Oracle Consulting: Application Solution Centers November 11, 2005

1
Oracle Consulting Application Solution
CentersNovember 11, 2005
Heather Ferguson Business Development Program
Manager
2
(No Transcript)
3

• What is an Application Solution Center?
• Value Proposition
• Upgrade Services
• Approach and Methodology
• Tips from the Field
• Upgrade Resources
• Questions

Agenda
4
What is an Application Solution Center?
The Application Solution Centers (ASC) offer
Implementation Services and Upgrade Services for
customers across Oracle's eBusiness Suite,
Enterprise and EnterpriseOne products.
Upgrade Services ( Est. 1997) Implementation
Services ( Est. 1999 )
Application Solution Center
5
Where are the NA Solution Centers?
Toronto
Chicago
Teaneck
Pleasanton
Atlanta
6
What we bring to the table

• Unparalleled Expertise
• 600 successful upgrades and 300 successful
  implementations
• Ability to leverage a pool of experienced
  technical and functional resources
• Standard Lab Process Repeatable and Proven
• Fixed Scope, Condensed Timeline
• Fixed Fee
• Enables Parallel Activity
• Project start-up with no dependency on technical
  environment
• Customer project team able to focus on more
  strategic or customer specific tasks.
• Vested interest in Customers success

7
Value Proposition

• Implement or upgrade up to 35 faster than an all
  on-site engagement
• Reduce costs by up to 35
• Provide customers high-value, low-cost solutions
  with rapid, predictable results.

8
Upgrade Services PeopleSoft Enterprise

• Solution Center Technical Upgrade (fixed priced)
• Hosted or Remote
• Evaluation
• Compare Reports and Analysis for online database
  objects
• Batch Jumpstart Tier I
• Upgrade
• Upgrade to latest PeopleTools Release
• Upgrade to PeopleSoft Target Release
• Reapplication of modifications made to delivered
  objects
• Latest Maintenance Pack, if available, applied to
  upgraded database
• Onsite delivery working alongside with your
  Technical resource
• 30-days post-delivery support

9
Upgrade Services PeopleSoft Enterprise
Extended Services

• Upgrade Planning Workshop
• PeopleSoft Application Install or Certification
• Solution Center Batch Jumpstart Tier II SQR
  Upgrade
• Additional Test Moves
• Move to Production Support
• Migration Services

10
Typical Scope of Services

• Upgrade Planning Workshop
• Delta Fit/Gap Analysis
• Enterprise Application Install
• Solution Center Technical Upgrade
• Evaluation
• Compare Reports and Analysis for online database
  objects
• Batch Jumpstart Tier I (SQR 12 and Queries
  1005)
• Upgrade
• Upgrade to latest PeopleTools Release
• Upgrade to Enterprise FSCM 8.8 SP1 Application
  Release
• Reapplication of modifications made to delivered
  objects
• Latest Maintenance Pack, if available, applied to
  upgraded database
• Onsite delivery working alongside with your
  Technical resource
• 30-days post-delivery support
• Solution Center Batch Jumpstart Tier II SQR
  Upgrade
• Application Regression Testing Assistance
• Additional Test Moves (2 and 3)
• Move to Production Support (Allowance of 40 hrs)
• Post-Production Support

11
. . . and Global Delivery Model

• Seamless Delivery
• Common Methodology
• Single point of ownership onsite PM
• Reduced Risk

12
Modifications Standard Approach

• Custom added objects
• Preserved and brought forward but are not
  upgraded
• Modified delivered objects
• Returned to vanilla - All delivered objects
  from the new release are copied to the copy of
  production
• Modifications are manually reapplied
• Obsolete objects are dropped even if they have
  been modified.

13
30 Day Remote Support

• 20 Hours
• all issues should be reported to determine
  cause
• Software related
• Configuration/Setup
• Upgrade
• Data Conversion
• Other
• Once cause is determined, Upgrader will resolve
  all upgrade related issues and direct you to
  appropriate Oracle team for all other issues.

14
Upgrade Projects
Strategy Planning
Optimize
Structure
Construct
Transition
Deploy
15
Upgrade Resources
Strategy Planning
Optimize
Structure
Construct
Transition
Deploy
Strategy and Planning
Demo Install
Demo Install
Upgrade Fit-Gap
Initial Online Upgrade
Initial Online Upgrade
Batch Upgrade
Test Moves
Test Moves
Training New Release Testing
Move to Prod
Move to Prod
Updates and Fixes Change Management
Environment Management Tuning
16
Upgrade Resources
Strategy Planning
Optimize
Structure
Construct
Transition
Deploy
Future Strategy
QA Prod Support
QA Prod Support
Change Mgt
Change Mgt
Environment Mgt
Environment Mgt
17
Oracle Consultings Extended Services

• Patch ID and analysis
• Patch application
• Monitor/maintain web servers, LDAP, security

SupplementalMaintenanceServices
Off-hours, Peak Period Staff Aug support For
PSFT Enterprise
SupplementalDBA Services

• DBA Maintenance, Cloning, patching,
  monitoring
• Upgrades
• Implementation

Off-hours Peak Period DBA Support
SupplementalHelp Desk Services

• Troubleshoots to provide correct resolutions
• Triage to ID/resolve or transfer for break/fix
• Address functional/how-to issues

Level 2/3 Help Desk integrated with customers
existing help desk
ExtensionSupport Admin
Ongoing maintenance support for Customizations

• Reactive Triage troubleshoot
• Custom extension bug fixing
• Proactive Impact Analysis for Updates

Test Center Services

• Test Center Strategy Consulting
• Functionality Testing
• Engineering Validation Testing
• Testing automation

Comprehensive testing services
Maintenance Services for Oracle EBS provided as
part of Supplemental DBA Service
18
HCM 8.9 - Tips from the field

• Top upgrade changes introduced in HCM 8.9
• Change Assistant
• Person Model
• Major Functional Enhancements

19
HCM 8.9 Tips from the field

• Change Assistant
• Used to manage and automate the upgrade process
  (Replaces Upgrade Assistant)
• Used to manage and automate the application of
  maintenance.

20
HCM 8.9 Tips from the field

• Person Model
• Normalize the Person data structures
• Remove storing of a single address in 7 different
  tables
• Remove redundant fields in PERSONAL_DATA
• Keep one ID for a person
• Allows a person to be created without a JOB record

21
HCM 8.9 - Tips from the field

• Major Functional Enhancements
• Absence Management
• Talent Acquisition Solutions
• Labor Agreement Support
• Benefits Solutions
• Time and Labor
• ePerformance

22
Financials 8.9 - Tips from the field

• Financials 8.9
• Upgrade Scripts due out soon!
• Changes to Upgrade method
• Vanilla compare is back
• Use of throwaway Upgrade demo (UD)
• Full compares Project compare
• Customizations applied to UD
• Copy done via datamover script

23
Upgrade Resources

• Customer Connection
• Evaluate gt Plan gt Execute
• http//www.peoplesoft.com/corp/en/iou/upgrade/ent_
  upgrd_resources.jsp

24
Upgrade Resources

• Customer Connection
• PeopleSoft Enterprise Upgrade Resources -
  Evaluate
•  
• Oracle Applications Strategy  
• Why Upgrade to Enterprise HRMS 8.9?  
• F/SCM 8.9 Release Value Proposition  
• PeopleTools 8.46 Release Notes
• Upgrade Planning Best Practices  
• Support Policy  
• Benchmark Performance Reports
• http//www.peoplesoft.com/corp/en/iou/upgrade/ent_
  upgrd_resources_evaluate.jsp

25
Upgrade Resources

• Customer Connection
• PeopleSoft Enterprise Upgrade Resources Plan
  
•  
• Getting Started Guide
• Hardware/Software Guides by Release  
• Data Models
• Demo to Demo Reports for Each Application Upgrade
   
• Unicode Database Sizing  
• Supported Platforms  
• Upgrade Planning Best Practices
• http//www.peoplesoft.com/corp/en/iou/upgrade/ent_
  upgrd_resources_plan.jsp

26
Upgrade Resources

• Customer Connection
• PeopleSoft Enterprise Upgrade Resources
  Execute
•  
• Getting Started Guide
• Upgrade Documentation and Scripts
• Upgrade Updates and Fixes
• http//www.peoplesoft.com/corp/en/iou/upgrade/ent_
  upgrd_resources_plan.jsp

27
(No Transcript)
28
Contact information

• heather.ferguson_at_oracle.com