INFOTECH WEEK

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INFOTECH WEEK

• GOVERNMENT OF MAURITIUS
• OCTOBER 17, 2002

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E-GOVERNMENT SERVICES TO THE PUBLIC

• Thomas B.Riley
• Commonwealth Centre for Electronic Governance
• http//www.electronicgov.net
• E-mail triley_at_mobile.rogers.com

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E-Government A Definition

• E-government the ways and means in which public
  sector institutions (governments) use information
  and communication technologies to deliver
  services to the public.

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E-Government

• The goal is for governments to be able to offer
  citizens electronic services 24 hours a day, 7
  days a week.
  
• Offer services quickly, efficiently and
  economically.
  

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E-government Principles

• Leadership
• Vision
• Strategy for E-Government

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Benefits of E-Government

• Electronic Government (eGovernment) is about
  placing the citizen at the centre, creating new
  opportunities for the latter to access
  information and use public services.

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Benefits to the Citizen

• It will facilitate better delivery of information
  and services not only at government counters but
  through
  
• kiosks
• personal computers
• telephones and other electronic channels

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Benefits to the Citizen

• This will mean that citizens need not deal
  directly with the respective government agencies
  in order to obtain information or services,
  rather these services would be brought directly
  to the citizens.

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Types of Service Examples

• Payment of tax online.
• Register change of address
• Register births and marriages
• Motor vehicle registration
• Information on health services
• E-education

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Information Value?

• Greater availability of information also allows
  citizens to become better informed and better
  equipped to demand a higher standard of services.

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Information Value to the Public

• Improved information distribution across all
  layers of Government can provide universal,
  cheaper and easier access for citizens to
  Government.

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Benefits to Business

• Business will benefit from e-government in having
  timely access to valuable information thereby
  reducing the frustrations of business in dealing
  with regulations and policies fragmented across
  the current structures of Government.

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Value of E-Government for Business

• Process work permits online
• Register businesses online
• Receive invaluable economic and business
  information.
  
• Provide information about Mauritius Business on
  the Internet.
  
• Compete in the global marketplace

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Mauritius State of Readiness

• E-Education
• Cybercity
• Development of E-government strategy

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Conclusion

• Mauritius is in a position to quickly become a
  cyber intelligent country.
  
• It is the citizen that will benefit the most from
  this evolution.