Instant Messaging in the Workplace

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Instant Messaging in the Workplace

• November 8, 2006

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Schedule of Speakers Events

• Greg Oden Instant Messaging In The Workplace
• Cheryl Carpenter Instant Messaging on Steroids
  Trillian Factor
• Richard Evans Log Me In
• Greg Oden SKYPE Free VOIP With Messaging

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Instant Messaging in the workplace

• Instant messaging is an Internet service that
  allows the user to communicate in real time with
  other users who have the same instant messaging
  application. Instant messaging includes something
  called "presence technology," which means that
  when the user launches the application, they can
  see who on their contact list is online. Icons on
  the contact list also indicate who is online but
  not available for instant messaging, and whether
  or not the contact is using a mobile device.
• Instant messages are basically a chat room for
  two and conversations flow rather like a
  telephone conversation even during peak Internet
  usage periods, the delay is rarely more than a
  second or two. In addition to allowing the user
  to send either text or voice messages, many
  instant messaging services permit the sharing of
  Web links, images, sounds, streaming content and
  files. Most instant messaging applications also
  permit group chats.
• Instant messaging falls into a category of IT
  called groupware, meaning programs that help
  people work together collectively while located
  remotely from each other.

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What is EIM?

• EIM is an abbreviation for "enterprise instant
  messaging." Instant messaging applications are
  generally categorized as either being public or
  enterprise. AOL's instant messenger (AIM), Yahoo
  Messenger and Microsoft .NET Messenger are
  examples of public IM services. Anyone on the
  Internet can sign up, download the software and
  begin messaging.

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LOL this is an abbreviation for?
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How does instant messaging work?

• Most instant messaging systems work the same way.
  When you launch the application, the messaging
  client attempts to connect to the messaging
  server. The messaging server verifies your
  username and password and logs the client on.

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Who is using instant messaging?

• 90 of businesses will use IM by 2004. (Gartner
  IM Trends)
• Corporate IM is expected to replace 65 of e-mail
  usage by 2004. (Information Week)
• 65 million workers are already using instant
  messaging, and that number is expected to grow to
  350 million by 2005. (IDC Research)
• Corporate IM usage is expected to account for
  nearly 60 of all online traffic by 2005.(Ferris
  Research)
• According to the research firm Gartner, as
  recently as the first financial quarter of 2002,
  few businesses understood the importance of
  instant messaging as it relates to the
  enterprise. IM was thought of as a vehicle for
  social interaction and many businesses frowned
  upon its use, simply because it was seen as a
  threat to worker productivity.

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Are all EIM systems alike?

• No. Right now, instant messaging is the Wild West
  of the Internet it does not have a protocol.
  There are two schools of thought when it comes to
  establishing an instant messaging protocol and
  the Internet Engineering Task Force (IETF) is
  looking at both to try and create one Instant
  Messaging and Presence Protocol (IMPP).
• Industry leaders like Microsoft, IBM, Sun and
  Novell favor extending the Session Initiation
  Protocol (SIP) into a new protocol called SIP for
  Instant Messaging and Presence Leveraging
  Extensions (SIMPLE). The IETF developed SIMPLE as
  an extension to SIP for handling instant
  messaging and presence awareness. SIP was
  originally developed for voice over IP, but has
  since incorporated other functionality like Web
  conferencing, live video and other multimedia.

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BRB this is an abbreviation for?
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How can an IT department manage instant
messaging?

• There are basically three ways a CIO or IT
  department can manage instant messaging.
• The first, and historically the most common,
  means of IM management is just shutting down the
  default IM ports, which in theory prevents users
  from installing and using public IM services.
• The second solution is for the IT department to
  use policy-based management techniques to support
  one particular public IM service. By signing an
  acceptable use policy (AUP), the employee
  indicates that they agree to the employer's
  stipulations about which IM service is allowed to
  be used, what corporate screen name should be
  used and what kind of content is allowed to be
  shared in an IM.
• The third solution is for the IT department to
  invest in an enterprise-class IM service.

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What should a CIO take into consideration when
deciding whether or not to purchase EIM messaging
software?

• The CIO needs to know what instant messaging will
  be used for within the organization. This will
  help a great deal in determining what level of
  control is required and that, in turn, will
  dictate what kind of instant messaging service a
  company needs.
• Some small to medium-sized businesses, whose
  employees may use instant messaging to keep in
  touch with their kids, might want to consider
  using policy-based management as an alternative
  to investing in enterprise-class instant
  messaging.
• If a CIO has concerns about privacy, security or
  compliance, however, then choosing one of several
  types of EIM is the way to go.

Your CHOICE...
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FWIW this is an abbreviation for?
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If you were a CIO, what should you look for when
choosing between available EIM systems?

• First you should look for a system that provides
  a way to manage users. Ideally, the user should
  be able to log onto the system, including instant
  messaging, with one username and one password.
• Second, you should look for a system that
  provides security features, such as secure
  sign-on, digital signatures and encryption.
• Can your IM system plug into your current virus
  protection product?
• If your business has specific logging
  requirements in order to be compliant with
  government or industry regulations, does your IM
  service accommodate them?
• Does the IM system offer Web conferencing?
• Will you need to purchase new hardware to support
  the IM system?
• Is the system easy to implement and manage?
• How will an increase in IM traffic affect your
  overall use of bandwidth?

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Google Yourself to Death

• Why do instant messaging in the workplace
• Instant messaging in the workplace
• Instant messaging
• Any variation you can think of

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WOMBAT this is an abbreviation for?
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Taming the Ping Office Etiquette for Instant
Messaging

• Introduce Yourself Hi I Am Me
• Dont Confuse Presence With Permission Ask
  Before Chat
• Zing the Ping Mute the Volume Keep It Private
• Fast and Simple Short and To the Point
• Act Professionally The Misspell Hell How Was
  The Pass
• Away and Do Not Disturb Use Them Or Be Abused
• Business Not Pleasure Never Know Whos Looking
• Limit Multi-tasking You Could Make a Misspell
  Hell Error
• Use Abbreviations Sparingly I Could Be On the
  Other End

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YYSSW this is an abbreviation for?
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Tips for Safer Instant Messaging

• Be Careful When Creating Screen Name Dont Use
  Email Address
• Create Barrier Against Unwanted IM Dont Give
  Screen Name To Lists
• Dont Provide Sensitive Personal Information In
  An IM SS CC PW
• Only Communicate With Who You Know Hi I Am Suzy
  or Could It Be Bob
• Dont Meet Strangers Enough Said
• Never Open Pictures or Download Files Confirm
  From Known People
• Personal Messages A No No All Owned By Your
  Company
• Public Computer Dont Select Log On
  Automatically Stays There
• Monitor and Limit Childrens Use Enough Said
• When Away Lie You May Save Yourself

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IM is here to stay Ask the kids...!!!

• Teenagers no longer check their e-mail.
• I confirmed that in a subsequent conversation
  with a 16-year-old. "Yep," he said. "It's way too
  slow. I never check it."
• The immediate gratification of instant messaging,
  commonly called IM, has superseded the
  possibilities of e-mail for teenagers and college
  students. My colleague commented that her
  students found e-mail to be "dinosaur-ish," good
  only for communicating with parents and teachers.

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AWGTHTGTTA this is an abbreviation for?
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Demonstrations

• IBM Sametime
• AOL Aim
• MICROSOFT Windows Live Messenger

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Cheryl Carpenter and Instant Messenger on
Steroids The Trillian Factor
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Richard Evans and Log Me In
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Greg Oden and SKYPE VOIP With Messaging
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Valuable Websites

• www.google.com
• www.ibm.com/eserver/iseries/sametime
• www.logmein.com
• www.skype.com
• http//www.ceruleanstudios.com/
• http//www.netlingo.com/