A Scam - Review of Springhill Suites Houston Medical Center

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VALUEINVESTINGNEWS A Scam - Review of Springhill
Suites Houston Medical Center
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By herashowel on Fri, 2012-03-09
0612  General Springhill Suites Houston Medical
Center/Reliant Park Traveler ReviewsRanked 91
of 425 hotels in Houston50 Reviews 50 reviews
from our communityTrip typeFamily reviews
(16)Couples reviews (6)Business reviews
(17)Solo travel reviews (5)Friends reviews (3)
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A Scam! - While this hotel is clean, I would
NOT recommend staying here, especially if you
need to rely on taxis for transportation. First,
we asked for three days in a row for the drain in
the bath/shower to be unclogged, which was never
done. Standing in inches of water while taking a
shower is not my idea of fun. Much worse however,
was the scam the hotel seems to be running
regarding taxis and car service. The last night
of my stay, I requested an early morning cab to
go to the airport. I was told it would be taken
care of. Shortly after, the front desk called my
room, asking if I wouldnt prefer a town car. I
was told this was suggested because the cab
drivers had been adding extra distance to rides
to drive up the cost of the fare. Since I had
taken a cab from the airport to the hotel, I had
a sense of the cost, and felt confident that I
could be firm with the cab driver, especially
since the cost of the town car was quoted at 10
more. The next morning,
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I showed up in the lobby at 445 am for my cab.
The person at the desk informed me that no cab
had been called, that cabs dont work that way
here, and strongly suggested (again) that a town
car be called, since that was the only way to be
sure of a quick arrival. The price     this
person quoted me was now 5 more than a cab ride,
and feeling desperate, I agreed. Once in the town
car, I asked the driver if there was any
arrangement with the hotel to pass along part of
the fare to the hotel. He acknowledged that there
was. I believe this is reprehensible. I should
add that the three times I took a regular cab in
Houston, the service was prompt and
pleasant.Stayed July 2008
5
Business trip to Houston - Rooms are nice and
clean, but the beds are a bit hard and the AC
unit (and in houston, you will need that running)
is a bit loud. The common areas like the hallway
and the lobby were very warm, not quite as warm
as it was outside, but the AC was clearly not
being used in those areas. Breakfast was good,
staff nice and helpful, not a bad place to stay,
but could have been a bit better.
6
So comfy!! - I really liked our stay at this
hotel this weekend. The front desk lady was very
nice, treated us with courtesy and respect.
Everything was hassle free. The beds, pillows and
comforters were nice, soft and comfortable. Our
room was quiet and we were able to sleep well.
The continental breakfast was very nice, waffles,
fruit, cereal, yogurt, eggs and sausage. I would
recommend this hotel to anyone. Liked Friendly
atmosphere and comfortable bed, Close to nice
restaurantsDisliked Nothing Wonderful stay -
Stayed here for 4 nights during the NCAA
tournament. Located about 1/2 mile (easy to walk)
from Reliant Stadium. Suite was very comfortable
and the flat screen tv in the living room was
awesome. Breakfast was generally good. Waffle
bar, juice, pastries, yogurt, oranges and apples.
Egg and sausage was mediocre.
7
Two computers, a printer, and a fax machine in an
alcove off the dining room. Customer service was
great. Had a small problem with the mini-fridge
and maintenance came within 5 minutes. Only issue
would be the air conditioner unit in the bedroom.
Light sleepers might find it noisy. Liked
locationDisliked noisy air conditioner but not
a big problemStayed March 2008, traveled with
friends Decent accomodations - The room was
clean, and I had no issues with my stay. Stayed
November 2007, traveled on business