Importance of leadership and management in improving organizational performance

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Importance of leadership and management in
improving organizational performance

• Jennifer Astaphan, Executive Director,CARICAD

November 2, 2009
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John C. Maxwell

• Personnel determine the potential of the
  organization
• Relationships determine the morale of the
  organization
• Structure determines the size of the organization
• Vision determines the direction of the
  organization
• But Leadership determines the success of the
  organization

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LEADERSHIP AND MANAGEMENT DEFINED

• Both are distinctive and yet complementary
  systems of action
• Management is about coping with complexity
  multiple tasks, allocating resources
• Leadership by contract is about coping with
  change and inciting others into action
• The challenge is to combine strong management and
  effective leadership and use each to balance the
  other

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Management vs Leadership

• Management
• Planning and Budgeting
• Organizing and staffing
• Controlling and problem solving
• E.g. Gantt Charts, Action Plans, Day-to-Day
  Operations.

• Leadership
• Setting direction
• Aligning People
• Motivating and Inspiring
• E.g. Vision Statements, Organization Charts,
  Strategic Documents

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Managers vs Leaders

• MANAGERS
• Administer
• Maintain
• Control
• Short-term view
• Ask how and when
• Initiate
• Accept the status quo
• Do things right

• LEADERS
• Innovate
• Develop
• Inspire
• Long-term view
• Ask what and why
• Originate
• Challenge the status quo
• Do the right thing

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4 Critical Attributes of Leadership

• DECISIVENESS
• INTEGRITY
• COMPETENCE
• VISION

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CARIBBEAN/OECS

• HOW DO WE VIEW, DEFINE AND RECOGNISE LEADERSHIP
  IN THE CARIBBEAN/OECS?

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John Adairs Model
Management and Leadership Skills
TASK
TEAM
INDIVIDUAL
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Leadership and Management Skills Associated with
High Organisational Performance

• LEADERSHIP
• Peer skills
• Interaction skills
• Conflict resolution skills
• Skills in unstructured decision making
• Skills of introspection
• Positive approach towards decisions
• Effective communication skills
• Delegate responsibility and authority
• Immediate appreciation

• MANAGEMENT
• Technical skills
• Human skills
• Conceptual skills
• Decision-making skills
• Interpersonal skills
• Emotional Intelligence

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Characteristics of a High Performance Organization

• Trust, Respect Fairness
• Open Communications
• Rewards Recognition
• Learning Development
• Teamwork Involvement

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Leadership Traits Associated with High
Organisational Performance

• Colin Powell
• (Former Chairman of the Joint
• Chiefs of Staff and Secretary of State)
• Ability to Execute
• Visionary
• Proactive Communicator
• Flexible
• Challenges the status quo
• Ability to Execute

• Jack Welch
• (Former CEO General Electric)
• Ability to execute
• Ability to energize others
• The edge to make tough decisions
• High energy

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ROADMAP FOR IMPROVING LEADERS
Attributes x Results Roadmap for Improving
Leaders

• Demonstrate
• LEADERSHIP ATTRIBUTES
• Emanate personal character
• Master competencies
• Set Direction
• Building organizational capability
• Mobilize Individual commitment

SSSSS
Customer Results
Organizational Results
Achieve RESULTS
Stakeholder Results
Employee Results
Adapted from Business e-coach 1000 Ventures.com
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Programmes to Assist Leadership Development

• Confidence building
• Skill development
• Creativity/visioning
• Competencies
• Monitoring results
• Communication
• Decision making
• Risk management
• Knowledge management

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Creating a Culture of Leadership

• Institutionalizing a leadership-centred culture
• Leadership at an early age
• Create challenging situation
• Getting everyone to act as a leader or owner

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Framework for Public Sector Modernisation
SERVICE DELIVERY EFFECTIVENESS
Legal and Regulatory Environment
Organizational Capacity
Modernization Strategy
Factor Endowments

• General Orders
• Service Commissions
• Public Service Agencies

• Organizational Architecture
• -Strategy
• -Structure
• -Systems
• -Styles
• -Shared Values
• -Staffing
• -Skills
• Styles of leadership

• Social Capital
• NGOs
• Participation
• Change and Transformation

• Human Capital Management and Development
• Country Acquired Assets
• Country Inherited Assets

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Public Sector Performance Key Measures

• Possible sources for Key Success Indicators
  (KSI)/ Key Performance Indicators (KPI)
• Employee satisfaction surveys
• Customer satisfaction surveys
• Service delivery surveys
• Performance Management
• Doing Business indices (WB Doing Business in OECS
  2007)
• Results of Bahamas survey

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Leading, Managing and Monitoring For Results

• Managing and communicating survey results
• Implementing and monitoring change
• Evaluating change

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Change, Transition and Transformation

• Introduction of ICT and eGovernment brings
  significant change
• Several components are required to transition
  governments to efficient, customer centric, high
  performance organizations

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LEADERSHIP
Leadership is not magnetic personality, that
can just as well be a glib tongue. It is not
making friends and influencing people that is
flattery. Leadership is the lifting of a persons
vision to higher sights, the raising of a
persons performance to higher standards, the
building of a personality beyond its normal
limitations. Peter F. Drucker.