VCustomer Paulina Quirarte. D borah Alcocer. Ricardo

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VCustomer

• Paulina Quirarte. Déborah Alcocer.
• Ricardo Estrada. Mario Malfavón.

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Agenda
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Todays situation
BPO
Rising wages Fast appreciation Value of Rupee
vs US dollar
Diversify investment Offer new services Look for
new Locations
Lower margins
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Where to invest?
Philippines
China
Ukraine
Mexico
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Where?
Kiev IRR 8
Davao IRR 25
Hidalgo IRR 35
New Delhi
Nanjing IRR 289
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How to enter the market?
Philippines
Corporation
China
Wholly Foreign Owned Enterprise
Limited Liability Company
Ukraine
Limited Liability Company Variable Capital
Mexico
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What to expect?
Tax 53 Start up48 days No. Procedures
11 Investors Protection 3.33/10 Tax deduction
available
Initial investment5,500,000 Annual Wage
average BPO 10,000 Annual Inflation rate
6.2 NPV 550,000 USD Exchange rate 51 PHP/ USD
Languages English Spanish, Korean, French,
German, Chinese, Japanese, Hindi, Arabic Skills
Source Deloitte
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Tax 77.1 Start up 35 days No. Procedures
13 Investors Protection 5/10 Tax deduction
favorable
Initial investment 4,200,000 Annual Wage
average BPO 7,600 Annual Inflation rate
1.5 NPV 3,300,000 USD Exchange rate 8 CNY/
USD
Languages Chinese English
Source Deloitte
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Tax 15 Start up33 days No. Procedures
10 Investors Protection. 3.67/10 Tax deduction
Initial investment5,500,000 Annual Wage
average BPO 10,000 Annual Inflation rate
11.6 NPV 271,000 USD Exchange rate 5 UAH/USD
Languages Ukrainian, Russian, Rumanian, Polish,
Hungarian and English
Source Deloitte
10
Tax 35 Start up27 days No. Procedures
8 Investors Protection 6/10 Tax deduction
available
Initial investment9,500,000 Annual Wage
average BPO18,000 Annual Inflation rate
3.4 NPV 1,200,000 USD Exchange rate 11
MXP/USD
Languages Spanish, English, French, German
Source Deloitte
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Pros Cons
Philippines
Understand US mkt Voice Work Low attrition
More expensive than India Small talent pool
Low Quality
China
Low Costs
Small talent pool Higher costs
European Language
Ukraine
Good for low-end jobs
30 cheaper than USA Geographic location Spanish
skills
Mexico
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Recommendations
Integral Fiscal Services
Provide service to 3PLs Tracking merchandise
and containers
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Integral fiscal services
Philippines
Tax deduction
IMMEX
Mexico
DRAW BACK
FISCAL AID
China
Up to 50 Tax exemptions
Ukraine
EU tax regulations
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3PL Services
59 share of revenues
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Annex Index

• Country Analysis
• Macroeconomic Country Analysis
• Global Skills
• Global Skills chart
• Starting a Business
• Dealing with Licenses
• Employing Workers
• Registering Property
• Getting Credit
• Protecting Investors
• Paying Taxes
• Trading Across Borders
• Enforcing Contracts
• Closing a Business
• Investment Countries

• Definitions
• Competition Growth Average
• Industries Wage Averages
• Inflation Values
• Building Rent
• Smart Cubicle
• Financial Example China
• Financial Example Philippines
• Financial Example Ukraine
• Internal Rate pof Return
• Financial Example Mexico
• Industry WACC
• Competitors Industry WACC
• VCustomer Growth Rate
• Risk Index

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Country Analysis
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Macroeconomic Country Analysis
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Global Skills

• Information Technology
• Finance
• Customer Support
• Sales and Marketing
• Management
• Health Care
• Source Global Skills Report 2006 Brainbench, Inc

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Global Skills
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Starting a Business Analysis
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Dealing with Licenses
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Employing Workers
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Registering Property
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Getting Credit
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Protecting Investors
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Paying Taxes
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Trading Across Borders
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Enforcing Contracts
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Closing a Business
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Investment Countries
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Definitions
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Competition Growth Average
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Industries Wage Averages
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Inflation Values
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Building Rent
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Smart Cubicle
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Financial Example China
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Financial Example Philippines
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Financial Example Ukraine
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Internal Rate of Return
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Financial Example Mexico
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Industry WACC
Source Cost of Capital by Sector
http//pages.stern.nyu.edu/adamodar/New_Home_Page
/datafile/wacc.htm
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Competitors Industry WACC
Source Cost of Capital by Sector
http//pages.stern.nyu.edu/adamodar/New_Home_Page
/datafile/wacc.htm
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VCustomer Growth Rate
Source DataQuest www.dqindia.com
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Risk index

• Table 5c
• Economic risk forecasts
• Table 6ª
• Summary of economic risk components Jul 06
• Table 6b
• Summary of financial risk components Jul 06
• Table 7
• GDP per head of population
• Table 8
• Real Annual GDP growth
• Table 9
• Annual inflation rate
• Table 10
• Budget balance as a percentage of GDP
• Table 11
• Current account as a percent of GDP
• Table 12
• Total foreign debt as a percent of GDP
• Table 13

• Table1
• Country risk, ranked by composite risk rating
• Table 2a
• Composite risk ratings Aug 05- Jul 06
• Table 2b
• Current risk ratings (one-year forecasts)
• Table 2c
• Composite risk forecasts
• Table 3a
• Political risk ratings Aug 05- Jul 06
• Table 3b
• Political risk by components Jul 06
• Table 3ba
• Political risk subcomponents
• Table 3c
• Political risk forecasts
• Table 4 a
• Financial risk ratings Aug 05- Jul 06
• Table 4b

Source PRS Group Inc. www.prsgroup.com
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