A T T I T U D E

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A T T I T U D E
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A SMALL TRUTH TO MAKE LIFE 100
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If
A B C D E F G H I J K L M N O P Q R S T U V W X Y
Z
is equal to
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
20 21 22 23 24 25 26
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Hard work HARDWORK 8118423151811
98 Knowledge KNOWLEDGE
11141523125475 96
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Love LOVE 1215225 54Luck LUCK 1221
311 47 (don't most of us think this is the
most important???)
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Then what makes 100? Is it Money? ... NO!!!!!
MONEY 131514525 72 Leadership?
... NO!!!! LEADERSHIP
1251451819916 89
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Every problem has a solution, only if we perhaps
change our ATTITUDE To go to the top, to that
100,
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ATTITUDE ATTITUDE 120209202145
100 It is OUR ATTITUDE towards Life and Work
that makes OUR Life 100
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Why Attitude?

• 1 die
• 3 move
• 5 adopt new habit
• 9 find price too high
• 14 are disappointed with the product quality
• 68 are dissatisfied by the attitude displayed by
  the employees

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Interpersonal Attitude
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ATTITUDE
- Attitude is the mental position or
feelings with regard to a fact or
state. - A habitual mode of thought or
feelings. - A posture or position expressing
some thought or feeling Human being
can alter their lives by altering their attitude
of mind A study (Harvard Univ.) on attitude
reveals When a person gets a job or
promotion - 85 of the time
because of attitude - 15 due to
intelligence knowledge of
specific facts and figures. Attitude is
the FOUNDATION Success is the BUILDING
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Factors determining attitude

• - Environment
• - Experience
• - Education
• Environment consist of
• Home
• School
• Place of work
• Effect of media
• Cultural background
• Religious background
• Traditions and believes
• Social environment
• Political environment

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• Benefits of ve attitude
• Increases productivity
• Fosters team work
• Solves problems
• Improves quality
• Makes a congenial atmosphere
• Breeds loyalty
• Increases profits
• Reduces stress
• Inspires others

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• While ve attitude leads to
• Bitterness
• Resentment
• Friction
• Bad image
• High stress levels for themselves and
  
• others
• Semi negative attitude
• Paralysis due to Analysis

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There are 8 general steps to build and maintain
positive attitude

• Change focus, look for the positive
• Make a habit of doing it now
• Develop an approach of gratitude
• Build self esteem
• Away from negative influences
• Learn what to do and how?
• Start the day with something ve
• Training re-training

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Literally motivation means incitement or
inducement to act or move. -Motivation
is the drive that encourages action or
feelings -Motivation means igniting
the spark for action Most people are good
people , but they can do better.Most people
already know what to do to improve their lives,
but they are not doing it. What is
missing MOTIVATION Inspiration is a
spark to kindle the fire of motivation
What is motivation ?
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Types of Motivation
External Motivation Internal Motivation
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External Motivation
External Motivators - which creates
external motivation
Money (incentive/bonus/commission)
Fame or fear
Social appeal
Security Advantages of External
Motivation - It gets the job done
quickly - It prevents losses by meeting
the deadline - In the short run, the
persons performance may improve

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Disadvantages of External Motivation -
It is external - Motivation is there so
long the motivator is there. Once
the Motivator goes the motivation
goes - It causes stress -
Performance is limited to compliance -
In long run , performance goes down - It
destroys creativity - People gets used
to the stick, every time a
bigger stick is requiredExternal
Motivation is never valuable to any organisation
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Internal Motivation
Internal Motivator -
Comes from within - A pride, a
sense of achievement, a
feeling of accomplishment, not for
success or winning but for fulfilment
that comes from
having done something -
Originates externally but its manifestation
is internal
- Gives a sense of belongingness
- Long lasting translates
into self
motivation

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DE-MOTIVATING FACTORS -Unfair criticism -Negative
criticism -Public humiliation -Rewarding the
non-performer -Failure or fear of
failure -Success leads to complacence -Lack of of
direction
MOTIVATORS -Low self-esteem
Give recognition -Lack of priority
Give respect -Office politics
Make work
interesting -Unfair treatment
Be good listener -Poor standard
Encourage goal
setting -Frequent change
Provide training -Responsibility without
Throw a challenge authority

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TEAM WORK
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TOGETHER EVERYONE A CHIEVES MORE WORKING TOGETHER
WORKS COMING TOGETHER IS A BEGINNING KEEPING
TOGETHER IS PROGRESS WORKING TOGETHER IS SUCCESS
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A good Team Member

• encourager of participation
• tension reliever
• communication helper
• process observer
• standard setter
• active listener
  
• trust builder
• interpersonal problem solver

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Stages in Team Building
Forming
Storming
Norming
Performing
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Why Teams?

• When several people use their skills and
  knowledge together, the result should be a better
  project.
• People working together can sustain the
  enthusiasm and lend support needed to complete
  the project.

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CONVERGENCE COMPETITION

• convergent tech.

Future Industry Structure
Competitive market
Regulated market
Current Industry Structure
Non-convergent technology
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Cost
Customer retention
Volume of purchase
Service
Behavioral attitude
Price premium
Margin

PROFIT
Word of mouth
SALES
IMPORTANCE OF BEHAVIOUR/ATTITUDE CUSTOMER CARE
IN OUR BUSINESS
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Effective Communication
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Modes of Communication

• Speaking /Listening
• Visualizing/Observing
• Writing/reading

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Essentials of Communication

• Source
• Message
• Medium
• Receiver

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Communication can be through

• Verbal (words)
• 45
• Non verbal (gestures/postures)
• 55

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Important parameters of effective communication

• Perception
• Psychological/emotional
• Filtering
• Clarity of expression
• Listening

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Importance of SMILE

• Sell
• More
• Incurring
• Less
• Expenditure

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CONCLUSION
I can't change the direction of the wind, but I
can adjust my sails to always reach my
destination.- Jimmy Dean -
You cannot change BSNL, but you can change your
office atmosphere by changing your attitudes and
behaviour and be an example for others!