Managed Services: Identifying the Major Service Delivery Models

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Managed Services

• Identifying the Major Services Delivery Models

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Managed Services

• Todays common hosting and managed services
  solutions come in several different flavors.
• Names may slightly vary from one provider but the
  typical service models are almost the same.
• Companies managing in-house IT operations need to
  carefully analyze their current situation against
  the many external options to improve performance
  and lower costs.

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Managed Services

• The different common hosting and managed service
  solutions are
• Remote Managed Services
• Infrastructure Hosting
• Application Managed Services
• Full Managed Services

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Managed Services

• Remote Manage Services
• This type of service all or part of your
  infrastructure be managed remotely by a vendor.
• All your hardware and software remain at your
  premises while the vendor monitors and controls
  the devices from their location.

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Managed Services

• Infrastructure Hosting
• This type of hosting can include a turnkey IT
  solution on a vendors infrastructure or use your
  own existing infrastructure in the vendors data
  center.
• Typical services include 24/7 support,
  infrastructure management, operating system
  administration and disaster recovery.

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Managed Services

• Application Managed Services
• Basically, this service model involves the vendor
  managing all your environment up through your
  application layer.
• Application Management can be added to either
  remote services or infrastructure hosting.

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Managed Services

• Full Managed Services
• This involves the company outsourcing all of
  their IT functions to third-party service
  provider.
• This allows company executives and IT managers to
  focus on developing strategies based on business
  objectives and the IT strategies are executed by
  the outsourcing vendor.

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Managed Services

• The Impact of Using Managed Services
• Companies can benefit from a centralized and
  comprehensive solution off-load day-to-day focus
  of managing IT operations to a third-party
  expert.
• They can have guaranteed levels of service from
  their vendor, even during a disaster.
• Companies will have centralized operations,
  optimized performance, reduced risk and
  predictable costs.

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About the Author

• Chuck Vermillion is CEO and founder of OneNeck IT
  Services, a leading provider of hosted
  application management and managed services since
  1997. For more information about Dynamics AX
  Management, visit http//www.oneneck.com/Solutions
  .aspx today.