Executive Overview

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Executive Overview

• Incorporated in June 1999
  
• Two Core Product Areas
  Investigative Services
  Litigation Support / Records
  Acquisition
• Regional Coverage
  100 Employees
  PA, WV, DE, NJ,
  NY, MD, OH, DC, NC SC
  East Coast and Midwest through strategic
  partnerships

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Executive Overview
Executive Overview

• Diverse Experience of Ownership
• Carolyn Langenohl
• 20 years experience in the claims industry
• Litigation Manager, State Farm
• Director of Operations Litigation Solutions
• Steve Mazefsky
• 17 years experience in the claim industry
• Regional Sales Manager or Vice President -
• Sales Client Relations
• Director of Business Development Litigation
  Solutions

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Staff Experience

• College Educated, Law Enforcement,
• Military Backgrounds
• Prior Experience
• LSI Training Program
• Equipment
• Set up
• Pre-Texting
• Mobile Surveillance
• Report Writing

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Surveillance
15 Day Turnaround Time Eastern United States
Coverage Pre Surveillance Investigations
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Claims Investigations
Asset Investigations Public Records/Documents
Requisition Recorded Statements Accident Scene
Inspections Alive and Well Checks Activity Checks
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Background Investigations
Database Background Courthouse Check Criminal
History Civil History
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Why LSI?

Why Litigation Solutions?
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Diverse Experience of
Ownership / Management

• Ownership with Extensive Claims and Carrier
  Service Experience
• Team of Account Executives, Operational and
  Administrative Support with Extensive Industry
  Experience

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Service

• Strong Regional Coverage
• Ease of Use
• GPS Tracking
• Local presence
• Available centralized intake
• On-line capabilities
• 24/7 Service
• 100 Satisfaction Guarantee
• Program Compliant
• Vendor Management Program

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Quality Assurance

• Prospective
• Detailed Intake
• Databases / DMV
• Insured Contact
• Rehab Contact
• Internet Research

• Concurrent
• Pre Set Daily Check in Times
• End of Day Review
• Customer Link
• Daily review by QC Specialist Supervisor

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Quality Assurance

• Retrospective
• 50 of all Cases reviewed by ownership
• Available Stewardship reports
• Monthly Staff Evaluations
• On-line Management Reporting

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Technology

• State of the Art Field Equipment
• Body cams, Time lapse equipment, long distance
  capabilities
• Video Snippets as part of the update
• Quick access to visual evidence
• Customer Link
• Quality Assurance and Time Savings
• GPS Tracking
• Know where our staff is at all times no
  Ghosting

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GPS Tracking

• Employees simply carry their GPS-enabled
  mobile phone with them throughout their regular
  activities and their location is automatically
  tracked and recorded.

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Customer Link Benefit/VMO Benefit
FEATURE BENEFIT
On-Line Referral Form Easy Surveillance Order (Point and Click) Accountability Communication
On-Line Access to Video and Updates Time Savings Relevant Video Tape Only Minimize Phone Tag Positive ID Early Better QA
Cut and Paste Notes / Video Able to Send to Counsel Able to Send to Physician Insured Participation
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FEATURE
BENEFIT
Management Reporting Case Assignments / Who is Used Vendor Comparison Monitor Spending Trends, Cost Benefit Monitor Results Trends Vendor Staff Use Trend Analysis for Best Practices Client Satisfaction
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• Vendor Management Program

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Vendor Management Program
Program Choices Exclusive Provider LSI Handles All Work Preferred Managing Partner LSI Handles an Agreed Upon Percentage Selects Vendor Panel Through RFP Preferred Partner LSI Handles an Agreed Upon Percentage and Utilizes Client Panel Special Investigative Unit One of the Above Choices Plus Fraud Plans and Reporting Where Necessary Documentation on and Referral of Fraud Cases
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• Marketing advantages for client acquisition and
  retention
• Increased results in the utilization of
  surveillance
• Consistent protocols to evaluate vendor/claims
  handler results
• Reduction in claims exposure
• Reduce risk involved with the use of this service
• Increased Return on Investment
• Management of vendor process without the cost
• Minimal expense

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Vendor Management Panel
Benefits

• Consistent Rate Structure
• Customizes Vendor Panel
• Vendor Verification
• Licenses
• Insurance
• Centralized Management Structure
• Intake
• Communication
• Reporting
• Invoicing
• Vendor Trends
• Staff Trends
• Vendor Panel Benefits
• Decrease in Marketing Expense
• Volume Increase

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