Application Architecture

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Application Architecture

• Esnatech Unified Communications platform

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Content

• 1. Telephony Integration
• 2. Web Access
• 3. Email Networking
• 4. Unified Messaging
• 5. CTI Desktop Connectivity
• 6. Other Modules
• Administration
• LDAP
• 7. Complete Architecture

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1. Telephony Integration
Voice Server Architecture
PBX
EEAM
1. Analog / Digital Integration 2. IP
Integration 3. T1/E1/ISDN Interface EEAM
Enterprise Edition Access Manager
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2. Web Access
WEB Client
Voice Server Architecture
Internet Information Services
WAP Client
Web Client - http https WAP Client SRM
Service Recovery Management. EEAM Enterprise
Edition Access Manager
EEAM
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3. Email Networking
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4. Unified Messaging
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5. CTI Desktop Connectivity
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6. Other Modules
Voice Server Architecture
System Administrator PC
EEAM
Active Directory LDAP Server
MMC Microsoft Management Console LDAP
Lightweight Directory Access Protocol EEAM
Enterprise Edition Access Manager
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7. Complete Architecture
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Esnas UC Server Software

• Middleware at the core of all enterprise
  communications
• Single platform for voice, mobility, messaging,
  and presence
• Directs communications based on established
  workflows and policies
• Proven integration with diverse enterprise
  telephony systems
• Proven integration with major email platforms
• Proven integration with enterprise databases
• Adds substantial value to business applications
• Simplifies management of communication
  infrastructure for IT professionals

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Unified Communications Architecture
GroupWare Solutions
User Access
MS Exchange 2000/2003/2007 Lotus Dominos Novell
GroupWise Google Apps ZIMBRA IMAP servers
POP3 IMAP WIFI SIP DTMF Speech HTTP HTTPS XML VXML
SIP SOA IMAP
UC services
Enterprise portals
BEA EIP MS Sharepoint IBM WebSphere
Universal access Gateway to content
Business Applications
Microsoft CRM, Oracle Salesforce.com,
Frontrange, ACT SAP, Netsuite Binnacle
Browser
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UC Server Architecture Overview (continued)
UC Services
Windows Desktop
LDAP Active Directory
Database (Sybase)
Outlook, Lotus Notes, GroupWise
Mail ServerExchange, Dominos, GroupWise, IMAP
Database Access Component (EEAM)
License Manager
Mobile Device J2ME, BlackBerry, Windows
Client Gateway Services (UMST)
SMTP Server/IMAP POP 3 Access
Directory Gateway Services (LDAP)
Mail Server Gateway Services (TSE)
Web Gateway Services HTML, WML, IMAP, POP
Admin Tool
Reporting Tool
Utility Services
SMS Connector
CRM, Other DB Salesforce, SQL Server, Custom
Access
Client DB, CRM
Voice Server, FAX Server, IVR Engine
WWW
Telephony Gateway Component (EEVoice) Voice, Fax,
CTI Services
WAP
Speech Services Nuance ASR/TTS
CTI ServicesCSTA/MITAI/TAPI/SIP
IMAP/POP
IP AccessSIP/TAPI/MITAI/VTI
TDM AccessDialogic/Eicon
Live Communication Server
Desk Phone XML
IP PBXSIP/3Com/Avaya
IP AccessSIP/TAPI/MITAI/VTI
PBX CTI Stream SIP-CSTA/ TAPI/CSTA/MITAI
ClientApplications
Back OfficeApplications
Telephony Infrastructure
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UC Server Architecture Overview

• Highly modular solution
• UC services can be enabled / disabled
  individually
• Easy to customize based on customer needs
• Deployable on a single server or on a cluster of
  servers
• Primary Server Components
• Communication system abstractions (wrappers)
• UC engines / services
• Relational databases
• Technical libraries
• Unparalleled Interoperability
• More than 100 different PBXs from all major
  vendors Cisco, Nortel, Alcatel, Siemens, Avaya,
  NEC, 3com, etc.
• Integrated IP telephony support SIP, TAPI, CSTA,
  SIP-CSTA
• Out of the box connectors to enterprise
  applications Salesforce.com. MS CRM, MS Outlook,
  Goldmine, Act, etc.
• All major email platforms Microsoft, IBM,
  Novell, any IMAP-compliant platform
• Databases Sybase, MS SQL, MySQL, Oracle, any
  other SQL database
• 3rd party technology ASR, TTS, Fax

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Application Architecture

• Esnatech Unified Communications platform