In The News – Springhil Group Counselling - Emotional Intelligence

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In The News Springhil Group Counselling

• Emotional Intelligence

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Emotional Intelligence May Cause Job Burnout

• An employees job performance is dependent upon
  many things, includingemotional intelligence
  (EI). It has been established that the emotions
  an employee experiences in their organization
  affect his/her psychological and physical health,
  and also that employees attitude towards duties,
  the organization, and work-related
  accomplishments, said Tae Won Moon of the
  Department of Business Administration at Hongik
  University in Seoul, South Korea, and lead author
  of a recent study examining EI on the job.
  Burnout, also termed emotional exhaustion, is a
  key factor in determining how emotional
  intelligence affects job performance.

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Theraphy Column

• In our study we used the words emotional
  exhaustion and burnout interchangeably. Burnout
  includes three distinct states  emotional
  exhaustion, depersonalization, and diminished
  personal accomplishment, said Won Moon. Among
  these three states, emotional exhaustion is at
  the core of burnout. When an employee is forced
  to exhibit emotions to customers that are
  insincere, such as smiling to a customer when
  having a bad day, causes emotional dissonance. .

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• Researchers have suggested that sustained
  emotional dissonance reduces an individuals
  self-identity or even promotes a strong contrary
  (pseudo) identity and this leads to feelings of
  stress, frustration, or burnout/emotional
  exhaustion, said Won Moon. High levels of EI are
  linked to increased coping skills, on and off the
  job. Therefore, Won Moon theorized that low
  levels of EI would lead to emotional exhaustion
  or burnout.

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• For the study, Won Moon interviewed 295 employees
  from a South Korean department store. The average
  age of the participants was 38, and all had been
  employed for at least one year. The results
  revealed that three key components ofEI,
  optimism, social skills and emotional validation,
  were negatively linked to emotional exhaustion.

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•  We speculate that individuals who are good at
  utilizing their emotions by incorporating emotion
  in thought, and understanding emotions by
  employing emotional knowledge, may be more likely
  to experience emotional exhaustion, said Won
  Moon. Since they put more effort into making
  emotional facilitation in thinking, and analyzing
  their own and others emotions, this process may
  generate a feeling of stress, frustration, or
  burnout/emotional exhaustion.

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Reference

• Moon, Tae Won, and Won-Moo Hur. EMOTIONAL
  INTELLIGENCE, EMOTIONAL EXHAUSTION, AND JOB
  PERFORMANCE. Social Behavior Personality An
  International Journal 39.8 (2011) 1087-096.
  Print.