911 Communications Center

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911 Communications Center

• Jeff Central Communication System Information and
  Operations
• By Alan Braun

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The system

• The cad system works as a main software that
  looks up information in 5 different files.
• Cad is an address specific information system.
• Cad color codes Red high priority, Yellow
  second priority, Green low priority.
• Flags are address specific notes added into the
  system for later use, and can be found on the
  call run sheets.

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The center

• Four consoles in the main room, one spare in
  another for training, data entry, or back up use.
• Three computer screens that allow the operator to
  control the system. Radio, Cad, Enhanced 911.

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The Operation

• The center is set up for three personnel
  normally, but two during slower hours.
• Position 1 is for Law Enforcement.
• Position 2 is Cole County Sheriff and during slow
  hours is County Fire dispatch, and the call
  taker.
• Position 3 is the call taker and County Fire
  dispatch.

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The job

• Provide radio communications to Jefferson City
  Police, JC Fire, Cole County Sheriff, Cole
  County Fire, Osage Fire, Regional West Fire,
  Russellville Fire.
• They are also are in radio contact with the
  Conservation Department, Missouri Park Rangers,
  Taos and Wardsville City Police Marshals, as well
  as the Fire Marshals Office on Fire Mutual Aid.

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The Weather

• Jeff Central monitors the weather channel as well
  as Nex-Rad radar from KC.
• They have the capability to contact the St. Louis
  weather center or the Jefferson City Airport for
  specific weather for us on the scene.
• The national weather service alert system is also
  monitor from the panel.

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Nex-Rad
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Weather Channel
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The Console

• Three computer screens. First is the Enhanced 911
  phone operations to the right.
• Second is the Cad system in the middle.
• Third is the radio touch screen on the left.

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Radio system

• The screen is a touch screen and it has five
  different screens to be on.
• Each screen is set up for specific operations for
  one of the agencies the center has communications
  with.

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Cad System and 911

• The 911 is a computer that taps into the phone
  company files to give dispatch the information of
  the caller.
• The information is then transferred by two button
  pushes into cad.
• Then the dispatcher enters the call code and
  presses send, the tones are then sent.

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Alpha Pagers

• The text is entered by the dispatchers and sent
  when the cad system assigns a call or run number
  to the call.
• If we are dispatched to assist or mutual with
  someone we are not assigned a call number and
  therefore will not received a page on the alpha
  pagers.

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Back up communications

• Communications are done by computer and in the
  event of system failures they have a back up
  phone and radio system.
• Two mobile radios are installed in the
  communications room for use in case of a system
  failure.

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Multiple calls

• Usually the dispatchers will try to split the
  calls if possible.
• Sometimes their will be talk over from one
  dispatcher helping another if it is really busy
  in the center.

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Directions

• Directions by cad have been entered and are
  entered on the street address as a whole.
• Cross streets to specific places are only given
  if the address is past a cross street.
• 1906 Rt. E will not show a cross street if the
  cross street is at 1908 or 1920
• Dispatchers have to look at a map like the rest
  of us. There are no specific directions on the
  cad system to give to us on the radio.

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Hydrant information

• This information is on the call run sheets.
• You also can have the dispatchers query the cad
  system to help us on scene.
• The downfall to this is there may be a hydrant on
  a cross street nearby that wont show up because
  the query is on the scene address only not on the
  area.

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Ems Calls

• These calls are handled the same as the others,
  however Jeff Central also three way calls Capitol
  Region EMS.
• This is done in case there is a need for another
  agency to respond with ems.
• Doing this speeds up response during these events.

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The call Procedure

• Order of a call being taken.
• First the call is received.

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Call procedure cont

• The caller information is brought onto Cad from
  the 911 phone computer on the right.
• The center computer, cad, then needs a command of
  the help or need of the caller.
• Narratives can be added by the dispatcher of
  things they have heard on the phone. They are on
  the faxed call run sheets.
• Cad searches its files then displays agency
  information needed to respond.

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Call procedure cont

• The dispatcher then uses the left touch screen to
  dispatch the proper agency.
• Radio communications are done for them by foot
  pedals at their feet. The channels they speak on
  are done by the touch screen.

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Radio response

• Dispatch Jeff Central
• Cole County and the number of the person or unit
  that is responding.

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Apparatus Radio Response examples

• Jeff Central Cole Co. 1101 responding
• Jeff Central Cole Co. 1101 on scene
• Jeff Central Cole Co. 1101 clearing scene
• Jeff Central Cole Co. 1101 in quarters
• Jeff Central Cole Co. 1101 in service on special
  detail
• Jeff Central Cole Co. 1101 out of service for
  maintenance

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Personnel Radio Response examples

• Personnel do not address Jeff Central unless
  there is emergency traffic that they need to
  transfer, i.e. Jeff Central Cole Co. 144 on the
  scene, nothing showing, two story residential
  structure. Will be investigating, establishing
  Rt. E Command.
• When a response from Jeff Central is needed you
  must start your transmission with Jeff Central.
  
• Cole Co. 144 responding (No Jeff Central Needed)
• First on scene person needs to mark them self on
  scene with a size up. All others do not mark them
  selves on scene, in service, clear scene or
  anything else. Only chief officers and Apparatus
  do this.

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Call or Run sheets

• These sheets are faxed at the time of dispatch to
  each station.
• The information on them include Caller name,
  address, routing instructions, Hydrant locations,
  narrative of what was said during phone
  conversation with dispatcher and a history on all
  calls to the address

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Cad Call Information Sheet

• This sheet is sent by fax when Jeff Central is
  requested to send the fax information.
• When the first in engine or report taker goes
  back in quarters simple say Jeff Central Cole
  County 1101 is in quarters. Please fax times to
  1101.
• This sheet contains the call number and
  information needed to fill out the report.

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Radio and Response SOP

• Cole County Fire Protection District

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Radio Terms

• Responding Accepting a call and proceeding to
  the location as given.
• On-the-air Apparatus is not in quarters, but is
  available by radio for a run, if needed
• On-the-scene Arrival at the incident location,
  either as given, or as discovered

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Radio Terms Cont

• Incident under control emergency situation has
  been contained and generally is an indication
  that no more emergency apparatus will be needed
• Out of service Not available for a call/run
• In service Available for a call or run, maybe
  qualified by a further statement relating to
  equipment, manpower,ect.

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Radio Terms Cont

• Remaining on the scene Maybe qualified by saying
  in or out of service, but remaining at the
  location
• Full Alarm Full Box, complete run card
  assignment
• Still Alarm Generally a single company response
  such as a car fire, stuck elevator, ect.

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Radio Terms Cont

• Clear Understood, received, an affirmative
  acknowledgement
• Clear of the scene Apparatus reporting that they
  have left the location of the incident
• Public Service To call by phone
• Command Officer in charge of the incident

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Radio Terms Cont

• Special Assignment/Detail Public education,
  company may or may not remain in service and NO
  incident number is required unless requested.

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Response Guidelines

• Structure Fire 3 Engines, 3 Tankers, Air and
  Light truck, and all personnel from the three
  closest stations. All other Apparatus and
  personnel on standby.
• Vehicle Fire 1 Engine, 4 personnel
• Brush Fire 1 Engine, Brush and Tankers
• Power Line Down 1 Engine, 3 personnel
• Assist Ambulance with accident 1 Engine, 1
  air/light, 6 personnel
• Extrication 2 engine with rescue equipment, 1
  air/light, 7 personnel

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Response Guidelines Cont

• Assist Ambulance 1 Engine, 3 personnel
• CO Alarm 1 Engine, 3 personnel
• Fire Investigation 1 Engine
• Fuel spill 1 Engine, 1 air/light
• Wash down 1 Engine
• Haz-mat 2 Engines, Air and Light truck
• Flue Fire 2 engines, 1Tanker, 1 air/light
• Aircraft Standby (Landing zone) 1 Engine
• Aircraft Accident 2 Engines, 2 Tankers, Air and
  Light, 1 Brush truck

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Response Guidelines Cont

• Water Shuttle (In District) 1 Engine, 4 Tankers
• Water Shuttle (out of District) 1 Engine, 2
  Tankers
• Unusual Request 1 Engine
• Water Rescue Watercraft, Air and Light truck, 1
  Engine
• Drowning Watercraft, Air and Light truck, 1
  Engine

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Response Guidelines Cont

• Mutual Aid What is asked for or
• 1 Engine, 2 Tankers, air/light
• Out of District 1 Engine, 2 Tankers