customer Contact Center.
CAT provides world-class outsourcing in Customer
Care, Telemarketing, Help Desk, Information
Services, Database Management, e-mail management
and professional services. CAT operates in
Spanish, English, Italian, French and Portuguese.
A professional team is ready to help you take
care of your most precious value your customers.
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CLIENTING GROUP www.clienting.com.ar Clienting
Group S.A. (CG) is an Argentine with 11 years of
experience in the Call Center Industry and more
than 700 seats (in 4 countries) integrated to
digital nets and with the last generation
equipment and software, that offers -Offshore
Call Center / Contact Centers Services Taken and
directed abroad, and operated from
Argentina. -Consultancy Services for setting up
inhouse Call Centers in companies interested in
operating from Argentina.
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E-VOLUTION www.e-volution.com E-volution is a
Business Technology firm that provides end-to-end
Internet operations management outsourcing
services to Fortune 500 companies. Our company
develops and manages online properties that help
our clients to develop profitable on line
strategies. Our processes are ISO 9001/2000
compliant, certified by TUV, giving proof of our
commitment to excellence. Our multidisciplinary
team combines highly skilled business
professionals, IT architects and multimedia
graphic designers. Evolution has offices in the
US, Latin America and Europe serving brands like
AE Mundo, Dockers, Levis, Microsoft, Peugeot,
Sony, Universal Music and Visa among others,
delivering in more than 10 languages to 25
countries.
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GLOBANT www.globant.com Globant delivers world
class offshore IT outsourcing services. With a
broad portfolio of solutions, ranging from
Internet Marketing, Software Development, to
Technical Operations Outsourcing we have a
special focus in open source technologies. Our
experienced team of professionals can work on
site, perfectly integrated with our offshore
center based in Argentina. We are constantly
exploring new ways to deliver better and faster
than our competitors.
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HEXACTA www.hexacta.com Your ideal partner for
offshore software development Hexacta is an IT
consulting and software development company. We
provide offshore development services to leading
US corporations from our software factory located
in Buenos Aires, Argentina. We offer the
traditional cost advantages and excellent quality
of the most prestigious offshore vendors with the
addition of our time zone proximity that allows
us to work hand in hand with your team and ensure
a successful collaboration. Our technical team is
qualified both on Microsoft and J2EE based
platforms. We have been formally assessed al CMM
Level 3 in 2003, and expect to be assessed at CMM
level 4 later this year.
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IDEA FACTORY www.idea-factory.net Idea Factory
Software is an organization oriented towards
providing software development to the largest IT
consumers in the world. Suppliers in our sector
can immediately recognize the characteristics of
our company and the distinguishing
characteristics of our resources, from the moment
they obtain qualified resources to carry out
projects for their own clients, and/or form
strategic alliances sustainable in the long term,
that allow for the improvement of the
cost-benefit relationship. Services Idea Factory
has defined the following project classification
End-to-end developments, Systems architecture,
Development of code components according to the
design specification, Re-engineering/Migrations,
Application Maintenance
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PATAGONIA TECHNOLOGIESwww.patagonia-tech.com Pata
gonia Technologies is a company based on
supplying advanced solutions that meet the
business needs of lifes daily challenges. We are
dedicated to the creation and the implementation
of Scientific- Technology applications for value
added Software Development using programming
languages of the fourth and fifth generation.
Taking advantage of Argentinas highly qualified
low cost labor pool, we offer a worldclass
telecommunications infrastructure, that will
position any company to efficiently and cost-
effectively achieve the highest quality
technological solution for todays demanding
business cycle. We are committed to uniting the
Global Village by moving technology out of the
hands of the few and into the minds of the many.
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Contact Screint_aa_at_fibertel.com.ar www.exportar
.org.ar/it